Boomer's Country Kitchen

So what is the most important thing in a restaurant? You’d think it would be food. In a talk given by Thomas Keller, a restaurant owner, about what excellent food does to a restaurant, Mr. Keller talks a lot about the quality of food, and a customers experience. The experience that one has in a restaurant is something that should be completely about the consumer. If the consumer does not have a good experience at a restaurant, there is a good chance that he or she will not come back. The quality of the food at a restaurant can depend a lot on the quality of ingredients. It’s important to always have the

The moderate growth rate of the restaurant industry results in many competitive rivalries and the nature of business allows customers to switch freely. Therefore, among porter’s five forces, the pressures from substitute products tend to drive the most competition in the restaurant industry today (Restaurant 2015). In addition, restaurants face the threat of customer’s ability to choose other leisure activities such as going to the movies, bowling, or other social outings (Restaurant 2015). To effectively compete under such conditions, restaurants are heavily investing in brand building to create customer loyalty. Another trending strategy used to increase customer returns is servicing beyond food and beverages; restaurants are heavily investing in providing individualized, memorable and entertaining

After spending 6 years in Tuscany, Italy learning all aspects of a restaurant’s operation, Solomon returned to Canada and opened her first Tuscan Cuisine restaurant in Downtown Toronto. In order to survive in the competitive restaurant industry and discouraging economy condition, Solomon needs to address the following issues:

The purpose of this summary is to show what was researched after completing and analyzing the results from the McDonalds Edwardsville, Il location. Most of the results showed satisfaction in our store. However, one of the five surveys taken showed a dissatisfaction in the location. This may seem alarming, being only that this individual showed dissatisfaction can mean they may not think highly of McDonald’s in the first place. Others relatively showed the same satisfaction towards the quality of service and entrées. Three out of the five individuals showed they would visit the location again. This may show they are regulars and they would still continue to come to this location, or they were completely satisfied to return again. For the two other dissatisfied customers will be an area of focus on improving this location. We will look into this as in cleanliness of the store, employee presence and helpfulness to customers. One individual who decided not to provide anymore information could have been a visiting customer who we can take into consideration. We may see regulars as not noticing the flaws in the location because they are constantly coming in and ignoring details. We also noticed cleanliness was all relatively the same through all individuals. Analyzing the results, cleanliness and customer satisfaction will be our main focus on improvements. Customers who would visit the location showed interest in returning to this location which can mean steady

The main reason of the challenge that is happening at the Mom & Pop smorgasbord café or also known as the Cherrygate Cafeteria is that full time employees obtain more benefits than part time employees. As a full time employee, not only they get meal benefits for free, they also get their beverage for free as well. On the other hand, part time employees have to play half price for their food and half price for any other beverage besides water, coffee, or tea.

Green Chile Kitchen is a casual restaurant that specializes in New Mexican cuisine. It has been serving the area since 2006. The restaurant’s cozy dining area features a blend of wooden accents with earth-toned colors that give it a rustic touch. Pieces of New Mexican artwork hangs on the walls and an iron chandelier is the centerpiece of the ceiling. Green Chile Kitchen is a great place to grab a zesty bite with friends and family.

In a current menu from the fast food restaurant, Raising Cane’s, it lists everything that they have to offer since they opened on August 26, 1996. Since opening in Louisiana, Raising Cane’s has become a fast food chain restaurant, where they have 14 total locations in Ohio and are constantly growing. The menu, in most cases, is one of the first things that the customer sees and therefore, should grab the attention of the customers. In the Journal of Foodservice Business Research, Michael McCall and Ann Lynn state “Indeed, the menu outlines your strategic marketing plan and serves as the first impression for a customer” (440). This shows that the menu is an extremely important part of a restaurant because it lays out what the restaurant has

Thank you for your years of dedication to Boomer’s Country Kitchen you have helped grow this small business into the great success it is today.

​Every fast food restaurant/coffee chain is required to treat their customers with an attitude that is none other than happiness and with curtesy. The customers are allowed to treat/act however they want and even then still be treated with kindness and respect, and the author discusses that this is not how it should be. The people behind the counters are people too and need to be treated as such. Good service is very important, but it should not be required to customers who do not deserve it. Because of the poor pay, long hours, and rude customers, servers should be able to respond in defense only when absolutely necessary.

Dad’s Kitchen is a popular neighborhood establishment that specializes in Californian cuisine. This restaurant uses the freshest ingredients available, sourcing organic produce and grass fed beef. The wait staff are warm, welcoming and very attentive. Located near the State Capitol and other regional attractions, Dad’s Kitchen is good for families, small to large groups or just a casual meal outside. There is a special brunch menu and kid’s menu available.

1. INTRODUCTION 2. CLEANLINESS 3. REAL WELCOME & THANK YOU 4. HOSPITALITY GESTURES 5. CUSTOMER COMPLAINTS & RECOVERY 6. SECURITY 7. GOOD COMMUNICATION & FOLLOW-UP 8. BIRTHDAY PARTIES 9. LOCAL STORE MARKETING (LSM) 10. PRODUCT AWARENESS AND COMPANY INFORMATION 1 11 28 32 37 42 50 56 58 64

ABC Complete Kitchens, Inc. has a plan to develop framework and strategy of building a new plant in six months within a Midwestern U.S community. The previous presentation has shown the whole activities for this establishment. However, due to the world economic crisis, we must carefully consider the effect of the economic factors to the operations of our new factory. Therefore, due to limited time and resources, only some major macro and micro economic factors that could directly impact on our plant operations such as inflation, unemployment and financial issues, will be discussed in this paper. Besides, legal considerations including crime, torts, liability and foreign legal system which possibly cause bad effect to the

Service is important in the food and beverage industries, that customer always have a high expectation and needs while dining in the restaurant. To find out how well the service provided, quality is a main element to every service. According to Haksever et al (2000), “Quality is ‘the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs’”. Therefore, service quality is one of the main point in every restaurants to allow them improve and upgrade their level of image and reputation. In this report, Bella Italia was chosen to have an overview of its service quality. It will be find out how well the service practice was made and which part of service can be improve within the restaurant by using the service quality analysis, service recovery, customer feedback mechanism and benchmarking.

Burger King and McDonalds’ are two different fast food restaurants that both serve hamburger and fries, in a fast and friendly environment that is affordable. McDonalds, serves the notorious quarter pounder, while Burger Kings claim to fame is the charbroiled Whopper, both of which will be compared. The customer expectations, process of production, and the effectiveness are the factors in which separate these two, and recommendations after the case study will be prepared.

Mani, N. K., & Srivalli, P. (2014). A study on factors influencing Service Quality in Restaurants'. Annamalai International Journal Of Business Studies & Research, 6(1), 1-9.