Case study questions: Burton Snowboards
Q1) Analyze Burton using the competitive forces and value chain models.
When examining Burton Snowboards we can see how they considered factors of the competitive forces model in an attempt to expand globally.
Traditional customers
At its peak burtons controlled over 40 % of the US snowboarding market and remains the market leader despite growing competition.
One way Burtons has stayed market leader is by being adaptable and dynamic which is a competitive necessity.
Burtons take feedback from its customers very seriously and will move quickly to meet their needs. An example of this is if a rider tests a jacket and recommends re positioning a zipper, Burton’s production line must be able to
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Inbound logistics
One problem that Burtons faced was the handling of overdue purchase orders in the procure to pay process, which consists of all the steps from purchasing goods from a supplier to paying the supplier.
SAP and Burton worked together to improve communication between warehouses and supply chain efficiency.
A management dashboard developed with the help of SAP shows how smoothly a critical process is running at a certain point in time. Information from the dashboard helps Burtons users identify inconsistencies a problems that should be monitored more closely.
Operations
SAP analysts helped Burton identify the top 5 transactions that were most critical to its business operations.
SAP and Burton worked together to improve communication between warehouses and supply chain efficiency.
Sales and marketing
Burtons take feedback from its customers very seriously and will move quickly to meet their needs. An example of this is if a rider tests a jacket and recommends re positioning a zipper, Burton’s production line must be able to make this adjustment quickly and easily.
With the help of SAP analysts, the time taken to complete the available to promise process was reduced from hours to 20 minutes to complete (Available to promise, in response to customers order enquiries, reports on available quantities of a requested product and
As the hockey skate market matures and becomes more concentrated with a few large competitors (Exhibit 6),
The database consists of customers that have purchased items with the last 12 months and their demographic information. The use of the catalog, internet, and retail stores has enabled the company to capture customer information, cross-market products, and provide a convenient shopping experience for customers. The company’s customers are primarily females with a passion for the riding sport. The customers are affluent and luxury oriented who tend to choose to buy from the company for the high quality and premier products. The customer base shows high repurchase rates and has been very loyal customers.
One of the key objectives of the Federal-Mogul Motorparts global communications function is to position positively the company’s latest news and developments with trade, business and consumer media throughout the world. Whether it’s a trade show, a recruiting fair or a facility tour with media in attendance, when managed properly, these types of activities provide reporters with the right tools and messages for them to develop news stories that portray Motorparts in a positive light.
In regards to your concern towards the newest store, I have come up with two solutions to remedy the complaints against poor service interactions that the customers receive from cashiers, the sales floor and issues with apparel. These two strategies can help resolve the current problems and allow Flagship Apparel to be the best athletic destination it can be for our valued customers.
It is much appreciated when a valued customer provides us with feedback as it allows Lane Bryant to provide the best possible merchandise and service to our customers. Please know I am sending your comments to our merchandise team so they can take your feedback into consideration when making decisions about future product lines.
· New car models and designs are being introduced each year. If Holden can focus on fulfilling; customer preferences, wants and needs with a variety of variable options.
Snowboarding has reached a height in popularity that has some didn’t think was possible. The snow boring industry has grown by a tenfold by now grossing 5 billion dollars a year. Many companies have invested millions of dollars into
Baldwin implemented the Board Differentiator strategy. This company has competed with their product in all five segments. Their prices
Creation, acceleration and emotion are the key components for any automobile industry to deliver its goods to the expected standards. General Motors, popularly known as GM has been a pioneer in the global autoindustry for more than 100 years. Developing from horseless carriages to the latest sports cars, innovations have always excelled at putting the world on wheels. In fact, there are a lot of exciting things to share about the company. GM’s corporation started in 1892 by R.E. Olds, with a solid financial foundation, which enabled him to produce great vehicles for customers and build a bright future for employees, partners and shareholders. GM slowly initiated its staff of experts in the factories which are located in different parts of the globe and acquired the brands like Chevrolet, Pointiac, GMC, Buick, Cadillac(General Motors Corporation, 2015). Leading the way is their tailored leadership team who set high standards for the company so that they can produce the best cars and trucks. This means that GM is committed to deliver vehicles with compelling designs, flawless quality and reliability, leading safety, fuel economy and commercial features. All are intended to create that special bond that can only happen between a driver and a vehicle. General Motors is a customer driven company and aims at earning customers
The Customer relationship, Order fulfillment, and Supplier relationship processes need to be analyzed from the perspective of process structure, process improvement, layout, and capacity.
According to Ryan Trzybinski, global product strategy manager for linehaul at Eaton, for several years, Eaton and Dana have worked in tandem to further enable drivetrain synergy. He added that sharing information and ideas in the design phase enables more solid enhancements in the final
| * Outstanding core competencies in design and racing * Engagement of Yamaha’s employee’s toward the satisfaction of the end consumer
The store has experienced many challenges during the past 52 years, such as competition from big box stores, sales tax burdens and other obstacles. Zigelbaum believes that Town Line is, “much more than a paint store” and their many selections of designer fabrics and European paints are the things that make them special because, “you just don’t see them anywhere else.”
It was pleasant enough to be able to stand comfortably outside in a light jacket or sweatshirt. A perfect day to glide down a powdery mountain along with my best friend. The anticipation was building as I sat in the back of Mrs. Smith’s eighth grade classroom. In a matter of minutes I would be packing my gear into the car and traveling toward impending doom: Sundown Mountain, twenty one runs of exhilaration and danger. At that point in time I didn’t know whether to be excited or nervous. Snowboarding was completely new to me, not too much different than skiing except for the fact that my balance would be shifted differently. I struggled enough as it was keeping my balance on skis. How could I possibly be able to successfully maintain my balance on a board?
I currently work as a retail sales associate at Maurices, a retail clothing chain that sells women’s clothing, shoes, and accessories. There are over 900 stores, the majority of which are often found in small towns across the United States. Maurices serves a wide range of customers between the ages of 18-40, sizes 0-24, and has a variety of clothing options ranging from casual to dressy and everywhere in between. The company prides itself on being “simply the best hometown specialty retailer,” with a focus on “customer obsession.” From their product offerings to their return policy, down to the very people they employ in their stores, Maurices certainly takes into consideration every minor detail and strives to deliver an excellent customer experience for shoppers. However, in the business of retail clothing, there is always room for improvement in order to set yourself apart from competitors, attract and retain customers, and drive up revenues.