Busines and Administration Level 2 Unit 2 Assessment

3214 Words Mar 30th, 2013 13 Pages
Unit two: Principles of providing administrative services Assessment
Section 1 – Understand how to make and receive telephone calls
1. Complete the table below with descriptions of at least two different features of a telephone system and how/when they would be used.
Feature How / when used
Answer phone Answer phone is used when there is nobody on the end of the line to take the call it is used to leave a message for the person you are calling.
Call back Call back is used to redial an engaged telephone number or extension automatically when the line becomes available.
2. Prepare a brief report advising people on: How to follow
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External mail services: Royal Mail, Courier
3. Describe two methods that you can use to calculate postage charges for mail and/or packages.
One method of calculating postage charges for mail and/or packages is to weigh it and measure the length, height and width of it, then type the details into a postal website or comparison website. Another method of calculating postage charges for mail and/or packages is to consider what time/date it is now and when the mail needs to be delivered by, what the destination of the mail is, what the size, weight and shape of the mail is, how specific is the delivery time, does the mail need to be traceable throughout the delivery, does it need to be signed for upon delivery, does it need to be insured. Once you have this information you can then proceed to work out how much the postage will be. If the mail needs to be tracked and delivered by the following day then it will cost more in postage than something that doesn’t need to be tracked and can be posted normally.
Section 3 – Understand how to use different types of office equipment
1. Describe the main types of equipment found in offices and how they are used. Include examples of at least three different types of office equipment.
Printers – There are usually two different types of printers – Laser and Ink jet. Both types of printers are used to print documents from PCs or laptops. Laser printers are used if there are a lot of print outs needed or the
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