Bus 250- Management Information Systems

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Kelli Ramey Dr. Carol Wysocki BUS 250- Management Information Systems November 8, 2015 Meet Our CEO Gabe’s Cleaning Service was established by our CEO, Kelli Ramey in 2011. As a sole proprietor, Kelli has worked hard to build a business where customer’s needs always come first. Kelli’s goal when meeting with customers is not only to get a sense of who they are and what their cleaning needs may be, but she also prides herself in really listening to what the customer is saying and making sure to jot each and every detail down as they go along. When meeting with each customer for the first time, she is able to build a customer profile that truly matches each unique client. Our Mission Our mission when serving customers is we strive to…show more content…
Customer Service is our #1 priority. We pride ourselves on being able to fully meet our customer needs and offer our 100% Customer Satisfaction Guarantee. If a customer is not 100% satisfied with the job we have performed, we will come in and redo the cleaning job for free. This is our guarantee that allows us to stand out from our competitors. We are very confident that our service will meet or exceed our customer’s satisfaction and if it doesn’t, we want to make sure we are given the opportunity to correct our mistakes and make it right for our customers. Software Used One of the ways we are able to fully “get” our customers and ensure that they are satisfied and receiving the product they desire, is by creating a unique customer profile for each new client. When creating a customer profile or customer database for each and every new customer, we are able to access our customer’s information using the software HouseCall Pro to help streamline our customer’s experience. The use of this software allows us to “Keep customers, jobs & invoices safely backed up in our private cloud. Also grow relationships by always having job history close at hand.” (HouseCall). Utilizing HouseCall Pro, we are able to better manage our client’s details and instead of focusing on the paperwork related to the business. We like using this amazing software because it allows us to focus on what we do best, which is creating a clean environment to
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