Barriers to Intercultural Communication

| Describe how to apply principles of equality and diversity when communicating and working with others.

Discrimination is when someone has a bias opinion on a specific crowd of people due to their race, sex, religion, or order of rank. This basically goes hand in hand with the phrase judging a book by its cover meaning the person with the negative opinion will not give the other individual a fair chance for the reason being they are being stereotypical and not thinking of the other person’s talent, or character. A modern day example of discrimination would be if a male employer were to compensate a female employee a lower pay due to her gender. At some time in everyone’s life due to today society, we have all been victimized by discrimination. Whether it may be a dirty look from a random person, or the way you dress, talk, and even look.

The intercultural challenges I am currently facing is my CQ knowledge. I am having challenges because I cannot find common ground when working with a variety of cultures. For example, I work as a customer service representative in a call center and I’m around a variety of cultures. I find it very hard to understand everyone’s triggers, their dislikes, and likes, and why they behave or act a certain way with different situations. I try to ask questions to grasp an understanding of their behaviors, and still find it quite challenging to reach common ground. I try to be very open-minded, however, it always causes me to become frustrated.

The Service Users i deliver care to are all different in many ways.This can be along the dimensions of gender, age, ethnicity, race, sexual orientation, socio-economic status, physical abilities, political beliefs, religious beliefs or other ideologies. This means that i have to be aware of a person’s individuality and respect their choices. To be understanding and not show prejudice. Valuing the benefits of someone being different from ourselves, not making assumptions.

The harmony of the existing cultures is crucial for the survival and success of any communication and ignoring these aspects may challenge the communication. For example, speaking to employees in Middle East is quite different from Switzerland; talking about personal things is acceptable by Swiss. Individuals who move to other countries unprepared for cultural differences may face unpleasant frustration when communicating. However, those who try to learn other cultures are likely to avoid individual tragedies. For example, Americans doing business in Mexico need to learn the local language to enhance interactions with the locals.

Prejudice is when we have a preconceived opinion about someone or a group of people that is formed without knowledge, or even a real understanding about them.

Discrimination is the act of someone treating another unfairly, unequal, or less favorably because of their race, gender, religion, disability, or sexual orientation. Discrimination affects people and can occur in many places. Discrimination happened during the civil war and made it hard to live through that time.

However, many of the group-based stereotypes are incorrect and generalizing and it promotes further misunderstandings and prejudice. Prejudice is having a false attitude toward an out-group in comparison to one’s in-group. Prejudiced individuals are prejudging without knowing any information about the “Others” (Rogers and Steinfatt).

What is prejudice? Prejudice can mean many things but according to a dictionary it means:

Prejudice is a burden that confuses the past, threatens the future and renders the present inaccessible. (Maya Angelou) By definition prejudice is a preconceived opinion that is not based on reason or actual experience. Prejudice to others is hate, judgement, and evil. The effects of prejudice are shown in the novel The Absolutely True Diary of a Part-Time Indian, the novel To Kill a Mockingbird, the play The Merchant of Venice, and the tragedy known as the Holocaust. Prejudice affected all people differently, but one thing is true for all; prejudice is crippling and disables those who experience it from being who they truly are and doing as they please.

Prejudice, a preconceived opinion that is not based on reason or personal experience. The amount of prejudice differs from person to person, but no one is free from it. In the film, American History X, Derek is a great example of how prejudice someone can be. Derek agrees with the white power movement because he feels victimized and threatened by everyone who is not white, but in prison he learns his stereotypes are full of holes; from the film I learned there is no reason to hate one another based on race or stereotypes. Life is too short to live a life based on hate.

Previous researchers have found that for a person to achieve better and more effective communication competence, it is necessary to develop skills that allow an appropriate participation in specific situations. The ability to listen, ask questions, and express concepts or ideas effectively is an important part of communication competence. Intercultural communication presents an unexplored and challenging field that needs to be understood for a better development in communication. (Dillon and McKenzie, 1998). The variables of listening depend on the different perceptions that a person obtains through their cultural background. Furthermore, culture often affects the structure of consciousness in the act of listening. When a person seeks to

Intercultural communication is commonly explained as an interaction between people of 'different cultures whether defined in terms of racial, ethnic or socioeconomic differences.' Human communication consists of verbal and nonverbal messages (language and gestures) which are shaped by gender, social class or culture. Thus, what perimeters define the intercultural exchange and what primary messages do we need or try to convey?

Firstly, it is important to clearly define what prejudice is, in order to gauge the issue more easily. Simply put, discrimination is the unjust or prejudicial treatment of different categories of people or things. However, there are many different forms that it can take. Age discrimination, for example, involves treating someone (an applicant or employee) less favorably because of his or her age. Another example is sex discrimination, which involves treating someone adversely, solely because of that person 's gender. However, one of the most pressing matters of prejudice is racial discrimination, where an individual is treated differently because he or she is of a certain race or because of personal characteristics associated with race, such as hair texture,

Intercultural communication competence refers to the ability of an individual to adapt and communicate appropriately and effectively across a wide array of cultural contexts. That is to say, for an individual to be considered an intercultural communicator they must understand other’s cultures as well as they understand their own, and apply this understanding to communication (Chen 1-2). With the increasing diversity at the workplace, school and other social settings, it has become increasingly important to learn how to communicate with people from a diverse array of cultures. More importantly, adapting to a more effective intercultural communication competence model provides us with learning opportunities occasioned by the interaction with people from other backgrounds. The intercultural communication competence model comes with some key components including tolerance for uncertainty, self-knowledge, and motivation. The greatest and most important of these aspects is motivation. An individual must be willing to foster relationships with people from a different cultural background. If an individual lacks the willingness to promote intercultural relationships, then other aspects of the intercultural communication model become moot.