Banking Industry

When you drive up to your bank or walk up to your teller, your main goal is to complete your transaction and move on with your day. The last thing on your mind is how that transaction is taking place. You don’t care what happens behind the scenes as long as your money is where it needs to be and is safe. As the banking and finance industry has transformed, so has the process of how your money is handled. To accompany those changes, regulators and lawmakers create laws designed to protect consumers, banks, and the economy as a whole. As you will learn, the history of the banking industry has changed drastically over the last two thousand years and even more so in the last century with the advance of technology. It only makes sense that those lawmakers must continue to update and invent new regulation to further protect those interested parties. My goal is to demonstrate just how rapidly and radically the finance industry has changed and how new elements being introduced to finance and banking will adapt the industry and the regulation.

The previous uncertainty is enhanced by a lawsuit that alleged that UST had violated antitrust and advertising laws and participated in anti-competitive conduct. Should UST lost the suite, it will be more vulnerable with competitors.

Customer service is the by-product of an organization’s desire to satisfy its clientele. It is the way by which goods or services are delivered from to the customer in each phase of a transaction. Those providing customer service represent the organization and its values. If there are procedural issues within the organization, it will be reflected in the way in which customer service is perceived. Customer service is integral to an organization’s success, considering even one negative interaction may be enough to lose a client. According to American Express (2011), seventy-eight percent of customers have turned away from a sale due to poor customer service (Service Can Make or Break Brands, para. 5)

Customer service is among the most important aspects a business needs to get right. In its essence, customer service provides your customers the full service – not just a good product and service, but also a quality experience before, during and after a purchase.

customer service is the way I speak to customers over the telephone and how I treat them. I also

Customer service is extremely important within any business, as customers are vital to an organisation. Most customers are willing to spend a lot of money on the service and products provided; this means when customers have a query or an issue with a product or service, they expect the company customer service team to resolve their issue. Customer service should be organised and carried out to high standard.

The United States banking industry has been a problem ever since the fraud and corruption from the market crash of ’08. There have been two sides arguing what we should do to these banks. Many people say, “We need to split up the big banks into smaller banks.” Their argument is that the smaller banks will be easier to monitor to make sure no fraud is going on and it will cause there to be more competition in the industry which will lower interest rates. The other side of the argument where many people also stayed is that the big banks don’t need to be split up. They just need a bailout to get back on their feet and they can sort this mess out. The arguments stand on two principles one side says the banks are corrupt and need to be disbanded, and the other side’s states that the banks are too big to fail; come ground is difficult for these two but they both want to fix the economy.

We all deal with customer service on some level in our daily tasks. Our experiences are not always pleasant, and I feel that more focus needs be on providing not only just basic customer service but to step it up and provide quality customer service.

A very important part of any successful bank is to provide help and support to their customer whenever and wherever they are to require it, and so to be able to provide an award winning customer services would create a better experience to the customer, and consequently creating ripple effect, first by creating a satisfied customer, to which ensures to increase a customer 's chance to increase his/her business with the bank and therefore increasing the the organization revenue, and also to increase the institution net promoter score, to which the bank service have provided both a happy customer, and also a promoter of the bank which helps it to attain and acquire new customers due to current customer appraisal of the bank which lead to the new relations created by the bank.

Behind the complaints and the demands you 'll often find very valid points and issues that you can use to improve service. Resist the urge to "ignore" the tough customers; consider them your best resource for good information on service improvement.

Customer service is a service a person receives before, during and after purchasing the item. The success of a company partially depends on the customer service they offer, which can make customers spend more, give a positive review or even be a frequent customer to that business or organization. A company that values customer service spends more time and money training their employees on customer services or taking feedbacks on their services from the customers.

Commerce bank has been a pioneer in the banking industry by reverting to customer service. This has driven customers to the bank, but in order to stay ahead on the curve they want to move away from the model that has worked for them. They should focus on the current model and enhance it, rather than change it.

Customer service in some form is a part of almost every job out there. If you find yourself working as a salesperson making commission this is even better! The ability to sell products is a great skill to have for many professions.

The Financial sector makes up 15.94% of the S&P 500 second-largest to in size to Information Technology . The Financial sector is a category of stocks containing firms that engage in financial transactions and create, liquidate, purchase, and sell financial assets such as securities, bonds, and insurance. This sector includes banks, investment funds, insurance companies and real estate. Major finance and insurance companies include Bank of America, JPMorgan, Wells Fargo, Citigroup, American International Group (AIG), MetLife, etc. The financial markets in the United States are the largest and most liquid in the world. There is no argument that the Financial sector carries a lot of weight in S&P 500 index value. Over the

Thus, when developing your approach to customer complaints and concerns, think about how your company is contributing to Gross National Happiness, not just Gross National Product. Taking a broader perspective is great not only for your community, but for your business's long term health as