Beyond All Limitations Case Study

This office conducted an investigation of your allegations by reviewing the associated child welfare case file which includes histories of visits, legal documents and correspondence. Robert Byczkowski, Child Welfare Program Manager was also contacted for information and clarification. Additionally, the Citizens Review Board (CRB) which met on April 8, 2015 as well as safety plan documents and Letter of Expectation documents were reviewed.

In the “High Stakes and Frightening Lapses” case study, the report indicates various problems that face individuals with careers in the social services cluster. There was evidence of high case loads with low pay, lack of attention to families that needed it the most (the Ventura family), absence of leadership from administration, broken promises, bureaucratic issues, etc., which can all lead to unsuccessful relationships between clients and social workers as well as distrust within the helping process. The actions pursued by both DSS and La Alianza Hispana (LAH) resulted in the horrifying situation of several children that could have ultimately been prevented by the professionals.

CCIB received SOC 341 reporting that during a meeting with the resident, James Brown (DOB: 09/18/84), social worker from Solano Adult Day Healthcare Center, the resident stated that staff Marco has hit him on multiple occasions. The resident kept repeating that he did not want to return to the facility. RP consulted with resident's previous social worker who affirmed that the resident has a history of making allegations that are not true due. Resident also has a history of Schizophrenia/Delusions. Facility staff stated that the resident has a history of making allegations whenever he is assigned a new social

On 9/15/2016, CM met with the client for Bi-Weekly ILP Review. Client was dressed appropriately for the weather. She was well groomed. As usual client in the meeting was loquacious, and loud. Client continues to be hostile towards this worker. Client continues to repeat to this worker as quote: "I am not mad with you, and this has nothing to do with you. It's all about DHS and your supervisor." Client was hostile due to an Authorization of Release Form client signed for staff to contact her therapist Dr. Iris Yankelevich for a copy of the client psychosocial and psychiatrist evaluations. Client continues to report that she didn’t signed the Authorization of Release Form because the form stated that the form is for HRA 2010e and she doesn’t know how many time she need to repeat herself that she doesn’t meet the ‘CRITERAI FOR SRO”. CM tries to explain to the client that staff is requesting a copy of her psychosocial and psychiatrist evaluation, but then client continue to talk over CM and threat to contact the Coalition and DHS. Client continues to set in her way and refuses to work with staff to meet her unmet needs. CM observed that the client walk with a book bags and a small shopping cart. Client reported she walk with all her documents and letters from Adult Protective Services & Social Security Administration stating that she is capable of living independently.

This officer has had contact via face to face and phone with the mother, Ms. Evelyn Edwards. Discussions have taken place with her regarding Marquel’s Comprehensive Re-Entry Case Plan. She has participated in a video conference with Marquel since his commitment. She is aware of his placement in the Virginia Beach CPP Program. She has not visited him at the facility, but she has had contact with him via phone. She is currently unemployed. Upon Marquel’s release from DJJ, the anticipated parole plan (CRCP) will be for him to return to her home with intensive supportive services via 294 funding. Additionally, in the event this placement is no longer available, an alternative placement will be sought via 294 funding for a group home placement or

CCIB received a Corrective Plan of Action (CAP) detailing the visit to the home on 10/18/17 by Service Coordinator, Sally Cano. Ms. Cano arrived at the home, but no one was there. Ms. Cano proceeded to check Delta Home 3 (located next door) and found 2 of Delta Home Care IV residents along with residents from Delta Home Care 3 at the home. As Ms. Cano was leaving, she observed a bus arrive at the Delta Home Care 2. The bus driver reported that there was no staff at the home and that the residents were waiting outside. It was observed the Delta Home Care 2, 3, and IV to be lacking staff. On 10/19/17, RP and Quality Assurance specialist (QAS) Jesus Ozeda went to the facility to observe the staff to resident ratios and to collect the staff schedules

Harris conveyed that a Placement Preservation Conference was not held to date, but a conference was scheduled on July 31st, 2015 to address concerns prior to the incident with the children occurring. Ms. Harris conveyed that Ms. Gustard’s advocate, Mamie Greene, asked for the meeting to address ongoing relationship issues between Ms. Gustard and agency representatives. Ms. Harris expressed that the July 31st, 2015 conference did not occur.

