Building An Effective Technology Support Team

1517 Words Feb 1st, 2018 6 Pages
Along with the several benefits that technology provides, it also causes some problems and issues. Therefore, technical support is needed to solve these issues and make use of technology easier for the users.
Making a technology support teams is not as easy to just simply choose people because these teams play an important role in the success and reputation of the company. These personals create the first and last impression of the company in the eyes of the customer. They have the huge responsibility of listening and satisfying the customers, so that they make a positive image of the company and its products. Therefore, it is very important to build an effective technical support team.
Building Effective Technical Support Teams
Technical supports teams are vital in the current scenario but they can only be effective if carefully designed. According to Moreira (2003), effective teams can do jobs in short time and with fewer mistakes which ultimately enhance the productivity, increase the loyalty and higher the retention of the employees. It is the responsibility of the IT manager to build the support team and Moreira (2003) introduces four steps that are needed in this process.
Knowing the Team Members
Moreira (2003) states that building an…
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