Bsbwor504 Case Study 1

My goals for the session were to introduce myself to the client, understand the client’s concerns, learn her background and current situation for several areas relevant to her life and her concerns, such as medical, family, legal, educational, and vocational. I

I usually just eat, watch some Netflix to escape my shame, or go to sleep. I usually don’t talk to anyone because it makes me feel weak and vulnerable. Over the years I have learned to be a little more open and try to remember that I have people are around who care about me and have my back when I encounter these issues.

My goal for this project was to strictly reduce the number of soft drinks I was in-taking. I chose this as my goal because I considered myself to drink too many sodas, even my family members pointed it out. My target behavior was to reduce the consumption of soft drinks each week. I was going to change my diet and I needed the support of my friends and family to successfully reach my goal. I told my friends and family about the upcoming project and asked for their help. My friends and family were very supportive of me during the period of this project. Every time we went out to eat they always reminded me that I set a goal to stop drinking soft drinks. Even if I was just at home and opened the fridge, my siblings or parents would jump right on me about drinking sodas. The biggest suggestion they gave me was that every time I craved soda, to choose an alternative. Through my journey in accomplishing this goal, I expected many changes. The way I felt about my body changed, I experienced less gas, burping, and lost weight.

Concluding the call- Landon ends the call by assumptive phrasing suggesting if the client has any further questions to call CR back. We want to be sure that we are phrasing this as a question to proactively address any issues that the client has. This assures we are offering our assistance as further courtesy opposed to ending the

Ayanda greets the client in a polite and a professional tone. She does a great recap of the client's concern to ensure she understands with clarity.

I choose to use my older sister,Chioma, for this assignment because I felt like she was the perfect candidate to explain what she does. I decided to call my sister and ask if she was available to help on November 1,2017. I said my name and explained why I thought she my best resource.She came up with an idea that we could actually meet up at a private place so that I can be interviewed. We scheduled to meet up on a Sunday because it was basically the only day we were both free. She choose one of the officesses that she worked at earlier in the year; and thought that 2:00 pm was a reasonable time.That following Sunday we meet up and was dressed in formal attire. I wore a tan button down with a blue tie, and accompanied with black slacks. My

- Conclude the call properly. Nancy misses the opportunity to ask if the client had any other questions before concluding the call. It's important that we do this in order to help promote a one call

Gareth had a medical review with Dr. Mazzin at Brondesbury Road. He was asked about everything about his life. How he spends his time whether sleeps well and his appetite, and also his personal care. Gareth replied he is fine and had no concern. I also illuminated in the meeting that Gareth has not been attending his personal care and staff have found difficult to prompt him when it comes to his personal hygiene. He was also asked if takes drug and Gareth said he does not take any drugs, but said he occasionally drinks. He was advised to look after himself and should not get drunk as that could risk himself and easily hurt of himself. I also explained that nothing has been seen with Gareth. However, he hangs around with friends that we

- Foreshadow timeframe of follow up. Krista forwards the client onto the banker's voicemail and advises that he should get a call back "tonight." While we want to display a sense of urgency, it is also important to set proper expectations with our clients. Krista misses the opportunity to advise the client "I am confident ____ will call you back tonight, if that is what he told you. I want to also have you leave him a voicemail, this definitely ensures a call back within 24 hours." This is important so that we set our team members up for success.

Concluding the call- Prior to transferring the call, we should be sure to inquire if the client has any further questions or concerns to promote first call resolution and as a courtesy in case the client did not mention it

Sorry for the delay-there are not any issues with you modifying the backyard to make your living experience more comfortable. Please keep boundaries markers in place.

During the last fortnight, I have been able to complete a flowchart for one of my research questions, further add some information to my research questions and send emails to two piano professionals. I have been able to email two professionals in the field of piano:Elton John and Lubomyr Melnyk( the world's fastest pianist). Although I haven´t received replies for either of them, I have uploaded screenshots of the emails that I sent and included them in my Process Journal. I was also able to create a flowchart on a website called lucidchart.com. My flowchart is an additional resource for readers to read information in a more visually attractive and appealing way. I have also edited some of research to add more detailed explanations and answers.

A: Some of the executives refuse to function as project sponsors due to the following reasons. In some cases the executives already have a heavy burden with a normal work when they are asked to cat as a project sponsor for several projects at a time. In some cases they don't have an understanding about the workload that is being assigned to them so executives refuse to do so. In some cases they refuse when the project manager doesn't allow the executive to be informed and allowed in the project. In some cases the executive refuses as it may have negative impacts on his career if the project goes unsuccessful.

Online resources such as ‘Google Scholar’, ‘Microsoft Academic’ and ‘Refseek’ were used to find relevant online articles and information that allowed me to gain a better understanding on the topic of karate. By doing this, I was able to refine my question from being a broad question more of a detailed and precise question. The majority of information I found was reliable but not relevant to my question. For example, some of the sources I found were companies promoting their business by presenting the rewards an individual can obtain from training karate. This was unreliable as it was bias towards the company being advertised therefore I had to decide on a better way to gather reliable information. I did this by slightly changing what I was researching to ensure I found valuable information related to my question. Even though this didn’t eliminate the bias of sources, it narrowed the bias so I could focus more on analysing the information presented by each article. By using this research process, I was able to discover valid statistics that was supported by a survey I created in order to gain primary research. The statistics I found was advantageous as

Dorina greets the client politely and offers empathy for the inconvenience not receiving the escrow refund check.