I had been hired by Aluminum Elements Corp. (AEC), and it was my first day of work. I was 26 years old, and I was now the manager of AEC’s customer service group, which looked after customers, logistics and some of the raw material purchasing. My superior, George, was the vice president of the company. AEC manufactured most of its products, a majority of which were destined for the construction industry, from aluminum.
As I walked around the shop floor, the employees appear to be concentrating on their jobs, barely noticing me. Management held daily meetings in which various production issues were discussed. No one from the shop floor was invited to these meetings unless there was specific problem. Later I also learned that management
…show more content…
I needed to keep my mind open to new ideas. Because the shop employees expected me to make requests and demands, I made a point of not doing any of that. Soon enough the employees became friendly and started to accept me as one of their own, or at least as a different type of management person.
During my third month of work, the employees showed me how to improve the scheduling of jobs, especially those on the aluminum slitter. In fact, the greatest contribution was made by John, who demonstrated better ways to combine the most common slitting sizes and reduce waste by retaining some of the ‘common-sized’ material for new orders. Seeing the opportunity, I programmed a spreadsheet to calculate and track inventory. This, in addition to better planning and forecasting, allowed us to reduce our new order turnarounds from four to five weeks to one or two days.
By the time I was employed for four months, I realized that members from other departments came to me and asked me to relay messages to the shop employees. When I asked why they were delegating this task to me, they stated that I spoke the same language as the shop employees. Increasingly I became the messenger for the office-to-floor shop communication.
One morning George called me into his office and complimented me on the levels of customer service and the improvements that had been achieved. As we talked, I mentioned that we could not have done it without John’s help. “He really knows his
Sammy’s experience gave me a personal insight to an experience I once had while being employed at Kroger. The location of the Kroger I was working at was just about to have a grand opening. We had all gathered to the front of the store to have a store meeting to prepare for the opening. Our manager at the time was speaking to us and just telling us about how he was expecting everyone to be on his or her tasks. He wanted to make sure that no one had any questions or concerns of their jobs.
By understanding nursing sensitive indicators, the nurses in this case could improve the structure, process, and outcomes of their nursing care. The structure of nursing care is indicated by the supply of nursing staff and the skill level of the nursing staff. By the nurses having increased knowledge of the issues hip fracture patients are prone to having, such as decrease mobility, increase need for surgical intervention, and increase risk of falls, could help improve the quality of patient care. A patient with decrease mobility is at higher risk for pressure sores. The nurses in this case may have prevented the one by proper
Determine the fundamental challenges that organizations face in general in regard to protecting organizational assets and information.
Promote an open door policy where the workers know they can come to me with whatever problem or issue they may have. Have regular feedback meetings and this would lead in to discussions on where they are going or would like to go.
Without hesitation, employees launched a hail of complaints. “I was hired as an engineer, not a pencil pusher.” “We spend over half of our time
Abstract: This paper discusses common problems that managers often face when dealing with employees, as well as the the solutions that the manager(s) attempt to utilize to solve theese problems. This paper discusses the authors in depth Interview with the manager (Brandon Skwirsk) of a local footlocker store. This paper explores the managerial problems Brandon faces on a regular basis with his employees. This paper lists and explains in details the problems and ways Brandon handles problems related to employee recruitment, motivation, training, employee attitudes, feedback, incentives, and managing conflict between employees with employees, and
I often received voluntary compliments from clients praising her outstanding level of service and follow-up. Her ability to calm irritated clienteles is unparalleled, and it is because of her merit in this area that I recurrently asked her to mentor new workers in the customer transaction department.
A service company that was contracted by Air Jamaica to handle baggage and cargo for the airline, the owners of this company were transactional, they didn’t believe in empowering workers, as a matter of fact they made it quite clear that it as there way or the high way, and they would regularly fire whole shifts and teams of workers, to get rid of one trouble maker, the message became clearly emblazoned in my mind do not rock the boat, don’t speak out in meetings especially when they ask for your opinion.
The ways in which the aims of this mission are going to be achieved will be specifically outlined in the vision statement provided. The importance of hitting our mark is paramount, for our children are our future, and making sure that they are successful, competitive citizens should be our highest concern. Sometimes this process can be more challenging when put into practice.
The book The Heart of Change shows the practical side of the theories that are taught in the course textbook. It presents stories of successes and failures based in the application of concepts discussed in Organizational Behavior and Management and in class. Although we talked about several different concepts the ones that are evident in the examples in The Heart Of Change are the more progressive and individual centered approaches. The leadership characteristics that are important to successful change in an organization are those that are espoused in the transformational theory of management. It makes sense that ideals in line with the transformational management theory
Change has become necessary for every organisation there is. World is moving rapidly towards better technologies, efficient systems, new techniques, compact profits, different friendlier environments and organisations are always in the race to reach new heights by thriving effectively in this competitive environment (Kotter, 1996).
Change management is relevant as though the research finds that change is taking place at an ever-increasing pace, the evidence suggests that most change initiatives fail. For example, recent CIPD research suggested that less than 60% of re-organisations met their stated objectives which are usually bottom line improvement. This is consistent with other published research.
To minimize total waiting time and stockpile re-handling costs (Keep operations costs as low as possible).
Many companies emphasize a culture of continuous improvement. While never being satisfied with the status quo can drive
Organizational Environment: those forces outside its boundaries that can impact it. Forces can change over time and are made up of Opportunities and Threats. (7)