Case 3: Controls at the Bellagio Casino Resort
Bas Bode s0177784 Group A9
Odmar Hannink s0169536 Datum 23 September 2011
Niels Wifbold s0171719
The Bellagio Casino Resort (BCR) is one of the 23 properties of MGM MIRAGE and widely recognized as one of the premier casino resorts in the world. Beside entertainments options like an expansive pool and a world-class spa there is a large casino area which contains 2,409 coin-operated gaming devices and 143 game tables. Just as in most companies in this industry the casino area is leaded as a separated profit centre (Merchant, Van der Stede, 2007, P.153-155) In this case we’ll discuss the control systems used in the BCR.
1. Prepare a list of all controls applied to the table
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They indoctrinate their employees to handle always in favour of this vision. |
2. Characterize the way each of the main job positions in the case (blackjack dealer, pit boss, vice president of table games) is being controlled as ‘tight’ or ‘loose’
‘Management control systems (MCS) can be described in terms of tightness or looseness. The tighter a MCS is, the higher the degree of certainty that employees act as the organization wishes.’ ‘The achievement of tight results control depends on characteristics of the definitions of the desired result areas, the performance measures, and the reinforcements or incentives provided’ (Merchant, Van der Stede, 2007, P.118)
Blackjack dealer
The blackjack dealer has several tasks. He’s responsible for taking the losing wager and paying the winning wager, dealing the cards but also for giving the customer a premier experience by acting gentle and smooth. Mostly because of the dealers deal with a lot of money BSC wants to control them tightly in order to prevent them form stealing. Because of the fact that the drop box (the box where the dealers put the money and coins in) is only cleared once a day there isn’t a daily, tight individual result control on this (because in a day, more than one dealer uses the same drop box). Secondly they the
3. Are any of the control systems in place at the Bellagio suitable for firms in other industries?
Ahrens and Chapman go on to introduce their article by giving a background knowledge of modern perceptions of management control systems through their mention of related literature. Some key points discuss pertain to the author’s
Overall Strength: in general, the article provides structure to a concept that is very intangible by: (a) describing the nature and the functions of control; (b) segregating the MCS into categories: core control system, organizational structure, and organizational culture; (c) illustrating how to apply the control model (satisfied my approach) (d) provides a basis for designing and evaluating the system. The manner, in which the model is presented, with its use of figures, further emphasizes the structure of the model. See below on further emphasis on parts (a) -(c).
A concept we learned about in Business Leadership that relates to the main point in this book is control systems. We looked at the importance of control in management and learned about various different systems. In this book, systems are shown to greatly help customer service. Systems are predetermined ways to get a specific result and still ensure consistency. Andrew, the plant manager said “Systems give you a floor, not a ceiling”. Thus, a system is the sort of thing you build on, a starting point. An external control measure, for example, involves
internal control and the ways in which cash is controlled in the casino. The two major purposes
Synopsis of the Situation The Bellagio was one of 23 properties of MGM MIRAGE, one of the world's leading hotel and gaming companies. Located in the heart of Las Vegas, The Bellagio was widely recognized as one of the premiere casino resorts in the world. Richly decorated, the resort featured a conservancy filled with unique botanical displays, and eight-acre lake featuring over 1,000 fountains that performed a choreographed ballet of water, music, and lights, top-notch amenities and entertainment options, and 200,000 square feet of convention space. In the casino operations area, the Bellagio operated 2,409 coin-operated gaming devices (slot machines), and 143 game tables. Approximately 1,000 people were employed in casino operations. As
Individual reflection #2: Controls at the Bellagio Casino Resort What controls do they have and why? MGM MIRAGE maintained stringent controls on the recording of all receipts and disbursements. In the (Bellagio) casino, these controls included: - Locked cash boxes on the casino floor; - Daily cash and coin counts performed by employees who were independent of casino operations; - Constant observation and supervision of the gaming area; - Observation and recording of gaming and other areas by closed-circuit television; - Timely analysis of deviations from expected performance; - Constant computer monitoring of slot machines. These controls help to ensure that cash operations are going well. The company’s businesses were also subject to
4. Differentiation is under loose results control. Managers are given freedom for decision-making at their department, they can decide on design of the products, marketing methods, raw materials, etc. as long as they provide high quality environmental friendly products and quality customer services. However, they have the 3-5% growth limitations that prevent them from behaving “too well”. They are rewarded for the same percentage as employees if the company makes profits.
Description: Whether the US government is trying to narrow down the poker industry area again? What does this measure mean? Read the answers.
As the world changes so do the arenas of online gambling and the innovations that go along with them. Since first appearing on the World Wide Web back in the late 1990s, online casinos have entered a constant state of evolution. 3D gaming and HD gaming have become the norm, with casino adventure games being the latest innovation to take the online world by storm. With all this innovation coming out you would be remiss to think that traditional table games are becoming a thing of the past, but believe me that certainly isn’t the case. Through the live casino format the likes of blackjack, poker, and roulette have been given a facelift worthy of the new generation of online gambling. Live casino games feature live dealers in a real time environment, bringing the thrill of land-based casinos into the homes of player’s around the world. Given that live casinos are still a relatively new innovation there are many questions that still remain unanswered, but never fear because here in this article I’ve got you covered.
The purpose of this paper is to analyze a case study related to issue of control and how organizations can utilize different approaches of control in order to improve quality and performance in all arenas, domestic and global. The focus of this case revolves around Lincoln Electric, an Ohio based company that has set the bar for how to develop and implement a successful management system. This paper will use the Lincoln Electric case analysis to present recommendations on how managers can use control methods to enhance employee performance, increase employee participation and empowerment, and improve organizational quality in
The basic system of just about every casino is that of the tables (including Roulette, Blackjack and Craps) filling the center of the room with computerized
Tight or rigid control systems may be detrimental to performance if the technology requires fast responses or new innovative solutions. In contrast a control system that is loose and open to encourage innovation and communication may work against the organisation if the use of technology requires standard responses and is used in a rigid fashion. The way that technology is used must be considered when regarding the management control system within the organisation.
A good control system provides timely information to the manager which is very much useful for taking various decisions. Control simplifies supervision by pointing out the significant deviations from the standards of performance. It keeps the subordinates under check and brings discipline among them.
The scheme in the gambling industry is the same everywhere. The main goal is to