Bus 430 Complete Course Bus430 Complete Course Essay

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BUS 430 Complete Course BUS430 Complete Course
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BUS 430 Week 1 Discussion 1
"Customer Service - Zappos" Please respond to the following:

* From the e-Activity, analyze the role that customer service plays and determine the service management skills at Zappos. Evaluate the different way(s) that Zappos creates a superior customer service. * Choose at least two OM activities in Exhibit 1.1 from Chapter 1 of the text. Evaluate how each of the activities impacts the management of goods and services that Zappos provides. Include one to two examples
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Note: Refer to Chapter 4 of the text for information on Hill’s Strategy Development Framework. * For each company you chose in Part 1 of this discussion, compare and contrast each sector of the framework and determine which key area(s) provides a competitive advantage. Provide at least two examples to support your position.
BUS 430 Week 2 Quiz 1
Question 1
Service management skills would include all of the following except
Question 2
Which of the following is not a key activity of an operations manager?
Question 3
Service organizations generally
Question 4
Which of the following is the correct sequence describing the evolution of operations management?
Question 5
The quality revolution is most related to
Question 6
Computer software would be an example of
Question 7
Support processes would typically include all of the following except
Question 8
Which one of the following has the highest goods content?
Question 9
Which of the following is not a current challenge to OM?
Question 10
Which of the following would be the lowest in goods content and highest in service content?
Question 11
The following terms -- interchangeability of parts, division of labor, highly repetitive tasks -- best relate to a focus on
Question 12
A value creation process could be any of the following

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