Backwoods Mail Order Company Essay

Why Would We Want to Work in the Country Chosen? Why did you choose these countries?

Training for employees on key areas are the foundation for well-prepared workforce and will lead to a stable structured organization. The main objective of this type of training is to help to illustrate the importance of training and why achieving the proposed goals is so important for the success not only of the employee but of the entire company.

New Kids on the Block is a book and a retail customer service organization with more than 30,000 employees. Within the organization, roughly 5,000 employees are serving as the heart of NKOTB, they are the “Customer Service Representatives”. Directors for the customer service center suggested that supervisors are not managing the call center representatives suitably and have failed on meeting company goals; they feel this could be due to lack of skills provided by insufficient training. Before the organization experiences loss of market share and profit, NKOTB would like to hire a consulting group to assist in a training development plan for revision on new and improved customer service skills for the call center. NYCMP Consulting places the needs of NKOTB as our highest priority and we would like to introduce a proposal for an efficient program that can prepare supervisors with the best leading skills to fulfill the vision of the company. As an

Present day Federated consists of both Bloomingdale’s and Macy’s stores and operates in 34 states as well as Guam and Puerto Rico. While Bloomingdale’s and Macy’s provide both private and national brands and are similar in merchandising categories (men’s, women’s and children’s apparel, home décor, shoes, beauty, and accessories), they differ greatly in culture. Bloomingdale’s, being more upscale, targets consumers that are more concerned with trend and quality than they are price. Macy’s targets the more value oriented consumer and represents a broader Federated clientele. Macy’s represents 423 of the 459 Federated locations while Bloomingdale’s represents only 36 locations. Because I can

At Wells Fargo, teamwork and sales are important skills needed in order to succeed as an employee. At Wells Fargo, I plan to incorporate a system where each employee gains the skills necessary so that each task runs efficiently. To begin, I will start observing each banker’s, and each teller’s normal routine. I will be listening carefully to the conversations the tellers, and bankers are having with customers. As an observer, I will be taking notes on what the employee’s strengths and weakness are when lobbying to a customer, and working with coworkers. I will continue this process for a week. Once the week is completed, I will have one on one meetings with each employee. After the employee’s one on one meeting is complete, a proposed course of implementation will be to having each employee sign my notes, and receiving a copy. Once signed, they will be aware of their strengths and weakness. It will be clear on what they must improve.

Second, and most importantly to me, is the quality and high standards that chain stores possess. In my personal experience, chain stores have a decent amount of staff available to assist you with knowledge of product and great customer service. In the few local shops I’ve stepped into, I have rarely been greeted or assisted unless I managed to chase down a dour-looking employee to begrudgingly answer my questions. In Postrel’s essay, she hits the nail on the head by asserting the idea that whether a store is local or a chain, they are still quite similar in products they sell; “A hardware store was a hardware store, a pharmacy a pharmacy. ”(p.

The training is expected to reduce the performance gaps at Lowe's Company Inc. by improving management and employees experience, knowledge and skills. The training is to identify and help employees with their roles and responsibilities to fulfill customer needs. Training will equip leaders with conflict management skills and motivation skills to help increase sales and focus on organizational goals. As a general outcome of the training, the training will enhance customer service skills, knowledge around products and services. Lastly, build leadership skills that will better serve employees by boosting their engagement level.

For the next part of this customer service training program we will break up trainees into small groups and use role-play, problem-solving, and behavior modeling activities. Role paying activities will consist of some trainees playing the role of customers who are facing a particular problem. The remaining trainees will have to identify and clarify specific customer concern, make attempt to resolve customer concern. The goal of this exercise is for will learn and demonstrate how to properly resolve the issue. The four basic components of behavioral modeling are: learning points, modeling, practice, feedback and reinforcement. Here is an example of how behavioral modeling will be used.

The objectives for training employees in the “Backwoods Mail Order Company” are designed specifically for the customer order group. In doing this the specific needs of the supporting managers are accessed as the training is designated to improve customer relations based on excellent customer interactions while completing order operations. To this end, customer requirements are examined and areas seen as controversial or incorrect, are addressed to change both the supporting environment and the order process. The first priority would be to do an internal investigation and audit systems that support order processing. Once these systems are reviewed for efficiency and effectiveness it would better serve the customer to identify opportunities to improve customer communication and order

Bed bath & Beyond company was founded in 1970 which started by developing superstore concept by partnership of Feinstein and Warren Eisenberg. Both men possessed over decade of retail experience in 1971 they started as Bed n Bath. A small chain of specialty linen and bath shops in suburban of New York. The employees in management at Arlan’s positions the discount chain felon hard during early 1970s the founders sensed an essential change in retailing trends and witnessed the department store performing business well and the specialty stores were going to be the next wave of retailing. One of the founders “Feinstein told chain store Executive in 1993 based on the business they are doing.

According to Yu-Hui (2014), over fifty percent of learners revealed that role playing had a positive impact on their job performance due to the constructive feedback given by their peers (p.292). Not only is role playing impactful to training but e-learning uses technologies to incorporate lessons through web-based systems (Yu-Hui, 2014). This particular training will be successful in helping employees demonstrate excellent and effective customer service, to actively listen and resolve customer concerns and their needs, and allow their actions to demonstrate the vision and mission of the organization. This training will also allow the employees to have a chance using web-based systems to see how effective they are at resolving customer questions and concerns. If their answer is not in alignment with the company standards this training will help to show them how to properly meet the standards of the organization. By implementing this into the training plan the organization can teach the employees how to develop the skills necessary to be exceptional leaders in customer

The running of businesses, organizations and firms are almost entirely dependent on the employees and workers therein. The business owners and the boards of the directors effect the decisions in an organization but the responsibility of execution of the decisions to come to a perfect result is the sole responsibility of the employees in the manner that they perform. Consequently, it is imperative to create an enabling environment to facilitate the performance of the employees and the, therefore, ensure that the business realizes its chief objective of profit maximization using the least possible input. It is imperative

I have attached my proposal for a new training system for the small-chain, Italian restaurant, Marco 's. Throughout the year, Marco 's will hire employees, they will promote employees, they will fire them, and a majority of the new employees will quit. Marco 's has a high turnover rate, due to the lack of an effective training system. With an effective training system, it will increase employee morale, which will positively affect customer satisfaction. The benefits of investing in a training program outweigh the costs, it will pay for itself.

Life doesn’t offer you four to six weeks of paid training before you start to really live. When it’s your turn, it’s time to perform. There are no training rooms, no simulations, and definitely no role-playing. Learning in real life is about on-the-job training. Human beings are DESIGNED to learn from experiences. In a job setting, you observe what you’re taught by the veterans and then mimic them so you can get the same successful result. If you’re still sending your customer service representatives through a typical four-to-six week training course in order to get them “up to speed” with how business is done, consider restructuring how your new employee trainings take place.

Next the trainers reviewed the experiential training method and reviewed the four-step process of training. The trainers thought they might get positive feedback from this type of training, but then decided that if the employees were not interested in learning a new system, case studies and role playing might not go as the trainers planned. The trainers felt they might