Best Listening Skills

I really appreciate your concern of the safety for the employees that you are responsible for. A lot of times individuals are so task focused and they are concerned with wanting to get things done, that they will sometimes jeopardize safety. Many employees that have repetitious assignments that they complete everyday, are so comfortable with the process that, they have to be reminded of the dangers associated with the job. I can also tell that you have passion for managing people, by you responding that you listen and take the advice to heart. Trust me it is very important when you take the time to consult with the person who is the lowest on the organizational chart. Sometimes just listening to a person, increases their sense of value and

Hi Alva, I found some similar awkward moments as well. When talking to people that I am familiar with, they tend to have expectations with respect to how much I talk and how much I listen. A sharp change in my communication style did cause a lot of surprises, and these surprises interrupted our presumed communication pace. Since I could be quite talkative as well, when I started doing more listening and less talking, family and friends were not used to it. I think it might be a good idea to practice these listening tips with strangers or people who we are less familiar with.

After analyzing my results for the Student Listening Inventory the interpretation of my score showed that I perceive myself to be a good listener in the classroom, but I can still improve my listening skills. I agree with the results from this inventory and found it very insightful when identifying my strengths and weaknesses.

When I go over the list of the roadblocks, there isn't a single one I am not guilty of doing. For the most part, I have good intentions and don't mean to block conversation. After reading, I understand how doing these not only stop the conversation but also are self-serving and not client centered( Miller and Rollnick, 2013). Most of the time, I am guilty of doing these because I am curious about something or uncomfortable with something like feelings or conversations that seem to go nowhere to me. I am a little confused why agreeing, approving or praising is on the list as affirming is a core skill according to Miller and Rollnick (2013).

In irritated customer circumstances, and in interpersonal struggles in general, the first reaction is to go into defense mode. The best approach when encountering angry customers or annoying people is one of empathy and the realization is that you might do the same in their shoes. Cockerell stated in this

During the encounter with the angry customer the first thing I would do is to always try to place myself on the same level with the customer so they know that I am listening to what they have to say. During this, it would normally help to calm them down but if it didn't I would try my best to explain why the situation is like this and assure them that it will be fixed soon. After this, I would try my best to fix any thing that they were having a problem with and if I was not able to help them then I would get a manager to help with the problem. The most important part is following up so the customer feels like their problem won't happen again.

6. Should you use politeness online or does it not matter because you are anonymous?

Communication is discussed in every aspect of course material for this class. Even the differing topics highlight the theory of active listening, which means to strength interpersonal relationships through communication. Fisher and Ury’s book centered on developing principled negotiation skills that would produce win-win situations. (Fisher & Ury, 2011). While a crisis is not always a negotiation situation, they share a similar theory on the use of active listening. It allows managers to build upon feelings of trust, openness, and support that is directly related to positive relationships. Utilizing probing responses during discussions allow for the gaining of knowledge relating to potential problems within an area. Communication skills are needed for a manger’s success because using correctly it can influence the emotions of others. Unknown situations require focusing on the problem at hand while ensure both employees and outside figures that the organization will survive.

Based on the qualities from above; two of the qualities I can use as a new RN are excellent communication skills and active listening. The impact these qualities will have on my practice as a new RN will have a positive influence. Active listening allows us to better understand what the patients’ needs are, concerns and builds rapport. When you build rapport with a patient you learn more about the patient needs and how you will provide better care for them. Active listening is essential with your team-members; it also shows respect and to clarify expectations. Communication skills are need so that collaboration can occur; goals are known and accomplished. The IOM competencies that apply are patient-centered care (active listening) and working

This course has taught me that one shouldn’t expect one approach to work on every client. In addition, I learned that having patience is very important, and responding to clients is second to listening. My field experience has also helped me reflect on myself, because I thought starting a conversation with a client would be easy, but it has been challenging. There aren’t a lot of things I could find as a good conversation starter, I have been doing better than my first day but it is something I will continue to work on. Since the beginning of this course and fieldwork, I haven’t changed a lot, I still carry the same values. One thing that has changed, are my listening skills; in this class and in my fieldwork, I learned that instead of responding,

I demonstrated listening skills at the 1:35, 2:00, and the 3:25 minute marks. However, there are many more examples throughout this process recording where I demonstrated listening skills. Listening is such an important skill because it allows the practitioner to convey and understand what the client is saying (Chang at el., 2013). While I was listening, I also showed curiosity in Kelsey’s story. For instance, Kelsey mentioned that she is visiting her brothers at the 1:39 minute mark. After she explained that she was seeing her brothers, I asked her at the 1:49 minute mark how old her brothers were. Additionally, I asked this question so Kelsey would be more at ease to tell me where her brothers were. I thought I did a great job utilizing listening

Most of my co-workers demonstrate good listening habits. One particularly conscientious co-worker exhibited excellent listening skills. She was my source for a detailed report. Upon entering her office, she gave me her full attention. She made good eye contact and listened attentively to the criteria for the report. She paraphrased my request, and asked for clarification on a few details. The resulting report was exactly what I asked for.

The ability to listen well is an important tool for understanding others. Sadly, very few people know how to listen well. In fact, most people can think of only one or two good listeners in their lives. Listening is not simply agreeing - it is much more. Good listeners are able to better understand and respond to others, complete assignments accurately, settle disagreements before they escalate, and establish rapport with difficult people.

I learned many different skills by participating in this activity. I raised my confidence level and became more comfortable in providing recommendations to the patients. I am confident that I will be able to talk to the patients, review their medication list, inquire about their allergy information and based on all that information I can easily provide recommendation and counseling to the patients to fill in there gap of knowledge. I have also improved my active listening skill through this activity. Being a health care professional it is very important to actively listen to the patients to identify their problems and concerns. For example, if you are not an active listener and you do not identify the problems that the patient mentioned (when

On April 18, 2016, I interviewed my Principal at my school in the conference room next to her office.