Bell Virtual Solutions Langley, BC
Owner/Principal Operator 2017 – Present
Bell Virtual Solutions is a full service administrative and project management firm specializing in supporting small businesses and busy professionals by providing affordable services to assist in managing daily business operations. Services include: general administrative support; HR support; writing and desktop publishing; social media management; customer maintenance; and meeting and event coordination.
Website: www.bellvirtualsolutions.com
Insurance Corporation of British Columbia (ICBC) Surrey, BC
Executive Administrative Assistant - Confidential 2009 – 2017
Provided administrative coordination and support for Insurance executives, including:
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• Provided administrative support, including the preparation of correspondence, reports, and other documentation; liaising with internal and external business partners; coordinating, completing and managing initiatives; developing and distributing presentation materials; and managing corporate records and reporting
• Provided administrative support and leadership in a years-long HR recruitment initiative, including: managing all correspondence, documentation and reporting, partnering with cross-divisional recruitment team; scheduling recruitment events, meetings and interviews; led meetings to provide updates and training; completing new hire processing procedures; scheduling training and coordinating office placement; and developing and communicating recruitment reporting for executives and cross-divisional partners
• Served as the recording secretary for executive & divisional meetings providing related administrative support, including: recording, managing and distributing meeting minutes; and managing and distributing documents and presentation materials
• Developed and implemented new processes and procedures to optimize workflow and
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• Managed Human Resource objectives including: recruiting, interviewing, hiring, training, scheduling and coaching employees; communicating job expectations and enforcing policies and procedures; planning, monitoring, appraising and reviewing employee performance; planning and reviewing compensation; and leading team in daily operations for 80+ employees
• Developed and implemented training program and materials; and annual performance review program
• Provided coaching and training for new employees including: modeling behavior in accordance with Waterstone’s guiding principles, maintaining a calm demeanor in a demanding working environment, effectively communicating information (written and orally), coordinating and leading team meetings and presentations, developing and implementing sales incentive programs, developing positive relationships with team members and providing performance feedback for employees and General Manager
• Maintained operations by ensuring team compliance with operational policies and procedures including: standard operating procedures; customer service standard; health, safety, security, sanitation and cash management policies and
I have had numerous managers throughout the years at DFD, some took an active role in co-ordinating/controlling work, some delegated the role to others such as team experts/seniors.
• Prepare itineraries for meetings and schedule and coordinate meetings, appointments and travel arrangements for office executives
What, would you say, are your main roles as the (Chief Administrator or council member)?
project, secure resources for the team, and serve as a liaison to senior management. Beaumont
As I worked Kayla Randolph the Division Operation Manger for Lone Star College North Harris I was called to organize many professional meeting and events. I was in charge of all coordination between fellow employees or different departments. I had to gather all information and send it out either by email, in person or by phone calls. I was responsible for the delivery and end results. I gave meeting on future budget endeavors and the restructuring of the company in parts and as a whole. I emailed many people to get there respond on the information given at the meeting.
Assisted with other duties, including those regarding reception, administration, banking and mail clearing as required.
This position plays a key role in the organization coordinating and overall supervision of activities
Administers, facilitates and maintain the training program, direct a junior consulting group and manage an internal suite of management and training tools.
• Support discipline, recommend and administer proper action according to policy and processes. Connect and administer personnel operations in accordance with design and objectives.
Applies professional communication skills and performs routine office administration tasks as an assistant to the area’s management team
* Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Arranging internal and external meetings on behalf of the Senior Management including collation and distribution of appropriate documentation. Arranging board meetings in various locations for the Senior Managers which I produce meeting packs, distribute and attend to minute as required.
* Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
Human Resource Management (HRM) has evolved from many terms and functions in the last century such as finance, accounting, marketing; the personnel were responsible for hiring and firing, compensation, payroll, and benefits. HRM was known to handle routine employment obligations. Previously, the administrative human resource focused primary on clerical administration aspect of a business such as processing information, recordkeeping which included essential legal paperwork and policy implementation. (Mathis, Jackson, and Valentine, 2014, p. 15). Human resource administered performance appraisal of employees’ past performance to determine pay and promotion. Other functions of human resource were to persuade employees of the organization’s interest as well as to persuade management of employees’ interest and obligations.
Human Resource Management function is to provide a positive impact on the success of an organization strategic business plan. Human Resource Management plays an essential role in an organization’s human asset known as its workforce. Though effective analysis and review this management system ensures the workforce implements the organization 's vision, mission and goals. The Human Resource Management supplies support for all functional areas accounting and finance, production, inventory, sales, and marketing to assure objectives are met. Input from each area manager and key personnel will help the Human Resource personnel determine a needs analysis and job description so not to overlap when setting up