Blue Whirlpool Case

The role of this job is to provide motivation for the sales team to do well and increase the amount of sales that they make. They have to make sure that the sales team is loyal and polite to customers so that customers come more to shop at their store. Also they have to make sure that the experience for customers is good and pleasurable so that they come in to the store more.

to encourage collaboration in order to improve customer satisfaction by meeting customer needs, providing timely delivery, and promoting exemplary customer service

The typical physical therapy assistant uses many types of equipment to provide rehabilitative care to their patients. These procedures include massage, exercise or use of light, heat, and cold. They also train patients on the use of braces, wheelchairs and artificial limbs.

Responsible for cost of delivery and customer satisfaction for local and remote customer support. Strong financial and business acumen.

The roles of an occupational and physical therapist at the centre is to perform initial assessments for new patients. The PT assesses how good their balance, strength, and independence are. Then prepares an exercise plan to increase independence based on the three objectives. The OT assesses if they need special equipment (sock aid, shower chair) to help assist the patient when they are home alone. Also, if they are able to put on their pants and get in and out of the shower safely. Lastly, both therapists follow up with their patients to see how they progress.

With the addition of added services to DCI’s portfolio, it is imperative to add a sales department to assist the service and support department to maximize profits. Training and development implementation for the new sales division for every employee, regardless of the employees department must take place (Mayhew, 2012). This will ensure that every employee can assist customers who wish to purchase DCI’s products. Furthermore, it is necessary for current employees to complete monthly online scenario training and comprehensive training classes. Additionally, each of the new sales department teams will have a sales mentor available to provide guidance and feedback on an ongoing basis.

on broadening their customer base, can leverage this knowledge for the good of the organization.

Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

By obtaining new customers there can be an increase in add-on sales opportunities for both the new customers and existing customers. By creating contracts with the new customers there is a guaranteed timeframe for being able to build a customer relationship.The second sales objective is to build better relationships between existing customers and new customers for UFS. There are many opportunities that have been missed due to not having the proper staff in place to build on customer relationships. An area of focus can be following up on existing customers to gain referrals for new customers. Finally, Mr. Shurtman has described that there are many customers that have to wait out contracts to expire before they can change maintenance providers. The new sales representatives need to be able to continue a relationship throughout the waiting period so that the customer feels connected to UFS. These sale objectives will help improve customer orientation and their experience with UFS and greatly improve sales representatives performance (Jaramillo & Grisaffe,

To provide our customers with the best possible customer service at all times and to maintain the quality of our products.

Use exercises, stretching maneuvers, hands-on therapy, and equipment to ease patients’ pain, help them increase their mobility, prevent further pain or injury, and facilitate health and wellness

As an employee, you are an integral part of our company and your contribution cannot be overstated. Our goal is to provide timely, efficient, and effective service for our clients. In delivering what our clients want and need, we can generate greater customer satisfaction and create opportunities for continued business.

Escorted patients to examination rooms and prepped them for clinical observation. Performed peripheral vision tests on patients through the use of office equipment. Served as the initial point of contact for patients, fielded and routed telephone calls, and responded to various patient inquiries. Collected accurate demographic and financial information. Prepared various documents and secured patient’s signatures to guarantee compliance with regulatory agency requirements.

Sales: This function is responsible for connecting the customers with the problems that can be solved by the businesses (Dougsguides, n.d.).

The job objective is to promptly respond to all customer inquiries, and to perform duties with tact and professionalism, manage all aspects of contract review, order processing, manage customer accounts, generate sales, participate