Basic Principles of the Total Quality Management Philosophy

695 Words3 Pages
Total Quality Management Introduction Basic principles that entail the Total Quality Management value of conducting business are to satisfy the consumers, satisfy the supplier as well as continuously enhance the business processes. Instituting total quality management, which is a common philosophy in an organization, has to embrace all employees. They need to realize that satisfying consumers is significant in the growth of the organization as well as their work. The service quality of a recruitment officer Marketing department now concentrates on customer satisfaction, which can only be, achieved after defining the consumer groups first. The new notion here happens to be that each employee has to serve his or her customer groups, which can be internal or external to the organization. The human resources department often has internal consumers to satisfy. This indirectly offers critical satisfaction to external consumers. Additionally, recognizing customer groups, forms significant TQM consumer issues (Ahire 1996). Clarifying the products as well as services offers maximum consumer satisfaction, gauging satisfaction together with continually scrutinizing and improving the degree of customer contentment. These are all-necessary in the TQM philosophy. The HR department, using the TQM issues means recognizing the prospects of senior management. The main principal comprises of internal customer in relation to TQM as well as encouraging the implementation of TQM program on
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