Bestvalue Case Study

The customer service personnel should be in a position to acknowledge their clients and pay attention well to whatever they say and put into practice active listening. They should also give a chance to the customers to respond to the services the company offers perhaps through the enterprise’s website. For any company to prosper, good customer relation is paramount in building a loyal

* Ensure that the well being of the customer is your first priority i.e. a doctor is called, they attend and help the customer

Customers want the business to produce quality products at reasonable price. You have different types of customers. There are different types of customers there are loyal ones, young ones, elderly, family or one-time customers.

Improve the customer service and make sure the customers give no complaints and make sure they are satisfied with all the services provided by the company and keep close contact with the customers and be very friendly with them and keep them happy. Give the regular customers’ high discount and encourage them to come more often. This is our main goal for us to achieve because we want to make sure the customers are satisfied with our services.

Goals in the company are to find the right product for the customer’s particular needs and build a relationship with the customers

Treat our customers with sincerity, kindness, and respect, and think of new ways to impress, delight, and surprise them.

Identify any considerations you will need to employ to build and maintain the brand and customer loyalty.

Customer service must satisfy the needs of the customers to ensure a service companies’ quality is maintained.

Understanding and listening attentively to the customer is important to the success of a business.

show our customers the care of our business but promote our business in a positive way.

In order for a business to have a longevity and success, the customer should be its top priority. The customer is the best source of marketing as it pertains to getting the companies name out to the rest of the world. I t is more believable to buy a product that someone you know has purchased versus seeing an ad on TV. BestValue Computers has a grand opportunity to invest in not only more revenue but a larger consumer base. The fact that Mr. Wells pride himself and his company off of integrity and good service will continue to keep his business around for a long time. One way that the BestValue staff can make sure that the customer is satisfied each time they encounter a staff member can be by using customer survey cards. The customer can

6.1 How does your retailer currently manage customer expectations? Describe in details at least 2 examples of messages it focuses on and their delivery

As I first stated, as my customer, I must do what I can for this business. Customers are always said ‘to be right’, I do not always agree with this, however as their consultant, I must do what I can to keep them happy. In doing so, I must stick to my plan. I must also meet all deadlines and deliver a product that they will satisfied with. I do want them to be a repeat customer and get the word out there that I do good work. I would also implement a good follow up schedule and honor all promises and guarantees that have been set forth in the contract.

The main and very important thing is to: remember to treat our clients the way we want to be treated.

When customers seek for a specific product or service, they obviously want the company to be responsible and well organized. A customer wants to be able to trust the company in which the company delivers everything correctly and the way the costumer wants. When all the customer wants and needs are met, the customer will be to determine which company fits best.