Martha Garza Human Resources Management 3.18 March 26, 2013 Assignment 2: In-Basket Exercise, Pg. 269 Part A Item 1 MEMO TO: John Armstrong, HR Director FROM: Jackie Williams, Downtown Business Club SUBJECT: Speaking engagement next week Thanks again for your willingness to speak to our Business Club next week. As you know, this group represents a good cross section of the Lompoc business community as well as a number of Ace’s best customers. We are all looking forward to what you have to say regarding the relationship between strategic planning and human resource information systems. MEMO TO: Jackie Williams, Downtown Business Club FROM: Georgina Ryan, HR Director SUBJECT: Speaking engagement next week Ms. …show more content…
I assure you I will do everything in my power to address this situation promptly. My apologies for any inconvenience we may have caused you. Item 6 MEMO TO: John FROM: Alice Calmers, Director of Manufacturing SUBJECT: Thursday’s training program I finally got everything rearranged for that training program on Thursday. You can’t imagine how difficult it is to try to rearrange the schedules of 15 very busy supervisors to attend anything at the same time. I certainly hope that Lisa’s presentation is going to be worth all this juggling of schedules! MEMO TO: Alice Calmers, Director of Manufacturing FROM: Georgina Ryan, HR Director SUBJECT: Thursday’s Training Program Ms. Calmers, thank you very much for re- arranging schedules for the training program. I realize how difficult it can be to gather 15 busy supervisors! Please be aware, that we may have to cancel the training and reschedule for another day. I’m trying my hardest to make it happen and not cancel; just want to keep you in the loop. Again, you’ve gone above and beyond; thank you for all your hard work. Item 7 MEMO TO: John Armstrong FROM: Ralph Herzberg, Manager of Customer Relations SUBJECT: New training program We have a serious problem in the customer relations department. It is common for a large number of calls to come in all at once. When this happens, the customer relations–contact employee is supposed to take the customer’s phone number and get back to him
I am so sorry that I could not have been on the call this evening. At this moment, I am going though intensive training until 10pm to be an Orientation Leader for this summer. I do hope that you all can understand my predicament.
Occasionally, I receive voicemails from outside consumers that require a return telephone call. I also handle call center telephone duties on the CISCO agent line.
Hi Sam- Overall, I think this weekend went great except for Brooke not showing up to her schedule Sonny's shifts. To my understand, she will most likely not be with us anymore since she is no help to us and can't even show up to training unfortunately. Breaks have been covered all weekend and I made sure all opening and closing procedures were completed at both Sonny's and Mixx as usual. I did talk to Odalis and to make sure she was all set for her schedule for the next two weeks at The Grind and told her to contact me if she had any concerns. Her availability just needs to be updated for weekdays where she is scheduled at 3 p.m. due to school but she will be able to come in at 4 p.m. on weekdays which I told her for these scheduled shifts
We hope that you could understand the situation and we are being available to answer any question regarding this issue, which could help to clarify this unfortunate situation.
We apologize in advance for any inconvenience this may cause, and thank you for your
I was really hoping to see that MAC Royal today...lol. The real reason why I am emailing you is to strongly recommend that you join lead teachers in Guided Reading sessions moving forward. I know that teaching small groups can be super tough (esp. with limited resources)! So, it may help to take advantage of learning opportunities and collaborative spaces in Friday PD.
Our department is constantly hiring due to the high work load. However, adding more adjuster bodies does not necessarily solve the issue of high call volume and voicemail trends. Our position is known as a high stress position, a high turnover department and a low morale area. By introducing the Customer Support Group Line, our customers would immediately reach a representative by phone that would have the skill to respond to their request and concerns. Allowing this group to take a statement would result in reduce claim cycle time, faster liability decisions, repairs being arranged faster, and even checks being issued immediately in most cases. Since we are working with claimants, these results could also lead to additional business or new customers, strictly from a better experience.
I'd like to begin this email by sincerely apologizing for my behavior on last night's email. In the beginning of this semester, I entered in with of a positive mindset ready happy and excited to get new knowledge on becoming a new CTRS within the therapeutic recreation program here at Temple. As the semester progressed I have exceeded in all my classes except for assessment and documentation.
I apologize for the inconvenience and look forward to working with everyone very soon. If anyone has any questions or concerns, please feel free to contact me.
Per our discussion, ABC Technology Company is a California-based technology company with 250 employees. It has the potential to double in size over the coming two years. The company has experienced high turnover, so staffing and retention are top on the list of your concerns. I will explain how my human resources strategic business plan will create growth and opportunity along with financial success for ABC Technology. HR is known and expected to cover the basics of the human resources functions by providing advice to supervisors and managers, answering employee questions, and administering payroll, benefits, and performance review processes. The strategic role of HR requires a global, long-term, and forward thinking focus as HR professionals
I truly hate I didn’t make this workshop. Even though I utilize my calendar at work fatefully. I have to learn to use it at school as well. The funny thing was, “I struggled in the time management portion.” I felt as though I had a good grip on it, but I was wrong. I can truly say that in this short period of time. I have learned a large amount new and interesting things. Understanding that stress can be higher if you don’t plan better. Also managing my E.I is very, very important. Just on Friday, I had to go to the emergency room; because I had been fighting this headache for a few days. I found out I suffer from high blood pressure. So with using the BP medicine, along with managing my E.I. I will be just fine. I have taken the E.I test,
When all your calls are vital to your business, you want to ensure that each one is handled properly. During our initial meeting, we'll talk about exactly how you'd like your calls answered as well as how we'll route them to the proper staff. For instance, you might want all the calls from certain clients to go to your phone while other clients can be routed to other staff members depending on urgency. We'll be able to
Here is my tentative schedule for this week. I am looking forward to seeing everyone on Friday. Please bring or email your schedules so that we can start looking at developing a weekly visit schedule. The observations for the learning walks and planning sessions that I have attended have been great so far this year. It is very exciting to see how quickly everyone has gotten support up and running (little or no time loss).
I hope this message finds you well! I wanted to reach out to you regarding our conversation about presenting the "toolbox training" to the high school para pros. Christina, when we spoke last week, you were not sure if we wanted to work to get something set up in the upcoming weeks, or if we were going to hold off for the moment. I am just checking in to see if you had a chance to think about this, and wondering if the team has made any decisions? There is no pressure at all, we are happy to oblige whenever the time is right for the Mattawan team. If there is anything we can do to help out during this hectic part of the school year, please do not hesitate to let us know!
First off, thanks to all who could attend last Mondays meeting, great turn out for the first one! This email will serve as a summary for the fair amount of people were unable to attend the meeting. I'll try to answer all the questions we answered at the meetings, if I forget any please feel free to reply.