Building A Level Of Trust Essay

The customer service personnel should be in a position to acknowledge their clients and pay attention well to whatever they say and put into practice active listening. They should also give a chance to the customers to respond to the services the company offers perhaps through the enterprise’s website. For any company to prosper, good customer relation is paramount in building a loyal

The three factors that are most important to myself in building and sustaining trust within customers and/or colleagues are:

Customer service is a term which means a measure of how well products and services meet or exceed the customer's expectations. It is important to have this within a business as it creates a good relationship with the client and you gain their trust, It increase customer life time value and retains customers to stay with your company and have repeat sales. Having good customer service will also reduce negative feedback such as bad words getting around about the company.

The customer service is the ability of skilled employees, to provide products and services to their internal or external customers, to satisfy their needs, apparent or not, to enjoy an advertisement by word of mouth that will bring positive new buyers.

Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage.

Having a high quality customer service team fronting your company can be an expensive cost on your annual expenditure, with your company being able to survive without a customer service team the main benefits of using one is to attract new customers and to deal with different types of customer enquiries. Having high skilled customer service operatives helps a customer seek what they need at a faster pace than having to contact different departments trying to find the help they

In any position, “one of your first goals should be to gain trust and credibility from colleagues, clients, customers, and other contacts” (Cardon, 2012). Trusting the company you do business with is critical, a company must follow

Assurance: Ensuring our customer have trust in our knowledge and confidence in our ability to deliver

Customer Service provides assistance and advice to a company for individuals that use or purchase products or services. For example, if you go to a bank service the people who work in the bank will provide you with assistance and advice because they don’t want your business to fail, also, they will give you ideas and recommendation on what you should do on the current state of your current business

Most customers preferred to deal with companies that offers much of attention for them. According to Kleindl (2002) businesses should learn to gain customers trust. Companies can build effective relationship with their customers by using internet.

What is the meaning of trust? What does it take for a person to fully, unconditionally trust a person? What can that person do, to change, for you to trust them? Merriam Webster’s Dictionary defines Trust as; the belief that someone or something is reliable, good, honest, effective, etc. And I believe trust is the number one key in healthy relationships. For others, especially in my story, I am still trying to understand their warped definition of that fantastic word, trust.

When you think of trust, what do you think of? In your friendships, how much trust do you have? If you don’t have trust, then you don’t have much. Trust is when you and your friend don’t talk a whole lot, but you know she won’t tell anybody your secrets. Trust also happens in the workplace, when you trust someone to show up for work when they're supposed to.

1. Paul Korzeniowski. (2013). The complex challenge of repairing customer trust. In Information Today, Inc. (ITI) PRIVACY/COOKIES POLICY. Retrieved from http://www.destinationcrm.com/Articles/Editorial/Magazine-Features/The-Complex-Challenge-of-Repairing-Customer-Trust-89982.aspx

Many companies continuously fail in customer service satisfaction for many reasons. As service failures are inevitable, it is important for companies, especially small businesses, to capitalize on learning the importance of reducing service failure. Just as the seed is the core of the fruit, customer service is the core of an organization; its meaning is the primary function for organizations to retain business and discover new ventures. Customer service is the primary source of business-to-customer communication and in many ways, handles company issues via phone, email or on site. Without customer service, it would be extremely difficult for organizations to operate or survive effectively.

1. Winning back the trust of loyal customers and ensuring that similar incidence is prevented in the future.