Bria Case Scenario

Satisfactory Essays
Strengths: - Bria executes on the strong intro with the okay to speak with as well as the client when he is brought on the line. - After clarifying the reason for the call, Bria offers an empathetic acknowledgment. Good! - Bria does a good job explaining to the okay to speak with the reason for needed to speak with the client for authorization. - Once all verification is complete, Bria gains agreement to ensure they are on the same page. This helps to ensure you and the client are on the same page. - Good job foreshadowing what Quick Share is prior to having the client use this feature. - Good execution of the strong close. Opportunities: - Promote the benefit of using myql. (9:24) Bria's first action when the okay to speak with
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