BREACH AT X
• What are the people, work processes and technology failure points that require attention?
• What practices led to the security breach in TJX and why did such a smart andprofitable organization as TJX face such a situation?
• Was TJX a victim of ingenious cyber crooks or did it create risk by cutting corners? Background a. Describe the company/department History
1. TJX was the largest apparel and home fashion retailer in United States in the off-price segment and is ranked 138th in fortune 500 companies in 2006.
2. TJX sold brand apparels at prices 20 to 70% lower than department or specialty stores
3. TJX has eight independent businesses under a common umbrella. They
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TJX currently have two main storage systems i.e. Framingham system and Watford system.
2. Watford system processed and stored information related to payment card transactions at T.J.Maxx in UK and Ireland. Framingham system processed and stored information pertaining to debit and credit card transactions of customers from all the other locations
3. TJX stored the driver’s license numbers and ID numbers such as SSN along withnames and addresses of customers who had returned goods. Financial Losses and related remedies:
1. TJX had booked a cost of $168 million for the data breach it had announced in February 2007.
2. $21 million is projected as a possible hit for 2008.
3. Three years of credit monitoring and identity theft insurance coverage for all the customers, whose identification information was compromised.
4. Offer vouchers to customers who shopped at TJX during security violation and who had incurred certain costs as a result of intrusion.
b. Describe the industry situation Customers
1. Many customers use credit and debit cards for their shopping.
2. Customers take security issues very seriously and file class actions in the court against the company in any such critical situations. Traditional Competitors
1. Department and specialty stores. Opportunities
1. Strong customer base and loyalty.
2. Availability of
The product to be introduced is the clothing and accessory retailer TJ MAXX, into Guatemala. TJ MAXX’s roots come from the TJX Companies Incorporated. TJX Incorporated traces back to 1919. The founding brothers Max and Morris Feldberg started their business with a New England Trading Company in Boston, Massachusetts. A few years later, in 1929, they decided to go into the discounted department store business and founded Zayre. After being successful in the department store business, they decided to expand and then after being extremely successful in the 70’s they decided to go for something bigger. This next step came during 1976 when Bernard Cammarata, a young Merchandise Manager, was offered to launch an off-price chain project. Under him, TJ MAXX was born in the United States. TJ MAXX became one of the most successful off-price chain stores in the United States and around the world. Today, TJX Companies Inc. is still the parent company for TJ MAXX, also owning Homegoods, and Marshalls among others.
During the last Christmas season, Target announced that their data security was breached. According to David Lazarus in Los Angeles Times, Target stated that roughly 110 million customers’ information was illegally taken from their database. The information included their credit/debit card info, phone numbers, and email addresses. Target is one of the most popular grocery stores in the U.S.; they have a substantial amount of consumers. Because of this incident, consumers' trusts for the store have been decreasing. Worrying about losing its customers, the company offered a free year of credit monitoring and identity-theft protection, so the customers will feel more secure. Not only Target, some other large retailers also faced the same issues. They want their customers to trust that the companies can protect private data. However, should we not worry? Data breaches have been going on for about a decade, but we have not seriously thought about the issue. In order to protect people’s privacy, the federal government should make new laws concerning companies’ handling of customer information.
J.Crew as an iconic brand targeting young working professional by focusing on preppy and classy look failed in identifying brand focus. Also, their business model is performing poorly in the fast-fashion industry compare to traditional competitors, with its high prices, diverging quality, and undesirable brand image. Hence, the brand perception by customers has changed and many of them prefer to purchase the discounted products rather than full-priced items.
The Target Corporation has undergone many changes due to the 2013 security breach where hackers stole personal information from credit and debit cards of at least 70 million customers. Target sales and reputation has dropped from this instance, thus eliciting changes in their security systems, changes in management, and a few policy changes in handling customer information. With the public eye on the corporation’s handling of the situation, Target has been communicating these changes through various means. The changes they needed to communicate were informing customers of the security breach, addressing the bad press coverage to shareholders, downsizing of employees, and
Years later, the police arrived to inform him informed of a recent breach in the Heartland Cafe network. Detectives on the scene checked and analyzed for any possible vulnerabilities, where Tom confessed that his POS reseller, franchisor and POS reseller neglected to tell Tom to conform with the updated PTS requirements. The investigators learned that Tom’s scans originated from a different location and confirmed that the Heartland Cafe was a victim. While Tom was updating his security measures, he temporarily shut down Heartland Cafe in order to address this issue.
As we have seen throughout the county, if the proper “tone from the top” is not emphasized or proper policies/procedures implemented and adhered to throughout, the company’s reputation, assets, stock values could be harmed tremendously. Some smaller enterprises might not be able to sustain a cyberattack and
A data breach incident which happened in 2014 could cost Sony Corp. $8 million in settlements, Bloomberg reported. The data breach happened when North Korean hackers were angered by "The Interview", a film that was centered around a fictional plot to eliminate Kim Jong-Un. Sony is reportedly going to pay $4.5 million to former and existing employees, while the lawyers who handled the case are expected to get $3.5 million.
In December 2013, Target was attacked by a cyber-attack due to a data breach. Target is a widely known retailer that has millions of consumers flocking every day to the retailer to partake in the stores wonders. The Target Data Breach is now known as the largest data breach/attack surpassing the TJX data breach in 2007. “The second-biggest attack struck TJX Companies, the parent company of TJMaxx and Marshall’s, which said in 2007 that about 45 million credit cards and debit cards had been compromised.” (Timberg, Yang, & Tsukayama, 2013) The data breach occurred to Target was a strong swift kick to the guts to not only the retailer/corporation, but to employees and consumers. The December 2013 data breach, exposed Target in a way that many
TJX Companies, Inc. is known as the world’s leading off-priced retailer of apparel and home fashions. With its steadily growing brand portfolio, the company aims to offer consumers better value proposition than department stores.
TJX Companies Incorporated is a parent company to several discount apparel and home goods department stores. TJX claims to be the world’s leading off-price retailer of apparel and home fashions in the United States and beyond. TJX is an American based corporation, built by the second generation of the Feldberg’s family and its headquarters is
The primary figure in the case is Charles Foley, VP of a computer retailing firm Sayer Micro World and the case is to be analyzed through his perspective. Foley, together with his Director
Was TJX a victim of ingenious cyber crooks or did it create risk by cutting corners?
In January of 2007 the parent company of TJMaxx and Marshalls known as TJX reported an IT security breach. The intrusion involved the portion of its network that handles credit card, debit card, check, and merchandise return functions. Facts slowly began to emerge that roughly 94 million customers’ credit card numbers were stolen from TJMaxx and Marshalls throughout 2006. It was believed that hackers sat in the parking lots and infiltrated TJX using their wireless network.
There were a number of factors that contributed to the breach, which had they been addressed or had corresponding mitigation responses in place, would have reduced the likelihood that the breach would have taken place, or at a minimum reduce the impact of the attack. These items range from policy related issues, technology implementations, and security management and maintenance. Although I believe a number of these areas were in the process of being addressed, based on the information gathered regarding the details of the incident, it appears that it was still in many areas insufficient and would not have prevented an incident even if there had been more time available to perform the implementations.
Chief concerns for this Industry are: Internet-based fraud, sophisticated viruses, illicit network access, and computer