ABSTRACT
Bureaucracy is all about the rules and regulations to manage a particular activity in the organization. This paper is about how bureaucracy used in old organizations and how it affected the processes of new organizations. It explains how bureaucracy is not applicable in today’s business environment because of many facts. As years went through there was a drastic change in the operations of the organisation. The concern moved from organization to customer service, so the bureaucratic organizations changed their strategy from bureaucracy to customer service, this include government organizations also. Different authors thought about issue the issue different and this is explained in a very lucid language in this paper.
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They demand the better quality of product and long term services. The growth of successful companies depends on their long term business planning. The process is to identify and pursue core technologies and competencies to increase the growth of organization. (Gerald B Dyer, 1994)
❖ To provide superior customer service:
In the survey of some companies, it was found that the utility and telephone companies were focusing on the customers who are the maximum part of businesses. The firms that provide better services, it is very difficult to offer loyalties towards increasing the productivity. For example, Sears Automotive Division implemented the commission based structure which requires its mechanical engineers to meet some specific quotas. In contrast with this, Sears are blamed for charging more to the customers with the unnecessary repairs of the automobiles by the Department of Customer Affairs, California. (Jane Applegate, 1992)
❖ Providing unique services:
This includes implementing best customer care programs. In this regard, the departmental stores provide lunch and snacks to their customers who shops. Some employers help the out station customers with the schedules of their travel and accommodation.
❖ Implementation of Improvement & Benchmarking
To improve the business processes, the complaints of the customers & reasons for the return of products should be tracked. This ensures that the desired improvements are
A bureaucracy is a way of administratively organizing large numbers of people who need to work
In his book, Bureaucracy: What Government Agencies do and why they do it, James Q. Wilson’s main objective is to better define the behavior of governmental bureaucracy, believing traditional organizational and economic theory does not adequately explain their actions. Wilson believes that government agencies are doomed to be perceived as inefficient entities by the public. He gives examples of commonly held perceptions of bureaucracies and reveals how these are mostly misconceptions. He points to the environment of bureaucracy, where rules and procedures, dictate goals, along with context, constraints, values, and norms.
Osborne and Gaebler argue that the American bureaucratic model was created and developed during the economic depression and two World Wars, which was appropriate and worked superbly. At that time, people wanted security, stability, fairness, and equity from government. The government put more emphasis on stability rather than quality. But today, the American public wants increased quality and choice of goods and services, flexible and adaptable institution that empower citizens rather than serving them. Therefore, there are three major weaknesses of bureaucracy which are not in accordance with the current condition: the bureaucratic model was rigidly hierarchical, focused on regulating the process, and far away from flexibility and creativity.
When the framers of the Constitution developed our government, they gave Congress the authority to create the departments necessary to carry out the day-to-day responsibilities of governing - the federal bureaucracy. The vast majority of the departments, agencies, and commissions that make up the federal bureaucracy today were created by Congress through legislative acts. Congress is unable to act in a bubble though, due to the nature of the system’s built-in checks and balances, Congress must first get the president’s “buy off” which is represented by his signature. Although Congress has the authority to create these agencies (with the president’s agreement
PA can be seen as a as a dense twist of organizations and branches of government which need to relate to each other in order to serve the public needs of the society. Bureaucracy, as a result, is the internal engine of each public branch of government which coordinate and organize through rules and in a hierarchical way, all the administrators, as to provide an efficient system which is able to satisfy all the public demand of goods and services. However, most of the time it is subject to ridicule and condemnation by the citizens and the whole society for several reasons. Firstly, because of the overcrowded staff which permeate the entire bureaucratic system. This is a crucial problem which many of the governmental organizations are
