Essay on Bagel Hockey Case

1344 Words Sep 12th, 2011 6 Pages
The Bagel Hockey Case describes the work environment of a cafeteria at a training academy. Most of the non-management employees are students, who show very little interest in their jobs. They are satisfied with doing just enough work to retain their positions and not be reprimanded for poor performance. The atmosphere at the cafeteria is very relaxed and even the managers joke with others. Mrs. Laraby is a manager that is in charge of scheduling, hiring, and firing. She promotes a relaxed and casual work environment, but always expects her employees to follow the company guidelines. The staff has a great deal of respect for Mrs. Laraby and even jokes around with her. …show more content…
This situation certainly presents problems for Mrs. Laraby. She needs to find out if this was an isolated event or if horseplay is prevalent when she is not around. Lack of motivation is clearly a problem that must be dealt with. Another issue that must be considered is if the three employees and manager will be reprimanded for their actions. The job design needs to be reviewed to determine if changes need to be implemented. The behavior of the student employees is very alarming. Bad management is at the root of the problem. The student employees are in desperate need of better leadership. They are unmotivated and have no incentive to work hard and be productive. Another cause of the student employees’ behavior is the cultural view of working in a cafeteria. In the United States, an hourly pay rate service job is not highly regarded. These types of jobs are not considered to be very desirable. As a result, the student employees most likely have low morale and will not be very disappointed if they lose their job. Even more alarming than the behavior of the student employees, is that of the students’ supervisors. The supervisors are part of the group working at the cafeteria. Every member of a

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