BUS 520 Case 1 1

1872 Words Mar 20th, 2015 8 Pages
Case Summary
The computer virus employees of Symantec Corp. are never able to enjoy a finished product. They are constantly collecting viruses and suspicious codes to analyze the way they work and to find a solution to prevent these viruses form damaging the public’s computers. They are determined to provide their consumers with updated versions of anti-viruses for their computers. At the Symantec lab, they have a box, which has all dangerous types of viruses that needs or be disposed of. Vincent Weafer has been a part of Symantec since 1999. In 1999, there were only a few employees at Symantec and that there were only a few viruses spread out through months compared to how it is now. Nowadays there are about 20,000 viruses monthly spread
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b. In this context Vincent has proved that he has approached towards decisional role as he worked as a disturbance handler and resource allocator. Vincent has approached towards decisional role as he worked as a disturbance handler while- gathering solutions for the problem and resource allocator while dividing the work in specialized groups and giving them tasks according to their nature of jobs.

c. Vincent played interpersonal role here as he worked as a figurehead while gathering everyone on same platform and then as a leader as he provoked his employees to focus on companies commitments to provide better security update to customers.

3. Go to Symantec’s Web site, www.symantec.com, and look up information about the company. What can you tell about its emphasis on customer service and innovation? In what ways does the organization support its employees in servicing customers and being innovative?

Ans: The Company: Symantec was founded in 1982 by visionary computer scientists. The company has evolved to become one of the world’s largest software companies with more than 18,500 employees in more than 50 countries. They provide security; storage and systems management solutions to help their customers – from consumers and small businesses to the largest global organizations – secure and manage customers information-driven world against more risks at more points, more completely and efficiently than any other company.
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