"To the extent that US bureaucracy succeeds, it is due not just to the competent work inside individual organization but the competent interactions among them.” (Goodsell 2008) This quote from Goodsell’s book sums up the book perfectly for me when it comes to the tasks that society puts on bureaucrats. Before reading Charles Goodsell’s, The Case for Bureaucracy: A Public Administration Polemic, I did not appreciate the United States Government and what is accomplishes on a daily basis. Goodsell’s book examines how essential the United States’ public service institutions are, even when though they are often heavily criticized. Goodsell showcases the research he’s conducted and survey evidence that shows how that bureaucracy is effective in accomplishing tasks that are free of corruption and staffed with employees who are passionate about their work. He discusses criticism and misconceptions of the United States system of government and argues against that. Overall, Goodsell’s book has reinforced and fully convinced me that bureaucracy at all levels in the government is both effective and efficient. The thesis of the book is to describe the larger difference between bureaucracy’s reputation and its actual record. Goodsell discusses issues of bureaucracy, over expectations of bureaucracy, and why bureaucracy is so important. Common misconceptions
Today’s market demands organizations to have a strategic plan. The purpose of the strategic plan describes where the organization wants their organization to go. A strategic plan is a document used to communicate goals, and the actions needed to achieve those goals. In order to remain competitive every organization needs to innovate to stay ahead of the competition. They need to develop new products and services with increasing frequency. The design of these new products and services must meet, or exceed, customer expectations and at the same time, they must generate an acceptable financial return for the organization. However, any business that does not realize the importance of developing new products will not last very long as a consequence
The word “bureaucracy” has a negative connotation to many people. The fact is that our current system of government would not be able to survive without bureaucracies. The bureaucracy has become the “fourth branch” of the government, it has quasi-legislative and judicial powers and in it’s own field its authority is rarely challenged. The presence of these large, inefficient structures is necessary if the American people want to continue receiving the benefits that they expect.
The learning and growth perspective uses the organization’s resources to adapt to the changing wants and needs of customers. The organizations must ask itself whether it can continue to improve and create value for its customers (Kinney and Raiborn 2013, 11). An organization’s ability to innovate and improve their products or services directly affects its value. An organization can create economic growth by developing new products and services, improving existing products and services, and developing more efficient operations (Kaplan and Norton January/February 1992, 75).
Strategy formulation has been acknowledged as one of the most crucial factors of ensuring the long-term growth of the business. However, the manner in which strategy is formulated, and most importantly, the nature of the strategy chosen for the company determines its future position in the marketplace (Grant, 2005).
Bureaucracy was one of the most popular theories developed and is used in some modern organisations such as the NHS and the Police. Through the years bureaucracy has developed a bad reputation for de-humanizing jobs (Grey, 30) “In the ideal-type, people are no more than parts in a well-oiled machine –devoid of passion, prejudice and personality”, although some people prefer this structure (Handy, 22) “No one, it seems, approves of bureaucracy except, interestingly, lots of people in organisations who like to know where they stand.”
With the creation of new states and the intervention of government in everyday life of citizens necessitated the need for ideal-type of bureaucracy. Everywhere whether in developed or developing nations, bureaucratic structure is a common phenomenon.
Abstract: The theory of bureaucracy was proposed and published by Marx Weber (1947). Although there are some studies on this perspective were discussed before him, those theories did not form as systematic theory. After Weber, the issue of bureaucracy becomes a hot topic in the field of social organization. Almost all well-known scholars such as Martin and Henri have published their views on it. Bureaucracy adapted as the traditional organizational model during industrial society, essentially, bureaucracy could exist rational. This essay firstly will review the principle of bureaucracy in organization based on organizational design perspective. Secondly, it will analyze the strengths and weakness of
Therefore, when we look at a broader sense, bureaucracy goes beyond division of labor, although it is very important and necessary for the existence of the bureaucratic system. It involves accurate and detailed definitions of the duties and responsibilities of each person or office. Administrative regulations help in determining the areas of responsibility and control the overall allocation of resources that are distributed according to the need and requirement of different departments of an
The word Bureau means office and Kracy means usage. So, bureaucracy refers to a form of social organization which is managed by strict rules and regulation and which has a goal of achieving technical superiority over any social organization. But