Balanced Scorecard: Cattaraugus County Rehabilitation Center

Soderberg, Kalagnanam, Sheehan, and Vaidyanathan (2011) presented the balance scorecard as a strategic planning procedural tool used by organizations to balance financial concerns, customer concerns, process concerns, and innovation concerns with the main purpose of developing appropriate strategy in favor of a more favorable market position (p. 689-690). Similarly, Lawrence and Webber (2008) illustrated

The balanced scorecard for the customer aspect correctly identifies factors that are needed to maintain a symphony that can be considered world class by all. The scorecard acknowledges the fact that they have to employ high

There are four perspectives when it comes to balanced scorecard. First one is learning and growth which means how the information and knowledge are processed and turned into competitive advantage against other companies. Second is about product manufacturing and making sure that all the products are made the same without any defaults. Third one is about customer satisfaction and making sure that customers are happy with product, service and price. Fourth one is about financial performance and making sure that company’s financial data is used properly.

A balanced scorecard is a method company’s use to measure their performance. It includes objectives, strategies, and tactics. This paper will contain two strategic objectives for each of the four balanced scorecard areas (shareholder value or financial perspective, customer value perspective, process or internal perspective, and learning and growth perspective) for H & R Block. It will also have two strategies for every objective, one tactic for each strategy, and two methods to monitor and control the overall strategic plan for H&R Block.

Balanced Scorecards positively impact in the business development of a company with an effective application of company values to sway customer perspective ADDIN EN.CITE Morgan2002317(Morgan &

Rehabilitation centers are designed to help “restore some or all of a patient’s physical, sensory and mental capabilities that were lost due to injury, illness or disease” (Farlex, 2012). Many doctors will prescribe rehabilitation services after a patient has suffered through an amputation, neurological issues, a variety of orthopedic injuries, spinal cord injuries, stroke or other traumatic brain injuries.

“The balanced scorecard should translate a business unit’s mission and strategy into tangible objectives and measures. The measures represent a balance between external measures for shareholders and customers and internal measures of critical business processes, innovation and learning and growth. The measures are balance between outcome measures, the results of past efforts, and the measures that drive future performance. And the scorecard is balanced between objective, easily quantified outcome measures and subjective, somewhat judgmental, performance…”

North Central Ohio Rehabilitation Center initially was an addition for the JDC next door. However, the State of Ohio started the RECLAIM act as a response to juvenile court and Department of Youth correctional overcrowding (Ohio Department of Youth Services). RECLAIM stands for reasonable and equitable community and local alternatives to the incarceration of minors. This act was implemented in January of 1995 and there are currently only 12 community facilities in the state of Ohio. NCORC opened its door as a community facility because of this act in 1996 (Wrentmore, 2015). Initially, NCORC housed boys and girls in the facility. However, later on it was decided boys would be much easier to house. The mission statement at NCORC is to make a positive and instrumental difference in the lives of youth by providing rehabilitative treatment to meet their individual and collective needs to become productive law abiding citizens (North Central Rehabilation Center). It has not changed at all it the last five years. The facility very much follows this statement even when the boys are less than willing to try and make positive changes.

Spire Rehabilitation Hospital will be targeting the same goals and objectives as outlined by corporate leadership. Those metrics include quality outcomes, patient satisfaction, serve a productive and engaged workforce, meet or

The balanced scorecard includes four perspective areas focusing on financial and non-financial categories contributed to achieving the corporations’ strategic aims. The four broad categories are; financial performance, customer satisfaction, internal processes, and learning and growth (Blocher, 2013). By breaking the organization’s performance into four perspectives, organization leaders are able to quickly break down where the organization ranks measures that are most critical to success.

A Balanced Scorecard is, “A set of four measures directly linked to a company’s strategy: financial performance, customer knowledge, internal business processes, and learning and growth” (Pearce & Robinson, 2009, p. 202). Healthy Place needs to develop a balanced scorecard in order to assist in defining the company’s mission, values, vision, and SWOTT analysis. Herein, the four perspectives, financial performance, customer knowledge, internal business processes, and learning and growth will be discussed as they relate to the Healthy Place mission, values, vision, and SWOTT analysis.

The balanced scorecard is a strategic planning and management system that was developed by Dr. Robert S. Kaplan and Dr. David P. Norton in the early 1990's. Their goal was to provide organizations with a clear understanding of what to measure in order to improve performance and results (Balanced Scorecard Institute 2014). The balanced scorecard is a framework that allows an organization to measure performance and compare it to the organization’s strategic objectives and goals (Kinney and Raiborn 2013, 10).

A balance scorecard is essential for developing a healthy business growing place. It is a vital key for defining the goals and targets of a company as well as the vision, mission and the SWOTT Analysis. A balanced scorecard is, “A set of measures that are directly linked to a company’s strategy: financial performance, customer knowledge, internal business processes, and learning and growth” (Pearce & Robinson, 2013, p. 194). This company will relate the in-building turbines values, mission, vision and SWOTT Analysis with the four perspectives of the scorecard (financial performance, customer knowledge, internal business process, and learning and

A Balanced Scorecard can be defined as a “performance management tool which began as a concept for measuring whether the smaller-scale operational activities of a company are aligned with its larger-scale objectives in terms of vision and strategy” (Wikipedia 2009, ¶ 1). Scents & Things will need to develop a balanced scorecard that will assist in meeting and help define the company’s values, mission, vision, and SWOT analysis. The balance scorecard is made up of four perspectives; financial, customer, learning and growing, and internal process. This paper will define each of the four perspectives objectives, performance measures, targets, and initiatives. The paper will also show how the perspectives relate

The concept of the balance score card is similar to Proverbs 4:25 which states: “Let your eyes look straight ahead, fix your gaze directly before you” (NIV) because a BSC helps an organization gain current facts about their organization, then utilize the information to create a strategic plan for the future. Ultimately, organizations become motivated by their overall mission instead of short-term financial performance measures (Peters, 2014). Companies become forward looking and mission focused by balancing resources and focus between areas of success. Kaplan and Norton (2006) determined financial perspective, customer perspective, internal process perspective and learning and growth were