What is a CRM, SCM, and ERP? (CRM) stands for customer relationship management. Customer relationship management is the “Business and technology discipline that uses information systems to coordinate all of the business processes surrounding the firm’s interactions with its customers in sales, marketing, and service” (Laudon, P. Laudon, C). (SCM) stands for supply chain management systems which is “information systems that automate the flow of information between a firm and its suppliers in order to optimize the planning, sourcing manufacturing, and delivery of products and services” (Laudon, P. Laudon, C). (ERP) stands for Enterprise resource planning “is a business…show more content…
Enterprise resource planning has difficulties because of the business managers and the information technology workers are having problems staying up to date with information that they need to know for the system to work properly. How do information systems help to increase the profitability of the company? Information systems used properly can help with the profitability of most any company. It does cost a lot of money to set up a great business, but if your manpower is not set up correctly the technology systems will not run properly and your profits can turn into debts.
What are the reasons why the methods used by eBay have been successful? The methods used by eBay help even the customer’s profit. Rather you’re buying objects or selling objects on eBay, eBay is still making a profit off of every transaction that comes thru there system. EBay has little to do with the products being sold. They make their money off of listing fees mainly. Also money is made off of collecting a percentage of the selling price of products. What factors have led to failures of electronic commerce business? The biggest problems that I see that lead to electronic commerce failures are: lack if website traffic, website issues, and product problems. Lack of website traffic can be a big problem in small businesses. If a small business isn’t getting enough traffic through there company’s