Abstract: This paper explores multiple studies on the many listening barriers in communication. Specifically, this paper focuses on a study done about the frequent listening barriers and how they can affect listening effectiveness. In addition, It discuses the many individual listening barriers. It explores six major listening factors that come from the multiple listening barriers. The main study this paper revolves around is conducted by Steven Golen (1990), conducted with university students and their opinions of frequent barriers to effective listening. The study explores the most frequently encountered listening barriers in communication. 2 LISTENING BARRIERS IN PERSONAL RELATIONSHIPS Frequent Listening Barriers in Personal …show more content…
There was no grouping the barriers into dimensions or factors to find out if any demographic characteristics, like age or gender had anything to do with the results. Golen’s study not only expands the number of barriers, but he also factor analyzes the barriers and tests them for demographic differences between students. Before Golen’s study, no studies determined factors of barriers to effective listening, but many studies showed factors or groups of similar listening behaviors. A study of 127 college students, done by Barker, Watson, and Kibler (1984) found that delivery, credibility, speaker’s voice, interestingness, understandability, and clarity were used to determine speaker effectiveness by listeners. Lewis and Reinsch (1988) performed a study of 106 bank and hospital employees. They grouped 38 statements into 6 groups: overt responses, nonverbal feedback, level of interest, time and attention, verbal interaction and empathy. Hunt and Cusella (1983) factor analyzed 17 behaviors, into four factors- empathy, receiving skills, instruction criticism, and giving feedback. Brownell (1987) found in her study of listening behaviors that there are five factors. The factors included sensitivity and considers emotional component of a message; understands and recalls information accurately; objective and nonjudgmental; concentrates and encourages information sharing and provides
I know how to speak, and I can hear when people talk to me, but why is it that we still consume ineffective listening skills between one another? When we think of effective listening at work or on the job, most of us think of what we actually say or what is said to us. What I am going to cover is the factors and barriers of effective communication, strategies for active, critical and empathic listening and understanding the impact of gender and culture on interpersonal communication.
Part One: Options in Communicating, ultimately introduced other readers as well as myself the key components of understanding how scientific theory of listening can play a vital role in listening and comprehension. This section was broken down into six subtopics. The intro, 1. Communicating became important to me, in which Mr. Peterson explains how his personal experiences as well as witnessing others, made it easier for him understand the concept of balancing with communication. Mr. Peterson also talks about the theory of behavior that can also significantly have a great deal of impact with communicating (Peterson, 2007, p15).
Tony Robins hit the nail on the head when he said, “To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.” There are several different factors that influence the communication between medical professionals like doctors, nurses and respiratory therapists and the patients they treat. A few of these include the ability to explain or comprehend information, time spent face to face with patients, and the inability to practice active listening. The first interaction with a patient will set the tone for their care and the more comfortable a patient feels, the more they will divulge during their initial interview.
First, mindful listening is important in communication just hearing what someone says is not enough we need to listen to who were are communicating with and give them our full attention. “To listen well, we rely on our ears, minds, and hearts” (Wood, 2016, p. 163). I have a problem with selective listening and I have worked on this to become a better listener throughout class with my family.
Listening is more complex, and it encourages one to analyze and think about an idea, rather than to simply accept it (or “hear” it). Hearing is a skill that is beneficial for every aspect of life. As long as we have our ability to hear, we will always perceive different sounds, music, and voices. Listening, however, is beneficial to us in specific instances. It is important for us to attain good listening skills in education, the work force, and in our relationships with others in order to succeed. Good listening in education will bring about confident participation in class discussions; good listening in the workplace will lead to cooperation and good teamwork among colleagues; good listening in relationships is healthy and positive, for it is important to hear what an individual has to say in order to know how they feel.
1. physical barriers 2. psychological barriers 3. language problems 4. nonverbal distractions 5. thought speed 6. faking attention 7. grandstanding
Listening plays an important role in communication as it is said that, of the total time spent on communicating, listening takes up 40-50%; speaking, 25-30%; reading, 11-16%; and writing, about 9% (Mendelsohn, 1994).
The ability to listen well is an important tool for understanding others. Sadly, very few people know how to listen well. In fact, most people can think of only one or two good listeners in their lives. Listening is not simply agreeing - it is much more. Good listeners are able to better understand and respond to others, complete assignments accurately, settle disagreements before they escalate, and establish rapport with difficult people.
Given that listening accounts for 45 per cent of time spent on communication (Eunson 2012:310), argue the importance of listening skills in the workplace. Your analysis should identify three specific listening behaviors and provide examples to demonstrate how these skills promote communication and understanding. Support your analysis with relevant communication theory and evidence from appropriate academic sources.
A vital aspect of interpersonal communication is the style in which one listens. While every individual possesses their own preferred method of listening in communication, it can be enlightening to analyze our own strengths and weaknesses so as to maximize effectual communication. Within the confines of four main listening style categories, I have chosen those which best describe my own personal listening style.
Within the graduate school setting, strong communication skills are vital when interacting with classmates and faculty. Perfecting communication skills in the classroom setting prepares students to communicate effectively with fellow colleagues and professionals (Fisher & Zigmond, 1996). An essential strategy to improve one’s communication skills lies in the ability to be an excellent listener. Klein (2009) asserts that effective listening involves more concentration and focus than any
Listening is a vital element of communication and it is very much different from hearing sense of human. A meaningful communication requires both a good listener and a speaker. However, the effect of a listening style may vary depending on the occasions and situations a listener is in. Sometimes, speaker exhibit ineffective style such as defensiveness, ambushing, pseudo-listening, stage hogging and selective listening in their communication tracks.
Listening is an important form of communication. Unfortunately, many people who do not know how to listen believe they can listen well. They often say "I have been doing this all of my life of course I can listen". Listening is not inherited, or a personality trait, it is a skill that must be worked on and practiced.
There are several methods to achieving effective listening. Concentrate on what others are saying. Make yourself shut out other challenges facing you and simply listen. Don't allow yourself to do other things as you listen, such as answering the phone, doing paperwork, or checking your e-mail. Effective listening is difficult and requires all of your attention and effort. The listener needs to focus on what is being said so they will not misinterpret what the speaker is trying to say. Paraphrase or rephrase what the speaker was saying in your own words to ensure that you heard the information accurately. It is important to
Listening means the ability to actively understand information provided by the speaker and display interest in the topic discussed. It’s essential that companies or businesses today to listen to their customers. There are two kinds of passive and active listening. Passive is simply receiving the message without giving any external indications. Active is that an active listener engages with the speaker. Avoid distractions by tuning out any and all forms of distractions that would cause you to shift your focus from assisting the customer. Take your time to hear what your customers are saying. Listen to their tone of voice and how they feel. Let them speak and let them know you heard them to keep them from repeating themselves. Accurately assess the issue and find the best possible solution. Good listeners make some of the best customer service employees because they are most likely to understand what a customer needs quickly and accurately.