Building Shared Services At RR Communic

The future of the telecommunication industry is an exciting future. No longer can these companies depend on telephone service plans to maintain profit. Each company needs to find other avenues, packages and services that can be sold to existing customers while attracting new customers. The companies

An organization without a clear vision only fails with organizational changes. Having a strategic vision is linked to competitive advantage, enhancing, organizational performance, and achieving sustained organizational growth (Palmer, Dunford, Akin, 2009, p.249). Mississippi Action for Progress

Furthermore, it is our goal to ensure that all of the necessary visibility and metrics currently being used by each department remains as transparent as possible. The ability to manage and view the general ledger, accounts payable and receivable, inventories for each manufacturing vertical and project, and provide these through customized reports that should be not only tailored to each group but they should provide for greater control of the enterprise as a whole without the reliance on individual accounting teams to maintain accuracy and performance of their business units.

Chandler (1977) believes strategy is about using the necessary recourses so the organizations are able to carry out their long-term goals and aims. Which relates to Johnson (1987, pp. 4-5) who states, “Strategic decisions occur at many levels of managerial activity and will be concerned with the long-term direction”.

The globalized business environment has determined companies to develop complex strategies intended to address the challenges determined by these factors. The increased competition in most business fields requires that companies develop flexible strategies that are able to address the changing conditions of the environment. The same situation applies to the telecommunication industry.

The largest issue is the deadline that has been imposed by what some inside information about the company 's competitors. This along with economical issues and reduced budget has

First step is to set, agree and emphasize on our hard goals as a team. These goals are not expected to be too different form the ones set by Brian for V.H.E. After that, each division is expected to present their SWOT or a similar analysis for their individual center. Once these tasks have been completed, each individual center manager and I can set and agree on hard goals for that division along with a specific strategy to reach those goals. For example, the goal of reducing waste, including, high level inventory will be on the hard goals list for all profit centers. Profit sharing plan will be re-written to reward

4. The VP of Finance is very hesitant to any drastic strategy change. He would like to see specific goals tied to results.

     In today’s telecommunication market there is a lot of competition by industry giants such as Sprint,

8. Threat of New Entrants: “There are a number of low-cost carriers (LCCs) in the domestic market and the Company competes with LCCs over a very large part of its network.”

a. Department Heads are to be aligned over a platform with allocation of KPI in their respective fields in the light of the strategic objectives.

Device an implementation strategy that would guarantee the support of the divisions presidents for the shared customer service center.

An intended strategy approach suggests it is fixated on a specific outcome which may reduce the rigidity of an organization but it does ensure focus is kept. It is argued that an organization is more likely to succeed through these stricter

The company’s vision and strategic direction is not clearly communicated and acted upon by all members. Functional managers are working on their own pet projects, which are not contributing towards the

1. How difficult was the task facing Immelt assuming the CEO role in 2001? What imperatives where there to change? What incentives to maintain the past?