Best Practices of Presales in IT Industry

8980 WordsJul 17, 201336 Pages
Chapter 1: Introduction Chapter 1: Introduction 1.1 Purpose of the Study The purpose of this research study is to gain an understanding of functioning of presales in IT Industry. The research was conducted for the company Xavient Information Systems Pvt Ltd. The researcher observed some problems in the existing practices of presales in the company and to help the company improve its existing presales process, the study was done by comparing the best practices of presales of different IT companies. Also Since the industry does not have any set guidelines for best practices to be followed for presales. The research aims to take out the best practices which can be generalized and can help every IT company to improve its presales…show more content…
The company came in news again when it opened software development center in Sri Lanka and eventually entering into the local market of Sri Lanka and exploiting the new business opportunities in the country. Key facts: * Turnover: $ 3 billion (approx.) * Employees: 2000+ * Website: www.xavient.com * A leading IT services company with state of the art global delivery centers. * Proven expertise in transitioning of complex IT projects to high performance outsourced delivery models. * A customer base consisting of large Fortune 500 companies in Telecommunications, Supply Chain, Manufacturing and Media sector. * Strong engagements with clients including Dish Network, T-Mobile, Home Depot, Charter, Tyco, Comcast, Jabil and Cable Vision. * Centers of Excellence for software development and application integration, QA & testing, 24/7 IT support, Infrastructure Services and Engineering Services. * Proven expertise with blended onsite/offsite global delivery model that delivers significant efficiencies. * Governance-framework for statutory compliances & audit as per international standards * Process-CMMI level 4 compliant service delivery model; PCI/ISO 27001 compliant for data security. Key People: * Chairman & CEO : Rajiv Tandon * President & COO : Saif Ahmad * Vice President: Syed Wasim

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