Northeast BMW prides themselves on the principle of “treating [their] employees and customers the way they want to be treated” (Lopiano & Watson 2). However, this principle is not reciprocated when Brett Buckley, a Northeast BMW salesperson for roughly 12 years, decides to misuse social media. One of the few reasonable explanation why Buckley would post two sarcastic and mocking posts against the Northeast BMW and Northeast Land Rover dealership is because he honestly thought, the information posted on his personal Facebook was private. According to the text, “it was his Facebook page and that what he posted to it was none of Thompson's or any other manager’s business” (Lopiano & Watson 1). In other words, he thought his personal Facebook had …show more content…
But, in reality, Buckley’s action was certainly wrong. Besides the fact his deriding actions embarrassed the organization, it defamed the business as well. In other words, due to both of the mocking Facebook posts, Northeast BMW’s and Northeast Land Rover’s reputation was now damaged. Apart from insulting the BMW dealer, Buckley insulted a customer. Thus destroying their customer service, any and all customer loyalty, and the company’s integrity. Had Buckley’s Facebook been more restrictive, his actions would still not be justified. This is because the same level of damage would have incurred whether or not Buckley’s privacy settings were altered. Buckley has 99 Facebook “friends”, which indicates there are 99 potential customers. Hence, bashing both organizations damages the company's name. Furthermore, these actions violated three of the four employee handbook rules, bad attitude, courtesy, and outside inquiries concerning employees. Buckley's posts were not displaying a positive attitude, they were disrespectful to customers and they disclosed personal employee
Facebook is the largest gateway to social media communication, allowing you to stay in touch with friends, family, and public. Therefore, if Jackson had concerns about a customer, the human resources department would have been a better option. They specialize in employee relation issues, while keeping all information confidential. In our business, we take pride in our image, while building trustworthy relations with all customers. Jackson’s behavior on social media could potentially harm the relationship with this customer, present and future customers. When one shares information on
A. Laura Moscone, a Human Resource Director for a small firm, has to decide which applicant out of a set of finalists she should hire for an outside sales position; however, her firm’s policy includes Facebook postings of their private life in her decision making for hiring any applicant for the outside sales position.
I strongly agree with Buckely’s essay because it stresses the author’s theory that we wait and expect for someone else to complain about fixing an uncomfortable situation, instead of doing it ourselves. Buckley shows an example of this when he writes about himself suffocating in an 85 degrees train. People could not despise the heat as well but they assumed someone would tell them to change the temperature. He says, “we will sit in an oven or endure a racking headache before undertaking a head-on, I’m here-to-tell-you-a-complaint” (Buckley, 62). I agree with Buckley because I have seen people do it multiple times, including myself. I found it unbelievable when he and his wife were at the movie theatre and even if the image was blurry, no one
In The Saint Louis Post-Dispatch, Stone emphasizes Twitter's punishment in harsh tone in hopes to spread awareness in the urgency to change these careless entities running social sites such as twitter. Stone surfaces the need for outside parties intervening Twitter’s management skills and declares the, “...setup [of] a security program that will be audited by an outside company,” proposing the sites monitors and management teams were unskilled and negligent (Stone). The desperate call for help exposes the corrupt business practices of the social network. This case sheds light on similar issues leading twitter to believe "we think [the FTC] saw it as an opportunity to make an example of us in the hopes of curtailing breaches - including those many more serious than ours - in our industry" (Stone). Emerging the existence of conflicting cases surrounding the entire industry, Stone further builds an argument in agreeance with Kafka’s Bureaucracy, suggesting the whole industry of social networking sites to be fraudulent in the interest and pursuit of the privacy of data
In 2012, Congress failed to pass the ban of employers asking employees to disclose Facebook passwords. Due to this hot topic, author and Senior Vice President/Chief Content Officer of Black Enterprise Alfred Edmond Jr. was asked “Should business owners be allowed to ask job applicants for their Facebook passwords?” when he aired on MSNBC’s television show Your Business. After answering “Yes” to the question, Alfred Edmond Jr. wrote and published on his own website Black Enterprise, “Why Asking For A Job Applicant’s Facebook Password Is Fair Game,” to go more in depth about his answer. Author Alfred Edmond Jr. admits that if he were on a show called Your Career, he would have answered differently to this question. He says that he would
A group of employees felt that they were overworked and underpaid, and took their rant to Facebook to engage in a discussion. The employees posted the following comments about their working conditions: “What the f… Try doing my job. I have 5 programs,” “Tell her to come do [my] f***ing job n c if I don’t do enough, this is just dum,” and “I think we should give our paychecks to our clients so they can ‘pay’ the rent…(insert sarcasm here now).” (Hill, 2011) As with the Ehling vs. Monmouth-Ocean Hospital case, a fellow employee was a friend to the individuals having the Facebook conversation, and shared the information with a supervisor. The supervisor fired all of the employees involved in the conversation, indicating that they were all in violation of the organization’s social media policy. “The judge decided that the heated Facebook conversation did not constitute harassment and that the non-profit erred in de-friending the workers. “Employees have a protected right to discuss matters affecting their employment amongst themselves,” wrote Judge Amchan in his decision, which orders the non-profit to rehire all five workers and make them “whole for any loss of earnings” suffered.” (Hill, 2011) Due to the fact that employees were discussing items that affect their work or working conditions, and that there were multiple people involved, this was a concerted activity, and qualified
A Christian mother has complained that Facebook is still censoring her blog even after the social media giant had already apologized for previously suspending the page after quoting the Bible on a discussion about homosexuality.
