Bank of America Case Study

They have been able to generate different sources of revenues through commercial banking, credit card and retail financial services, which separates them from competing with some investment banking companies. The accounts, products and features the company offers sometimes have fees which it is willing to waive. Since the company wants the “share of wallet” of high balanced customers, it will take such actions. This action of course has the potential to deepen relationships. In the article by author Charles Keenen he states, “According to Bancography, a consulting firm in Birmingham, Ala., a customer who has just one product with a bank will stick with that bank for about 18 months, but add even one product - a savings account, perhaps - and the average jumps to four years. Customers with three products will stay with the bank for about 6.8 years.”

1. What is their business strategy to grow profitably and compete over the long term?

• What is a case interview? The Case Interview • What specific skills does it assess? • How to prepare for a case interview? • An interactive example.

Strong intro: Advocate is addressing necessary points during into- appreciation, disclosure, intro, name, concern. (adjusting tone appropriately)

Ever since the Consumer Financial Protection agency was born under Dodd-Frank , Senator Elizabeth Warren has been a advocate for Financial reform. Warren has advocated breaking up larger banks, so American does not fall into the "to big to fail" trap again. America should not be in a position, that citizens have to bail them out of a finantual disaster that they created. Warren wants jail time for presidents and managers that abuse the system. No more slap on the wrist for these white collor crimes, is Warren's motto.

Mr. Chen came to our office just now to deliver a document. He wanted to make an appointment with you on Monday afternoon. He said he would like to discuss with you whether we should send an attorney letter to BOA and Wells Fargo regarding his case.

In the year eighteen fifty-two, two men by the names of Henry Wells and William Fargo chose to establish a monetary administrations organization that we know today to be Wells Fargo (Wells Fargo, 2017). Before establishing the organization, Mr. Wells and Mr. Fargo chose to ground their organization in five standards which turned into their five essential esteems. Their first esteem being "individuals as an aggressive esteem" which implies an association with a colleague will prompt a superior association with the clients. Second "morals" Wells Fargo prides its self on being a straightforward organization and having nothing to cover up. Third, "what's ideal for the clients" as indicated by the Wells Fargo Website this esteem is characterized as ensuring clients' private data (Wells Fargo, 2017). The fourth esteem is "assorted variety and incorporation" which implies Wells Fargo advances the enhancement of its organization and customers while including pioneers all through the organization to decide. The last guideline is "administration" which implies learning and serving their vision.

SUPPORT DOCUMENTS: Two Pages Transaction History, Two Pages Cardholder Dispute Forms, TD Bank Cover Page.

In the article, Bank of America ordered to pay $2.2 million to 1,000 black job seekers it discriminated against written by David Knowles there was a major issue regarding racism. This written piece discussed the court case against Bank of America and how this corporation was ordered to $2,181,593 in back wages and interest to 1,147 African Americans that were denied jobs. This bank’s office branch in Charlotte, NC had discriminated against blacks in 1993 and again between the years of 2002 and 2005. This case was first introduced in 1997 and settlements were not concluded until late 2013.

Bank Of America - Yes, you earn cash back from Bank Of America. You get 3% off on gas, 2% at grocery stores and wholesale purchase, and 1% of every other purchase for the first $2,500 in combined grocery/gas/wholesale purchases. Bank of America is a 0.02% interest rate. Bank of America also has a 0% annual fee. You can get a percentage of your cash back as well.

At Wells Fargo, we strive to address all the needs of the consumer. In doing so, we have to be ready and willing to discover and assist the purpose of their visit in a timely manner and in order for that to be done, we have to ensure that enough staff is available to do just that. Within the past six months, we have not had enough staff available and willing to discover and assist. Which means, we have not been able to meet our mission statement and we have ultimately disappointed our consumers. In order to continue meeting the needs of our valued consumers at Wells Fargo, we need to come to a resolve in which we can discover and assist everyone who walks in, provide stellar service and allow the consumer to leave our establishment

JPMorgan Chase & Co. and the Council of State School Officers have stepped in to help battle the unemployment issues plaguing the nation. During a conference in Washington on Jan. 11th, they announced $20 million in grants dedicated to “dramatically increasing the number of students graduating from high school prepared for careers,” writes Mark Silva of U.S.News. There are 10 states set to receive $2 million each to help boost their educational prowess, and they are the following: Tennessee, Kentucky, Louisiana, Massachusetts, Nevada, Wisconsin, Rhode Island, Ohio, Delaware, and Oklahoma.

Opening: " TD Bank, America's most convenient bank" everyone has heard of that slogan before. TD bank stands for Toronto- Dominion Bank. The TD banks are not an international company; they are located in the United States and in Canada. TD Bank is one of the largest banks in the United States and provides their customers with a full range of retail, small business/ commercial banking products and services at thousands of convenient locations. Social reasonability is something very crucial in a company, without social responsibility your company would not have the success it does nor would it be looked at in the same light it is now. What is social responsibility? "The idea that companies should embrace its social responsibilities and not be solely focused on maximizing profits. Social responsibility entails developing businesses with a positive relationship to the society which they operate in." For example somebody who has an objection to drinking alcohol wouldn't want to invest in a liquor store.

Wells Fargo is a financial institution.A financial institution is an establishment that conducts financial transactions such as investments, loans and deposits. Almost everyone deals with financial institutions on a regular basis. Everything from depositing money to taking out loans and exchanging currencies must be done through financial institutions. Advisory The core of our Advisory platform is a strategic focus on the long-term advantages and benefits that align with their clients’ needs, goals, and risk tolerance. Advisory offers flexibility and choice amongst a wide array of financial products and services – with just one client fee, (based upon account assets), that covers both investment advice and trading costs. Lending & Banking products and services play an important role in managing clients’ wealth. Helping clients make borrowing decisions in the context of their larger financial strategy and goals may help them benefit from tax efficiency, lower borrowing costs and an integrated approach to planning.

As was stressed in the last case study concerning Wells Fargo and its values and democracy efforts, for organizations and companies to be successful they must have the right people and the right attitude and is part of the functioning components of Wells Fargo Bank. Attitudes are important from an employee and managerial stand point. Wells Fargo work attitudes depend on their vision and values that govern tram members to work effectively on their everyday tasks. The attitudes of employee’s work will help them to serve clients better. In organizations, the appropriate attitudes are necessary relating to the behavioral component (Judge, & Robbins 2017) Ch.3. Job attitudes involves job satisfaction, job involvement