On 6/4/16 Client Ryan Bowman #205 was involved in a verbal disputes with resident Anna Jones # 203, he stated that his neighbor, called the police against him for no logical reason, he stated that Ms. Jones was banging on the wall from inside her unit and Mr. Bowman told to stop making noise because her son was sleeping, however Ms. Jones do not stop the noise and them call the police. Mr. Bowman also mentioned that both residents meet at PATH during the intake while were waiting for placement and that Ms. Jones was very friendly at first , going into Mr. Bowman unit offer him to cook for him and because he does wanted Ms. Jones approach he believe that now she acting

On 02/26/2016 client Gregory Spencer came to the SSO for a House Meeting with HS De La Torre. The purpose of the meeting was to develp a Housing Plan and explore other possible housing opportunities.

Neal’s mother and ESA Social Service Representative, Novella White failed to adhere to ESA policy and procedures when handling applications for processing of a family member. According to the report, on Saturday, December 5, 2016, Ms. White allegedly slid Mr. Neal’s recertification application, dated December 4, 2015, onto Social Service Representative, Deborah Bush desk while she had been preparing several other cases for processing. Upon receipt of the application, Ms. Bush placed the case in a basket in Ms. Burt’s office for review. On December 7, 2015, Ms. Bush informed Ms. Burt that she did not want to process the case because she has a personal relationship with Mr. Neal and aware that ESA policy and procedure prohibits employees from handling cases of customers who they personally know. Ms. Bush continued to state that the application appeared to be Ms. White’s

Health Care Integrator (HCI) met with Alana at her case address to assess and coordinates B2H services for her immediate needs. Alana has been diagnosis with Post Traumatic Stress Disorder and Attention Deficit Hyperactivity Disorder. Currently, Alana receives Skill Building (SB) and Special Needs Community Advocacy (SNCAS). HCI inquired how is it going with assigned Waiver Service Provider (WSP), Jessica Reyes. HCI inquired about Alana’s current living situation. HCI inquired about how she is doing in school. HCI provided Alana’s with several pullups for her son. HCI inquired about how she is doing at work. HCI informed Alana to make a list of task she wants to accomplish for this week. HCI inquired if Alana had any issues that she wanted

On September 20, 2016 at 1:30 PM, I attended a case review meeting at the Marjaree Mason Center. The people in attendance were the Associate Director, Director of Legal Services, Emergency Services Manager, Case Managers, and Client Services Advocates. The Director of Legal Services discussed the legal issues involving the residences. The Emergency Services Manager, Case Managers and Client Services Advocates provided input on the clients at the Safe House and came up with suggestions and issues.

He continues to maintain positive working relationships with her team members, co-workers, supervisors, clients, and other departments in the building, and outside community agencies. He has worked hard to develop positive relationships with hospital social workers. Case # 231-00049 was a difficult case as the hospital could not find placement for the Reported Adult due to his severe unstable history of mental illness. The hospital social worker wanted Ryan to call nursing homes/facilities along highway 70 W towards Kansas City to find placement for the RA. She also wanted Ryan to find facilities out of state for the RA. Ryan continued to stay professional. He continued to reiterate to the social worker that it was her responsibility to find placement for the RA as he was in the protective custody of the hospital. Ryan continued to follow up with the hospital social worker every couple of weeks to see if placement has been found. Eventually the RA moved with relatives in Florissant. Ryan does willingly accept overflow hotlines from other teams when short staffed. He also make telephone calls to priority #1 clients to check on them to see if they need anything, or if they have supports in place to assist them after there has been power outages in the area, or inclement weather may be preventing them from going outside. Ryan accepted the assignment of having new staff shadowing him when conducting his field visits. He responds to walk-ins at the front desk when none of the supervisors are available, or the SOSA is not at her desk. On 6/ I/16 APCS/Winters received a call from one of the assessor supervisors that the reporter in case #16-158-00234 reported that he had not been contacted by anyone from the state. I made a follow up call, and the reporter stated he had not been contacted, but the RE later stated that he had spoken with Ryan when he came out to the reporter’s barbershop to find

Since then, Michael assisted a homeless Veteran as his employment case worker and acted outside his scope of duty by sending emails, calling and requesting property inspection for his Veteran client by contacting Property manager in regards to property inspection for the Veterans, then email to all parties involved, unintentionally caused disturbance and distrust between Veteran and Partner Agencies such as; HUD-VASH case worker, Bernadette Blanton, and Tampa Crossroads case worker, Andrea

Mr. Gotcher recently moved to another Ambitions home due to community concerns. This elevated Mr. Gotcher’s stress and anxiety because he feared being homeless despite being told that DDA was working to find him another home. It should be noted that Mr. Gotcher at no fault for this move. It was reported that a housemate disclosed to a new neighbor that the clients living at the home were Community Protection clients.