Bus 430 Complete Course Bus430 Complete Course Essay
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BUS 430 Complete Course BUS430 Complete Course
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BUS 430 Week 1 Discussion 1
"Customer Service - Zappos" Please respond to the following:
* From the e-Activity, analyze the role that customer service plays and determine the service management skills at Zappos. Evaluate the different way(s) that Zappos creates a superior customer service. * Choose at least two OM activities in Exhibit 1.1 from Chapter 1 of the text. Evaluate how each of the activities impacts the management of goods and services that Zappos provides. Include one to two examples…show more content… Note: Refer to Chapter 4 of the text for information on Hill’s Strategy Development Framework. * For each company you chose in Part 1 of this discussion, compare and contrast each sector of the framework and determine which key area(s) provides a competitive advantage. Provide at least two examples to support your position.
BUS 430 Week 2 Quiz 1
Service management skills would include all of the following except
Which of the following is not a key activity of an operations manager?
Service organizations generally
Which of the following is the correct sequence describing the evolution of operations management?
The quality revolution is most related to
Computer software would be an example of
Support processes would typically include all of the following except
Which one of the following has the highest goods content?
Which of the following is not a current challenge to OM?
Which of the following would be the lowest in goods content and highest in service content?
The following terms -- interchangeability of parts, division of labor, highly repetitive tasks -- best relate to a focus on
A value creation process could be any of the following