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Ben Massell Dental Clinic

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DESCRIPTION: The first semester of internship, I realized Ben Massell Dental Clinic (BMDC) provide serve to a lot of people. BMDC deliver services to people of many different races, gender, belief, and customs. A high percentage of clients that BMDC serve are African American and Caucasian. There are few Native Americans, Pacific Islanders, and Hispanics. Along with cultures, there are different languages. Unfortunately, at the clinic, there is only one language that staff members know, which is English. In the waiting area, there are magazines for clients to read that is in English and only English. There have been a few moments, where BMDC have encountered a client who does not speak English. Lucky, the clients, would come in with a family member or friend that can translate for them. There are times when members of the clinic try to contact the client, who does not speak English, and no one is around to translate for them. The client and the worker have a difficult time understanding each other because of the language barrier. Eventually, leaving the customer to become frustrated and having to find out information later or not at all. REACTION: …show more content…

If the clinic serves some people who do not speak English, there is a chance then do not know how to read it either. I was shocked to find out the clinic did not have a translator on staff. Especially, when a moderate percentage of the clientele do not speak English. Jewish Family & Career Services (JF&CS) is the parent organization to BMDC, which is a well-known organization. JF&CS have translators, which I assumed the clinic would have at least one onsite of the clinic. If not on site, there should be a number that we can call to get a translator from Dunwoody on the

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