Essay about Barbara Norris Case Study

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Term Paper Case Study: Barbara Norris, Leading Change in the General Surgery Unit Term Paper Case Study Hodges University HAS 3129 Professor Mary MacLaughlin 12/10/15 Table of Contents Introduction to the Case Study…………………………………………………………………………………………..1 Statement of the Problems………………………………………………………………………………………………..2 Generating Alternatives and Analyzing the Data……………………………………………………………….2 Selecting Decision Criteria…………………………………………………………………………………………………..3 Analyzing and Evaluating Alternatives and Action………………………………………………………………4 Recommendations and Implementation Plan…………………………………………………………………….6 Conclusion……………………………………………………………………………………………………………………………9 References………………………………………………………………………………………………………………………….10 Term…show more content…
These include relationships with the director of nursing, senior nursing staff, newer nursing staff, patient care assistants, physicians, and administrators. We will explore some of these relationships and the problems and issues associated with them, followed by recommendations and a plan of action that Barbara can implement to achieve her goals. Statement of the Problems As nurse manager Barbara is responsible for managing the staff, scheduling and budgeting for the unit. Her staff includes twenty-five registered nurses and eight patient care assistants (PCA’s). The unit is known for its culture of confrontation, blaming, and favoritism. The staff is dissatisfied, unmotivated, and not functioning as a team to deliver quality patient care. In Barbara’s first month she has lost two RN’s and due to a hiring freeze at EMU Barbara was not able to replace the positions. The unit is short staffed, stress levels are high and employee morale is low. Barbara meets individually with twenty or so staff members and comes to the conclusion that no one is happy and she has a lot of work to do. There are multiple groups that Barbara has identified issues with and she must come up with an action plan to manage the discrepancies. She has found issues in downward management which involves senior nurses, newer nurses, and patient care assistants, and in upward management including administrators and physicians,

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