CASE STUDY 1 : BIRMINGHAM INTERNATIONAL AIRPORT
1) Identify some of the micro operations to be found at the airport. For each one : a) identify the transforming and transformed resources b) state which is the predominant transformed resource c) describe the output of each micro operation and say who you think its customers are MicroOperation | Transformed Process | Transforming Process | Output | Customer | Output | Baggage Handling | Bag | Baggage Handler | Reach Destination | Passenger | Passenger Happy | Ticketing | Ticket | Ticketing Clerk | Correct Ticket Information | Passenger | Passenger Satisfaction | Fuel Loading | Fuel | Fuel Handler | Full the Plane Tank With Fuel | Airlines Staff | Safety Journey |
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On paper we can wrote everything to have a better look but in real life sometime what we plan is totally out of our control. Beyond our control and limit. For example, we plan to have about 20 flights per day but sometimes we cannot achieve the target because of the delay problems. Flight delay due to weather conditions is out of human control. Dealing with passengers also one of the problems that must be face by the operations director. It is because, to explain something to the passengers is very hard and need a lot of patience when dealing with this problems. We need to ensure the satisfaction of the customer being fulfilled.
3. What do you think Richard Heard actually does each day (how does he spend his time)? In my opinion, I think that most of the time Richard Heard spend by dealing with customer. Different customers have different version. Richard Heard must know on how to tackle his customers and also must give their customers full satisfaction. Richard Heard must deliver the best among the best of their services (airlines industry) to the customers. Other than that is, Richard Heard as the operations director must oversee his workers work especially during pick time such as during the school holiday. This is actually one of the ways in avoiding difficulty in traffic. Besides that, in ensuring the successful of the company, Richard Heard must also spend his time in a day to review and also
Effective management communication was implemented at all levels. There would be more participation of the flight crew members. There would be meetings by the Flight Readiness
When we exceed customer expectations, we like to go that extra mile by giving out customers more in-depth information. An example of this would be when a customer asks simply the time of their flight, we like to make sure that our staff will fully inform our customers of their flight time, boarding time, gate number and if there will be any delays.
j.Explain and justify which of these your business may use when marketing their product or service (one of the businesses products/services you have explained within task d).
Despite the fact that the United States victoriously abolished slavery, and roughly 620,000 lives had vanished out of existence from the Civil War in 1865, lives continued to be lost in the effort to fight for equality. Born January 15, 1929 in Atlanta, Georgia, Martin Luther King Jr. was known in his day as a minister, activist, humanitarian, and most familiarly, a great leader in the American Civil Rights Movement. He became one of the most famous individuals for his contributions toward these progressive social movements that took place throughout the 1950’s and 1960’s. One could argue that one of his greatest contributions was writing “Letter From Birmingham Jail” after being arrested and thrown into the jail of Birmingham, Alabama for
19. Which one of the following issues would least likely be addressed during the regular review of product profitability? A. B. C. D. E. Which product managers should be rewarded? Which products are most profitable? Which product are most efficiently produced? Which products should be promoted and advertised most aggressively? Are the products priced properly?
In the case study of Alaska Airlines, Kotter 's means 3-Develop the Change Vision and Strategy, and 4-Communicate for Understanding and Buy in are shown in the activities of the executive team in their acknowledgment and comprehension of the drastic changes and main drivers that were tended to between fall 2007 and mid-year 2010. In any case it is important to backpedal to 2006, when travelers were enraged by misused of their baggage and experienced long wait times to get their bags, there were times where the wait time would be so long that police would be called to calm the upset customers. Without a doubt, understanding into contributing causes could be followed back before 2005, when pilots, unsettled because of pay
“Describe the different roles in a business buying center. Then identify each member of the buying group in a medium-sized company that purchases components and assembles small household appliances?”
Miami International Airport (MIA) is one of the largest airports in the US. This case study gives the information on the airport, its history and some background. A report provides the information on the ownership type of the airport and its owner. I tried to enlist specific issues and certain facts about the operations and financial information.
4.Given the 4 areas of the company, choose some supply chain processes and suggest appropriate performance metrics.
With any company, organization, or corporation the first phase of any management is planning. This phase is very important to any company because many different planning functions and each planning function create a standard for each of its employees to follow. This paper will discuss the planning functions of management while looking at the Boeing Company. While looking at the different planning functions, this paper will also discuss and identify legal, ethical, and social responsibilities that impact Boeing. It will also show some factors that influence Boeings strategic, tactical, operational, and contingency planning. Boeing can be considered the
B. the typical group size is 15 to 20 typical consumers whether online or off-line
D. Identify and briefly describe the three things that companies need to be good at in order to
1.Identify the sources of internal and external data for all three (3) types of customers.
2. Then we need to understand the customers with whom we have been successful and why.