Bus 430 Complete Course Bus430 Complete Course Essay

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BUS 430 Complete Course BUS430 Complete Course Click Link for the Answer: http://workbank247.com/q/bus-430-complete-course-bus430-complete-course/22257 http://workbank247.com/q/bus-430-complete-course-bus430-complete-course/22257 BUS 430 Week 1 Discussion 1 "Customer Service - Zappos" Please respond to the following: * From the e-Activity, analyze the role that customer service plays and determine the service management skills at Zappos. Evaluate the different way(s) that Zappos creates a superior customer service. * Choose at least two OM activities in Exhibit 1.1 from Chapter 1 of the text. Evaluate how each of the activities impacts the management of goods and services that Zappos provides. Include one to two examples…show more content…
Note: Refer to Chapter 4 of the text for information on Hill’s Strategy Development Framework. * For each company you chose in Part 1 of this discussion, compare and contrast each sector of the framework and determine which key area(s) provides a competitive advantage. Provide at least two examples to support your position. BUS 430 Week 2 Quiz 1 Question 1 Service management skills would include all of the following except Question 2 Which of the following is not a key activity of an operations manager? Question 3 Service organizations generally Question 4 Which of the following is the correct sequence describing the evolution of operations management? Question 5 The quality revolution is most related to Question 6 Computer software would be an example of Question 7 Support processes would typically include all of the following except Question 8 Which one of the following has the highest goods content? Question 9 Which of the following is not a current challenge to OM? Question 10 Which of the following would be the lowest in goods content and highest in service content? Question 11 The following terms -- interchangeability of parts, division of labor, highly repetitive tasks -- best relate to a focus on Question 12 A value creation process could be any of the following

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