Businesses with an Internet online site or advertisement must be careful to make sure that securities laws and guidelines are not being broken. This is mainly for company websites and posts but it also means that employees need to be careful about what they say in posts on social media. For example, the CEO of Whole Foods made a collection of message board postings under a false name and talked down his company’s competition: Wild Oats. When Whole Foods later bought the company Wild Oats, the SEC studied the postings. This was done to find out if there had been any illegal tries to affect Wild Oat’s stock price. While the SEC ultimately took no action against the poster or Whole Foods, this event shows how careful companies and their employees
In today’s world, technology is at its peak. However, there was a time when things were getting evolved and websites were created to connect and socialize. For example, Facebook was created with the intent of connecting with people, but it rather forced people to compare each other’s live, which made some people sad. It became successful, but not completely successful. Libby Copeland’s essay, “Is Facebook Making us Sad,” addresses a key factor in how Facebook makes us sad, according to research and some expert testimony. One key factor that I would like to address in the essay, how humans compare their lives with others on Facebook, making themselves lonely and sad.
In the article “Facebook Is Using You,” Lori Andrews describes the damaging consequences of corporations collecting and selling personal information retrieved from internet users. She explains how this information is often used to create personalized advertisements and while seemingly harmless may have negative implications on internet users’ employability, legal battles or ability to receive credit (552).
The purpose of this literary review is to enlighten my viewers of the importance of the ethical idea of companies crossing the lines of business with your personal life, when involving social media accounts. Most of my research has operated from the ATU library using the find it tool. Furthermost, the researched information use was from peer-reviewed research journal. I will discuss includes social media cons in the work environment, if it is ethical to get fired over a post, and laws that protect both parties. Social media includes an assortment of electronic communications—most commonly networking sites such as Facebook, LinkedIn, Myspace, Pinterest, Instagram, and the likes thereof. Social media also covers all forms of blogs, including Twitter (a micro-blog), wikis, online journals, diaries, personal newsletters, and World of Warfare and YouTube also are included under the umbrella term of social media (Lieber 2011).
Notes of importance to those that post to the different media sites know your company Facebook policies, understand that If your statements will cause disruption in your workplace, then don’t post it. In this digital age everyone is being monitored in one way or another. Society needs to understand their Constitutional laws, and understand what the meaning of “expectation of privacy”, what does this mean to you? Or what does it mean to others? Different governmental entities will use your friends to turn against you, so that they can gather evidence of
Social media have come to a point where it is using our details against us, literally.
Have you ever been scrolling on Facebook and read the comment of a fellow business owner and thought, “wow, I know they know better”. Society place business owners on a higher pedestal then other citizens. Business owners are viewed as being leaders, well-spoken and educated. With these heavy weights it is important that business professionals try to adhere to these views so that they are taken seriously by potential clients, investors, and other entrepreneurs. However the social media pages of some business owners are needless to say less then professional. Being a business owner you are the Brand of your business. If the image you are representing on social media is in a negative light then so is the image of your business. To help out my fellow moguls here are the top 10 things not to post on social media if you are a business person.
Since the dawn of Facebook, the question of if the company is ethical or not has definitely been one that has been under great debate. There are some individuals that feel it is just another tool to give the government as well as other people, in general, an avenue to spy on the majority of our population with. Are you a Facebook user? Why do you use it? Do you find yourself looking up people you do or don't know personal pages?