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British Airways : The Top Airlines

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British Airways is one of the top airlines both globally and in the UK. It boasts a large global flying network and provides travel to over 170 destinations on 280 aircrafts. Annually it serves 40 million customers making it an accessible, convenient brand, and an Industry leader (British Airways). In comparison to the original brand Virgin Atlantic, British Airways markets itself very differently despite sharing a niche and a market segment. The 4-Ps analysis will be a useful tool in examining these differences further, as well as analysing the major differences to determine how British Airways has distinguished itself from rivals such as Virgin Atlantic.
When we analysed Virgin Atlantic we saw that they were putting forward a luxurious brand identity with a price point to match. They are regarded as an expensive and high-service choice for people who are willing to spend a little bit more money in order to have a higher quality of customer service on their flight. This put them in the high-price, high-service quadrant along with many other competitors including British Airways.
One of the major factors in airline marketing is that all airlines perform the same task; they take passengers from point A to point B. The product itself comes with the level of service that is provided surrounding this task. Like Virgin Atlantic, British Airways provides a higher quality in exchange for higher price. This is an example of service performance. British Airways has a strong focus on

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