BUS 644 Stacey Dukes Week 1 Assignment

The total quality management or TQM is the particular management approach which was originated in the year 1950. It became popular in the early 1980s and from then on implemented in various ways in different firms. It is the explanation of the culture and attitude of the organization that provides the customer satisfaction with the products and the services. The culture will need quality in every aspects of the operation of the company. The processes should be done in the right method by eliminating any waste during the operations.

The purpose of this project was to gain experience in quality improvement by working with an organization to identify a business problem, analyze the causes, develop an improvement plan, implement changes, and to verify the effectiveness of the solutions. For this project we had to keep scope in mind. This project had to follow certain criteria, such as: that it is a manageable project with a local organization, it can be completed within the time frame of the course, it has a direct impact on external customers, it is relatively simple, and that it is not something that is currently undergoing major changes.

Midas is an automotive business is a business that prides itself on customer relationship and reliability. Unlike a full service auto repair company, Midas services are a narrow range of service, such as, muffler repair, brakes and shock replacement. Just recently Midis decided to add tune-ups to their product line. In this essay, we will discuss the anticipation impacts (both positive and negative) upon operating efficiencies and recommend solution to minimize the negative impact. We will discuss whether or not operating practices should change to accommodate the tune-ups. We will also examine the reason, why input should be gathered from the shop owners and why type of input gathered. Last we will describe the process and steps needed to launch this new program.

Yasin and Alavi (1999) conducted a quantitative study to determine if Total Quality Management (TQM) can produce quality improvement

Call, D. (2005). Knowledge management - not rocket science. Journal of Knowledge Management. (April) p.19-30. [Online]. Available from: http://www.emeraldinsight.com.ezproxy.staffs.ac.uk/doi/abs/10.1108/13673270510590191 [Accessed: 20 November 2016].

Quality management is a structured approach to organizational management that seeks to improve the quality of products and services through continual refinements in response to continuous feedback (Gharakhani, 2013). Thus, it necessitates the consistent application of the appropriate human and technical processes, tools and techniques. A strategic quality strategy will be effective only through long-term commitment and dedicated application by executive management and all employees (Gharakhani, 2013). The purpose of this paper is to converse on implementing successful quality improvement practices within organizations to help achieve viable quality management. Further, this paper also highlights the conditions that must be in place such as management commitment, employee involvement, communication, and continuous improvement for successful quality management to be aligned with ISO 9000.

This created great pressures on organizations and made them willing to create and innovate so that they can gain competitive advantage over their rivals in the world markets. Adding quality to the final products may be one element that attracts and satisfies the customers. However, elements there have been numerous elements or factors that started to occur in the management and organizational domains. These included TQM or Total quality Management and COQ or Cost Of Quality. These concepts and more became dominant aspects that required concentration from companies. TQM is not only a strategy to be applied; it is an approach of management that must prevail all over the whole organization. The practices of the TQM are essential to exist in the

Total Quality Management (TQM) is a management approach to optimization (Anvari, Ismail & Hojjati, 2011). TQM is defined as an approach to management characterized by some guiding principles or core concepts that embody the way the organisation is expected to operate, which, when effectively linked together, will lead to high performance (Eriksson & Garvare, 2005). According to Radnor (2000) “TQM is the management of quality at every stage of operations, from planning and design through self-inspection to continual process monitoring for improvement opportunities”. Some argue that TQM is corporate culture characterized by increased customer satisfaction through

In 1980, the character of quality in business strategy has taken two significant steps. Firstly, many businesses have recognized a strategy driven by quality can lead to substantial market advantages. Secondly, the lines between quality strategy and generic business strategies have become blurred to the point where TQM principles are integrated into most businesses' normal business planning. Nowadays, integration of TQM into strategic business planning is the result of a natural evolution for most businesses. Total Quality Management, is a way by which management and employees can involve in the continuous improvement of the production of goods and services. It is also a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful

One of the popular strategies is the total quality management TQM, which is focused to continuously improve the ways people, machines, and systems accomplish work at every level of the organization (Noe et al., 2016). As its name tells us, the core is the quality, so all products and services and the whole production itself including employees should have a very high quality. Customers value high quality a lot and are often ready to pay more for it.

Total Quality Management (TQM) is an improvement tool that is widely used in many companies. It consists of many aspects including Managing people as well as business processes in order to maintain customer satisfaction. With TQM, Businesses starts to do the right thing from the start and to ensure zero error. Therefore, it is important to learn the principle of TQM and how it acts in organizations with its advantages and disadvantages.

Introduction - Total quality management (TQM) has been defined as ‘continuous improvement of every production output whether it be a product or a service, by removing inefficient variations and by improving the backbone of the work process’. International managers like their domestic counterparts have found that incorporating the notion of total quality management into their management process and style can give the competitive advantage.

Total Quality Management (TQM) is focus on the quality of the products or services. TQM expands beyond statistical process control to embrace a wider scope of management activities of how we manage people and organizations by focusing on the entire process, not just simple measurements. TQM philosophy is a “continuous improvement” approach to doing business through a new management model.

Later, they have realized that TQM is much more than just shop-floor improvements. The definitions of quality incorporate factors like top management commitment, leadership, team work, training and development, rewards and recognition, involvement and empowerment of employees etc. These critical factors are the foundation for transformational orientation to create a sustainable improvement culture for competitive advantage on a continuous basis.

There are several business organizations operating around the world, competition is at its peak, products and services offered are so closely similar that identifying the difference between them is difficult, but there is only one way differentiation is made in today’s market, in the larger prospective, and that differentiation is the difference in quality offered. Ali et al., (2010) points, out that the properties of a service or product that the buyer or user purchases and the value given to it by them is the quality of that product or service. Koch (2003) suggests that quality is a process of developing a product or service, building relationship through assessment, anticipation and the fulfillment of the stakeholders implied needs. It is here where the real market is, real competition, customers, profits, market share and success lies. Organizations that deliver quality are always desired by their customers. In order to survive in this