Benefits Of Outsourcing For Skilled Expertise

816 Words Jun 6th, 2016 4 Pages
Benefits of Outsourcing
• Get access to skilled expertise: this allows for the ability to create a team and specify their training to specifically handle all technical support issues with the different computer systems and software’s provided by ABC Company Computer and Software Sales, LLC.
• Focus on core activities: the ABC Company Computer and Software Sales, LLC. staff needs to focus on selling the products and customer service. The ability to focus on the sales end and outsource the technical support portion allows the team to sell, sell, sell!
• Better Risk Management: before, a lot was being left unaccomplished and as a result the stressed out staff were missing maintenance issues which resulted in time consumption and a decrease in customer satisfaction. Being able to focus on a certain business process allows the team to better handle paperwork, expenses, and sales tracking for the upcoming tax year.
• Increasing in-house efficiency: more concentration on business operations and less concern on just ‘getting through the day’.
• Run your business even after hours: flexibility of the call center can be open even after or before the shop was to open.
• Staffing Flexibility: less time spent on technical support and more on sales. Employees can also take vacation and focus on business sales and operations.
• Improve service and delight the customer: Customers now understand there is a hotline that they can utilize for any follow up, if unable to do so, they can schedule…
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