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Birmingham International Airport

Decent Essays

CASE STUDY 1 : BIRMINGHAM INTERNATIONAL AIRPORT
1) Identify some of the micro operations to be found at the airport. For each one : a) identify the transforming and transformed resources b) state which is the predominant transformed resource c) describe the output of each micro operation and say who you think its customers are MicroOperation | Transformed Process | Transforming Process | Output | Customer | Output | Baggage Handling | Bag | Baggage Handler | Reach Destination | Passenger | Passenger Happy | Ticketing | Ticket | Ticketing Clerk | Correct Ticket Information | Passenger | Passenger Satisfaction | Fuel Loading | Fuel | Fuel Handler | Full the Plane Tank With Fuel | Airlines Staff | Safety Journey | …show more content…

On paper we can wrote everything to have a better look but in real life sometime what we plan is totally out of our control. Beyond our control and limit. For example, we plan to have about 20 flights per day but sometimes we cannot achieve the target because of the delay problems. Flight delay due to weather conditions is out of human control. Dealing with passengers also one of the problems that must be face by the operations director. It is because, to explain something to the passengers is very hard and need a lot of patience when dealing with this problems. We need to ensure the satisfaction of the customer being fulfilled.

3. What do you think Richard Heard actually does each day (how does he spend his time)? In my opinion, I think that most of the time Richard Heard spend by dealing with customer. Different customers have different version. Richard Heard must know on how to tackle his customers and also must give their customers full satisfaction. Richard Heard must deliver the best among the best of their services (airlines industry) to the customers. Other than that is, Richard Heard as the operations director must oversee his workers work especially during pick time such as during the school holiday. This is actually one of the ways in avoiding difficulty in traffic. Besides that, in ensuring the successful of the company, Richard Heard must also spend his time in a day to review and also

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