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British Airways : International Airline

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British Airways (‘BA’ or ‘ the Company’) is the largest international airline in the UK, and it also leads the global premium airlines in the world (British Airways, 2014; MarketLine, 2015). BA’s principal company has been located in London and uses Heathrow Airport as its ‘super hub’. BA owns Heathrow Airport Terminal 5, which has been evaluated as the best terminal in the world, to provide high quality services for passengers (NDC Case Study, 2015).
British Airways also try to balance between short-term benefits and long-term opportunities. In the short term, British Airways plan to cooperate with reliable travel agents to offer special services to meet customer and agents’ needs and wants to achieve to win-win-win situation. In the Long term, British Airways try to establish a flexible and innovative platform, and to create a cooperative environment in the airline industry.
This report is a strategic review of British Airways. It has used various tools to analyze internal and external environment of the British Airways, and provide valuable recommendations. In generally, today’s airline market becomes more and more competitive. BA also getting chances to increase the number of passengers and expand market size mainly due to British Airways has good brand image and reputation. The Company devotes to provide high quality service for passengers, and also undertake relevant responsibilities, especially on its social and environmental responsibilities, such as setting up aim

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