British Airways is one of the top airlines both globally and in the UK. It boasts a large global flying network and provides travel to over 170 destinations on 280 aircrafts. Annually it serves 40 million customers making it an accessible, convenient brand, and an Industry leader (British Airways). In comparison to the original brand Virgin Atlantic, British Airways markets itself very differently despite sharing a niche and a market segment. The 4-Ps analysis will be a useful tool in examining these differences further, as well as analysing the major differences to determine how British Airways has distinguished itself from rivals such as Virgin Atlantic.
When we analysed Virgin Atlantic we saw that they were putting forward a luxurious brand identity with a price point to match. They are regarded as an expensive and high-service choice for people who are willing to spend a little bit more money in order to have a higher quality of customer service on their flight. This put them in the high-price, high-service quadrant along with many other competitors including British Airways.
One of the major factors in airline marketing is that all airlines perform the same task; they take passengers from point A to point B. The product itself comes with the level of service that is provided surrounding this task. Like Virgin Atlantic, British Airways provides a higher quality in exchange for higher price. This is an example of service performance. British Airways has a strong focus on
To gain a competitive advantage, most companies tend to implement a brand strategy. What makes easyJet stand out amongst its competitors is their image of a low-budget airline and no-frills services; this brand strategy is simple but strong. EasyJets’ whole company is recognised by their unique orange logo, this color also forms part of the uniform worn by their staff, which in turn is a strong recognised tool by the consumers.
The airline industry has long attempted to segment the air travel market in order to effectively target its constituents. The classic airline model consists of First Class, Business Class and Economy, and the demographics that make up the classes have both similarities and differences to the other classes. For instance there may be similarities between business class travellers on a particular flight, but they will not all be travelling for the same reason. An almost-universal characteristic of air travel is that customers do not fly for the sake of flying; the destination is the important element and the travel is a by-product, a means-to-an-end that involves the necessity of an aircraft that gets the customer from point A to point B.
British Airways (BA) is the flag carrier airline of the United Kingdom, based in Waterside, near its main hub at London Heathrow Airport. It is the largest airline in the UK based on fleet size, international flights and international destinations and second largest measured by passengers carried, behind easyJet.
British Airline PLC (BA) is the largest international airline that operates out of the Heathrow airport in London. The company recently merged Iberia which was initially proposed in 2009 and was approved by the European Commission in 2010. A new organization was created known as International Airlines Group (IAG) which is the world's third largest airline in regards to total revenue as well as the second largest airline group in Europe. British Airways was the creator of the Oneworld airline alliance in which it has formed a strategic partnership with other industry players such as American Airlines in the U.S. and Qantas Airlines in Australia. Given the size and breadth of the company, a stakeholder analysis must cover a lot of ground. This analysis will look at the different groups of stakeholders that are concerned with the performance of this organization.
Virgin Atlantic is a major British success story. From our first leased jumbo to the UK's second largest long haul airline, we've come a long way, and there's still much more to do! Take a look at our story by clicking on the links below...
According to (1980), firms are under great pressure to have modern plans to be competitive and should have adequate capability to achieve their target market share. Virgin Atlantic Airways is among the most successful business ventures of the Virgin empire owned by Richard Branson. Its strategic development is rooted on the need to surpass competitors while balancing financial resources, increased revenue and maximum productivity. As stated, Virgin Atlantic Airways is a cut-price airline that based its success in serving the lucrative traveler segment of the North Atlantic market by providing outstanding and novel customer
British Airways have been the symbol of the United Kingdom and its airlines for many years. They are the largest airline in the UK and have the largest amount of international flights and destinations. British Airways was formed in 1974 after four UK airlines, BEA, BOAC, Northeast Airlines, and Newcastle, were dissolved. The airline aimed at being a worldwide network and achieving economies of scale. This joining of four different organizations caused the airlines to have over 50,000 staff members and 215 aircrafts, which is considered to be grossly overstaffed and suffered allot of management structure problems. British Airlines also suffered serious cultural differences due to a ‘class’ distinction with the staff members.
BA enjoyed great success during the 1980s and early 1990s, and as a result, became the world 's most profitable airline for the most part of the 1990s, representing itself under the slogan "The World 's Favourite Airline". (BA, 1)
BA’s product in essence relates to the flights offered. However, the product can be drilled down into specific areas ranging from the airport lounges around the world, the ‘extras’ that you can buy on board such as model BA aeroplanes or even package holidays. Each of these has been specifically tailored to meet customer expectations (which are highlighted in the section of the report titled ‘target market’). This part of the marketing mix focuses on how BA’s products are managed and in the Guardian case study article titled ‘BA, Iberia and American Airlines tie-up heralds new era of transatlantic travel’ dated 06/10/2010 it shows how BA have made an executive decision to link their websites with other companies to have the possibility to offer a higher number of routes (products) to their potential customers.
In this individual assignment, reading material, including the different ways companies innovate, re-energize a mature organization, and change corporate culture, provide the basis for analyzing British Airways’ (BA) transformation and the challenges encountered in making an organizational change. Identification of critical factors leading to their successful transformation as well as the steps, sequence, and risks taken to transform the organization and personal assessment of what could have been done differently is provided in this case study.
Representing approximately 1.2% of the market, Virgin America is a small player in the massive U.S. airline industry. With a fleet size of 53, Virgin America poses little threat in numbers to firms like American Airlines, Delta Air Lines, and United Airlines with their fleets of 954, 719, and 705, respectively. Regardless of Virgin America’s size disadvantages, the firm has a different strategy for success. The firm is not chasing after the largest numbers of passengers and routes. Virgin America regularly wins its customers for its chic service, superior in-flight entertainment options, and contemporary in-flight mood lighting and color
British Airways plc (BA) is the banner transporter carrier of the United Kingdom. BA home office is situated in Waterside near its significant center at London Heathrow Airport and in light of armada size, universal flights and worldwide destinations is the biggest carrier in the UK. Its other center is the London Gatwick Airport. English Airways has ended all straight abroad flights from UK air terminals except for Heathrow, Gatwick and London City Airport. BA 's UK travelers starting at non-London airplane terminals would need to unite through London or make utilization of distinctive aircrafts with direct administrations.
result of this, no other airline in the industry’s history has enjoyed the customer loyalty and
The primary purpose of this report is to demonstrate the decision-making process for the chosen aviation company Virgin Atlantic Airline owned by Sir Richard Branson, which was established in 1984 and how they influence their customers to purchase their products and use their services. Virgin Atlantic offers many services such as
The airline industry is one that has rapidly evolved both with regards to technology and product offerings. This paper argues that technological advancements, deregulation and competitive pricing and marketing strategies are what have driven change in regards to both Easy Jet airlines. Segmentation, targeting and positioning have also played a profound role within the evolution of the industry. Many companies, particular those that are broad based have experienced difficulties from more niche players. Low cost producers such as JetBlue and Southwest have developed targeted strategies that cater to a specific market. The paper goes on to explain how each of these factors affects and drives the strategic positioning of Easy Jet. Deregulation occurred to increase competition; competition in turn affects innovation in marketing and pricing as well as technology, yet this process has no specific order with regards to where the change starts as innovation and competition, can then affect the way the market is regulated (Morrison, 1995). The document first begins with a comprehensive industry analysis which discusses pricing changes and segmentation within the market. Yet with the advent of the Internet, brick and mortar travel agencies became basically obsolete as more and more passengers began choosing the cheaper online alternative. This new technology cut out the middleman, and also allowed airline industries to diminish their own costs by diminishing personnel,