Bsbmgt516A: Facilitate Continuous Improvement

* Implement a timetable of training sessions available and a method of communication to staff, by the end of March

Huffman Trucking plans to become a warehousing delivery supplier with providing the shipments just in time (Huffman Trucking, 2008). The implementation of just in time shipments, ERP, and vehicle tracking devices can enable Huffman Trucking to provide abilities to knowledge workers to improve its

The increased number of IT investment is applied in organization. It is clear that information technology has become the competitive fact in world business. Collaboration is the new trend in business world. No one can deny the importance of information technology application. Besides the profits outcome, the impacts of information technology deployment also create commitment, trust and value. Advanced information system can improve each steps of business process. It enables people to share information, performance task simultaneously and making decision efficiently. IT companies designed different products to satisfy each step of business operation in terms of manufacturing and human resources. Seminole should apply this new IT infrastructure to business operation. Firstly, company can use the transaction processing systems (IPS) to keep track of all business activities and transaction of the organization such as payroll and employee record keeping. IPS also shows all information from internal and external operation. Secondly, Business intelligence systems are designed for decision-making support. Management information system (MIS) is a system that helps managers to keep track of company performance status, which purposed for decision-making and evaluation. Decision-support system (DSS) is purposed for future business decision-making. Thirdly, Enterprise application systems are designed for integrating business process from different functions, such as supply chain

Soon this calling grow to a level that demanded more resources than the small startup could not easily sustain. Information Technology needed to be improved to situation to enable the staff to leverage its promise for increased work flow. With the increased efficiency from an increase IT presence came the need for more from the knowledge on how to manage this resource. This

Moreover, if questions or problems arise pertaining to the delivery of a parcel (package tracking), but the billing ticket information has yet been entered into the corporate database, then that ticket must be located manually. Locating these tickets manually is very time consuming, which is a factor that could keep NDAS from serving its customers quickly and maintaining a competitive advantage in the overnight delivery market.

If there is a delay with the delivery of a parcel, it is difficult to track it without the help of a computer network providing real-time information. As the company expands, the volume of paperwork will increase, and the current system will not be able to cope.

Following considerable investment in new warehouse and carrier management systems the number and quality of delivery options had increased. Now delivery options include: same day, next day or standard delivery options that normally takes around 2-3 days. Also customers can set delivery date by themselves and if wanted can be notified via email or text alerts of delivery status. In addition 85% if orders are tractable

Moreover, it is also crucial to recognize that VINSUN is expected to double their employees’ base within the next 3 years. Regarding this issue, the IT team should keep track of the company’s expansion progress and the technological capability to provide subsequent support. It is necessary to build a strong communication channel between the IT team and all the other departments so that any need or problem arose in the future with the ERP solution can be addressed promptly.

Trends and opportunities of the parcel service industry include globalization, e-commerce, and supply-chain management. Internet logistics was FedEx and UPS’s fastest growing business. The internet enabled customers to link directly to retailers and their manufacturers. In 2001, parcel carriers served almost all of the online market. They were able to provide information on packages to customers through tracking systems on the web. This allowed customers to plan ahead and decrease delays in deliveries. It also allowed for faster transactions and lower communication costs. Parcel companies created partnerships with large Internet retailers. These partnerships allowed parcel service companies to expand its overall delivery volume. Parcel companies improved tracking by implementing several technological innovations. These included “laser scanners and bar codes, state of the art software programs, satellite and cell phone communication equipment, electronic information interchanges, and the Internet.”

* Shortage of understanding is visible between the Personnel Department and Production department. As a result, a lot of trainings are not matching the true needs of the workers.

Delivering goods such as gifts, files, and documents has always been essential for businesses and personal purposes. Before internet marketing and technological innovations, sending parcels to another location wasn 't so simple. However now days, there is a constant increase of internet users which according to The World Bank, around 38.1 billion people surf on the cyberspace. This boosts online shopping and services increasing companies to aim to send their products to different places. Because sending packages, nationally or internationally, have been a consumption of great time and money, both enterprises and clients hope for faster and affordable ways which lead to the popularity of courier

Tracing and tracking system used is a fundamental choice XYZ Express Kota Bharu branch customer to check the status of his shipments delivery. Thus, the customer expectation is information through the tracking and tracing system was correct and true as well as the update status of delivering process. Otherwise, it could undermine customer confidence and trustworthiness about quality of the courier services. This is happen in XYZ Express Kota Bharu branch, where the status of shipments notified in tracing and tracking system, mentions that the shipment is in office, but it actually is out by a driver to

All these factors are creating new challenges and new opportunities for businesses of all kinds and for the public sector. Adapting to the volatility and change is crucially dependent on, and in many cases driven by, IT. But to successfully meet these challenges and grasp these opportunities, you must focus on what you do best, not on becoming systems experts. Yet at the same time you must be 100 per cent certain that your IT support is efficient, cost effective and totally tuned to your needs.

With the help of technology, TNT allows customers to track and trace their items through their website and short message system (SMS) and this would help ease the minds of customers. (http://www.tnt.com/express/en_sg/site/home/shipping_tools.html). The advance system allows 24/7 service with the lowest manpower to work.

motivation for the employees to take part in this change. Unfortunately, this vision did not