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Bams Janitorial: A Case Study Of Customer Service Rep.

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Ashley is a friendly and experienced Customer Service Rep. She is currently still with CareSource, but her hours have been cut drastically and she is now only on-call and she would like something more reliable. She is responsible for inbound and outbound calls providing service to members and providers. Prior to that, she was with Preferred Companies as a Customer Service Rep assisting Medicare/Medicaid patients. She started with that company on a part-time basis while working at Stericycle and then moved to full-time once Stericycle ended. That company ended up closing. Before that, she completed a long term assignment through Kelly Services at Stericycle in a high volume inbound call center. Bams Janitorial was her mother’s company where
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