Best Customer Service Skills Test

In addition, training should also be tailored to specific positions in the company and employees roles. Management may need additional training to help deal with employee issues, while someone in purchasing may need more training on gifting policies and someone in finance needs to understand the company’s position on fraud.

of the goals and objectives the organisation is trying to achieve in relation to customer

Training and Development is imperative to the organization’s progress. Training helps addressing employee weaknesses and builds a reliable and skilled workforce. This will improve the employees’ performance and boost their self confidence, and innovation. By acquiring the needed knowledge and skills, employees can perform more efficiently and increase the overall productivity of the organization.

Give contests to the workers between each other and give points to the workers for whatever good things they have done and also must deduct points when they do not do well suppose for example when a worker keep absenting themselves must deduct points for every absence so the staffs will turn up every day and they will be motivated to turn up for work for everyday and put in such a way that that the staff who earns the most points will get rewarded with the most bonus and that will motivate the staffs to do good

* Talk to employees 1 on 1 get to know them see what they feel can be improved, get their input and

Identify developmental needs of each employee will help provide opportunities for training and encourage good performance it also strengthens job-rated skills, and will help employees to keep up with changes in the workplace. When managers start focusing on developing their employees performance employees are able to adapt to different kinds of situations. This will help ensure the survival, well-being, and goal achievement of both the employee and the organization.

Meeting with staff, providing the opportunity to discuss concerns, ascertain motivation and build relationships between management and workers. Collect and analyse performance figures and observe trends, (for example absence levels, retention, production or customer service). Use staff satisfaction surveys to determine the mood of employees. Promptly analyse responses to identify areas requiring action.

Looking at today’s economy people is willing to work any job with good pay and benefits. In today’s society there are employees who expect to get paid for less work. There are employers who will pay less for more work. I think that ever employee needs to be evaluated honestly on his or her work performance. I would also have employee meetings to collect important feedback. In order to receive honest feedback, I will allow the employees to submit their opinions anonymously.

The second recommendation is to host an improvement day event. Improvement day celebrates project teams for implementing innovative solutions to make a measurable impact on the organization. The event will allow employees to join

Write up the survey/questionnaire, or even questions an employee may want to ask the customers face to face or over the phone

Key performance indicators help retailers understand how the department is performing. Retailers can measure this by its sales, profit, number of transactions and staff absence. Retailers also use key performance indicators for mystery shopping scores and customer feedbacks and surveys. Retailers use a number of mystery shoppers which is an indicator that retailers can use to measure customer service and the success of customer service strategy. Mystery shopping can be used in addition to or alongside exiting customer satisfaction surveys allowing retailers to ask the questions which can’t be answered using this method.

This task is all about motivating the team to perform in the workplace. You should consider:

Information and Education-desire to educate the employees more about the aspect of the business and understand the management practices.

Weaknesses are that the trainee needs to be very proficient and quick at learning these skills. If the information is not processed exactly or understood in a different way, it can cost the company both time and

incorporate performance improvement, development of teams and individuals, and behaviour management to ensure productive working relationships