Bangladesh Bank Case Study

This case is about all the banking activities carried out by SBI bank in the rural areas. Where SBI bank appoints BC's who work on behalf of them in areas where SBI can't initiate the process themselves. The case also consists personal experiences of a marketing executive who used to work for the business correspondent and consumer behaviour of rural people are included in the case study.

Kotak Mahindra Bank ltd. is an Indian bank and financial service firm which was established in 1985. Earlier, it was known as Kotak Mahindra Finance Limited, a NBFC(non-banking financial company). In feburary 2003, the Reserve bank of India gave license to Kotak Mahindra Finance ltd. to carry our baking business in the country and in the history of Indian Banking, it is the first company that is being converted into bank. As so September 2014, the bank has consolidated balance sheet of US $3.3 billion and has over 500 branches and more than 1000 ATM’s across the country.

The United States Congress chartered the Second National Bank in 1816 in order to control unregulated currency at the state-level banks. After several states questioned the constitutionality of the bank, Maryland imposed a tax on all banks that were not chartered by the state. By 1818, Maryland approved legislation of taxing the Second National Bank of the United States that was chartered by Congress, which is part of the Federal Government.

Century National Bank has offices in several cities in the Midwest and the southeastern part of the United States. Mr. Dan Selig, president and CEO, would like to know the characteristics of his checking account customer. To better understand the customers, Mr. Selig asked Ms. Wendy Lamberg, director of planning, to select a sample of customers and prepare a report. To begin, she has appointed a team from her staff and the team has selected a random sample of 60 customers. All the information gathered is tabulated in the table below:

Descriptive survey type of research was used because this method or type of research is commonly conducted to collect detail description of existing phenomena with the intent of' employing data to justify current conditions and whenever possible to draw valid general conclusions from the facts discovered (Koul, 2006). As it fits to the purpose of the study, this research design was used to assess the quality of service delivery by asking customers about their expectations with regard to the bank's service and their perception on the actual service delivered by the bank and finally to compare and contrast the two for the sake of reaching up on discrepancies, if any.

Bangladesh, officially known as the ‘People's Republic of Bangladesh’ worldwide, is a country in South Asia. It shares land borders with India and Myanmar. Bangladesh is the world's eighth most populous country with a population of 163 million (as of the year 2016) in a total area of 147, 570 square kilometers. Dhaka has been the capital city of Bangladesh since the country achieved independence in the year 1971. Bangladesh has a market-based mixed economy, is one of the Next Eleven emerging markets. Its per-capita income was US$ 1,190 in the year 2014, with a GDP of $209 billion (bdnews24.com, 21 May 2014). Bangladesh has the third-largest South Asian economy (after India and Pakistan) and the second-highest foreign-exchange reserves (after India). The Bangladeshi diaspora contributed $15.31 billion in remittances in the year 2015 (The Daily Star, 3 July 2015).

Mohamad Sidani showed us the practical side of what we learnt in the course regarding decision making. For example, while studying, we learn the concepts in a general manner. However, the challenge is in applying them to each circumstance we face. As he explained, the process of taking a decision follows the same concept we have learnt, however; not word by word. It is more spontaneous and to him it’s very important to take his time, when possible, to study the different alternatives and their possible outcomes. In addition, he weighs the possible benefits against the risk of each option. After making up his mind, he keeps the decision to himself and makes sure it’s the best solution before announcing and implementing it. He admits that intuition is one of the factors he bases his decisions on and sum up to 20%. However, it’s not enough if it’s not backed up by something

As a financial intermediate we have every reason to have an expectation or forecast of operational risk that will be soaring over the company, any loss cause by inadequate internal process, people, and systems or by external events can be classified under operational risk (Barakat, 2014). To mitigate and control the possibility of loss exposures we have implemented measures that will aid in controlling and avoidance of the said.

Vijaya Bank is one of the public-sector banks in India that offers a wide range of banking and financial services to its customers. Headquartered in Bengaluru, it has over 2300 branches and 2000 ATMs in India. The bank gets its name since it was founded on the auspicious day of “Vijaya Dashmi” in 1931. Nationalised in 1969, the bank has seen a steady growth over the years.

UBS and Sberbank are quite different in the integration of societal and financial performance for the benefit of clients, communities and banks themselves due to the different types of societal issues in their countries. Let’s have a closer look at “What banks do? Why they do? How they support their clients?”

RHB Banking Group, in steps forward to be environmental friendly organization, firmly believes in starting internally before conducting and inspiring externally. The Group recognizes the effects of a corporation can cause to the environment thus, are willing to dedicatedly applying environmental policies into processes involved and also educating workforce of RHB regarding the environment.

National Bank of Oman has an orange system as the core value system, blue as the less dominant value system and Green as a subsystem. With orange as the core value system, it gives the bank an open value system which makes it easy to transition and change.

The bank has its presence in 11 major cities/towns in the country including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi & Cox’s Bazar. SME Banking customers are served through 40 SME centers located across the country.

Ltd. established mainly through the initiative of a group of Bangladeshi professionals then working abroad along with a few enthusiastic local entrepreneurs, started its operation in December, 1986 after the Government of Bangladesh allowed the private sector to operate in the insurance sector in 1984 to carry on the business of insurance in the Private Sector. A brief explanation as to the growth of life insurance business in Bangladesh is in order here. Bangladesh declared independence from the Pakistani rules on March 26, 1971 following which she had to witness a bloody liberation struggle with the occupation forces lasting for 9 months before they were defeated. Insurance business which was exclusively carried on in private sector before independence was nationalized after liberation in 1972 primarily to address the emerging situation of eroding public confidence in the industry that was left staggeringly short of resources in the face of huge losses caused by the war of liberation. After a series of experimentation, a state-owned body, namely Jiban Bima Corporation (JBC), established in May, 1973 for transacting the life insurance business, took over the assets and liabilities under life portfolios of all erstwhile private insurance companies and started business in its own name. However, things did not improve;

Initiated by Bangladesh Bank (BB) in 2008, the CSR mainstreaming campaign in Bangladesh’s financial sector has enthused all banks and financial institutions (FIs) into a broad range of direct and indirect CSR engagements including humanitarian relief and disaster response; widening of advancement opportunities for disadvantaged population segments with support in areas of healthcare, education and training; ‘greening’ initiatives arresting environmental degradation, and so forth. Bangladesh Bank’s Green Banking & CSR department and its Offsite and Onsite supervision departments will keep track of adherence of banks and financial institutions to these indicative guidelines, as part of routine assessments of their quality of governance and internal controls.