Brewster Seaview Case

The challenge when working with others to make a decision is that we all have our own methods of coming to a conclusion. The rational decision-making model is comprehensive in the fact that it requires the decision maker to define the problem, identify criteria for making the decision, weight the criteria, develop alternatives, evaluate alternatives and finally select the best alternative (Robbins, S.P., Judge, T.A. 2009). The challenge with utilizing this method is the fact that most of the time in real world situations, facts are either limited or missed, time compression causes an oversight on all potential alternatives and people tend to choose the easier route to make decisions (Robbins, S.P., Judge, T.A., 2009). Intuition is a powerful tool, however it can also lead to quick and potentially bad decisions (Robbins, S.P., Judge, T.A., 2009). I can recall a conversation with a leader about an employee that made an error administering a medication. The manager had not spoken with the employee or

Decision-making in the workforce is a process of responsibilities used by upper management to implement, enforce rules, regulations, and maintain a successful environment. Decision-making implemented more effectively by making a plan, thinking it through, accepting more than one opinion and determining what is best. However, decision-making often utilized more effectively by opening doors of opportunities for a suggestion, question, discussion, and feedback. Although, more involvement helps improve understanding, utilize behavior skills and present opportunities for better communication. Everyday life consists of decision-making, the right decision may not always be applied, but ensure room for improvement and opportunity. Individuals approached decision-making in many different ways. As stated by (Jones, Graham, & Bateman, 2006) decision making is a procedure used to recognize a problem, weigh the alternatives and evaluate a solution in which, certain situations will require different approaches to become effective.

In the problem analysis phase of effective decision making, group members should recognize any obstacle that may arise that needs to be improved or changed and determine the characteristics, magnitude, and possible cause(s) of that obstacle confronting them. This phase lays the groundwork for what the group should be prepared for as they work together (Hirokawa & Salazar, 1999 p. 170).After analyzing the problem, the group should then discuss and establish goals and objectives in order to generate proposed solutions of

Rational decision is a state of being agreeable to reasons. The correct decision is not just reasoned but it is also optimal for solving a problem. Mr Weekes, the operation manager, employed series of analytical steps to review possible outcomes for problems by discussing it with managers to come up withdevise particular courses of action.

Being that successful organization takes steps and good decision making to accomplish its goals. Based on my analysis on Beau Chene Landscaping, my recommendations are to continue to focusing on the ultimate goal. Continue to grow from the strengths that the organization possess. Keep training and putting individuals in the best place to succeed, advertise more through social media and use the internet to its advantage. I would recommend that the organization develop a leadership class to teach employees how to lead and talk with people when problems

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The first need McClelland discusses is the need for achievement which states that “people want to accomplish reasonably challenging goals and desire unambiguous feedback and recognition for success” (McShane, Steen, and Tasa, 2015). As mentioned in the case, Joe praised and complimented the workers whenever their performance was great, which recognized their success. Similarly, Joe would provide unambiguous feedback to the employees by working with them first-hand, leading by example in showing them how to get the job done correctly. With such a positive environment at the workplace, the employees worked “steadily and efficiently, seeking to keep ahead of schedule” (Cohen, Fink, Gadon, and Willits, 1992) and accomplish the daily goals/quota.

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The purposes of this case study are (1) to list outward manifestation that indicate that organizational results could be improved and (2) explain leadership theory, organization behavior theory, and all the personal and structural sources of conflict evident at the Brewster-Seaview Landscaping Company.

First, under this step managers must recognize that a decision is needed and identify the problem to be solved. A problem is typically a difference between the actual situation and what is desired. However, managers often act without understanding the problem to be solved or define the problem in terms of a proposed solution or in terms of its symptoms. For example, in response to employee complaints about salaries being too low (a symptom), managers might define the problem as a comparison of salaries to industry averages (SagePub, 2008). However, the true problem could be that the total compensation package, including benefits, does not suit the demographic characteristics of the firm’s employees.

Decisions are shared between all employees utilizing the rational decision-making model. Greenleaf, R. K. (1998) noted, servant-leadership advocates a group-oriented approach to analysis and decision making as a means of strengthening institutions and of improving society” (p. 9). As noted by Hellriegel, Jackson and Slocum (2008) “The rational model consists of seven steps, defining and diagnosing the problem, setting goals, searching for alternative solutions, comparing and evaluating alternative solutions, choosing among alternatives, implementing the solution and follow up. The model prescribes a set of phases that individuals or teams should follow to increase the likelihood that their decisions will be logical and optimal” (p. 266). The management team takes the responsibility for defining the problem. The management team and employees participate in setting goals, searching for solutions, comparing alternatives, and choosing alternative solutions. The makeup of the implementation team depends on the tasks and expertise required to successfully implement the solution.

First step in decision making process is identifying the problems. As McShane and Von Glinow (2000) stated, a problem can be

Thinking critically and making decisions are important parts of today’s business environment. It is important to understand how the decision making process works and the steps involved. The nine steps of the decision making process are: identifying the problem, defining criteria, setting goals and objectives, evaluating the effect of the problem, identifying the causes of the problem, framing alternatives, evaluating impacts of the alternatives, making the decision, implementing the decision, and measuring the impacts. (Decision, 2007.) By using various methods and tools to assist in making important business decisions an individual can ensure the decisions they make will be as successful as possible. In this paper it

The difficulties that were accompanied with this approach led to deviation from the rational model. Complexity of modern organizations and the limited cognitive ability of decision makers were most influencing factors in the deviation . The decision makers were unable to operate under perfect rationality conditions. The information about a decision was mostly unavailable or unclear, and open to different interpretations. Also, the criteria of evaluating alternative solutions were not agreed upon. It also required very long time and a lot of energy of the decision makers to pursue a maximizing outcome. These constrains led to a conclusion that the absolute rational model is unreachable.

This report will discuss about the approach to rational decision making process. It discusses how an everyday problem faced by management can be tackled by using