Busines and Administration Level 2 Unit 2 Assessment

1. In relation to your current business environment (or one that you are familiar with), identify at least two different types of information technology that may be used when completing work tasks.

Telephone – A telephone maintains a few different features rather than just receiving and making calls. At work the phones that we use are often different to

1. In relation to your current business environment (or one that you are familiar with), identify at least two different types of information technology that may be used when completing work tasks.

You” by Garry Oswald, talks about parcel shipping can be five to ten % of a company total expense. Shippers are looking to get a handle on the numerous surcharges that are becoming an ever growing share of their parcel shipping cost. It is imperative that your parcel invoices be audited. There are just too many benefits to be missed if this process is skipped. There are many ways to accomplish the complicated task of auditing, paying and capturing information from your parcel involved. Outsourcing this function to a fright or parcel audit and payment company is probably the most commonly used solution. If you want to save money you can do it in house. You will need a certain level of expertise and requires a time and resource commitment on

I can certainly transfer you to our Home Care representative in the Bankstown area. Are you able to hold 1 to 2 mins while I get someone on the line for you?

Bibliography: The button was first set to call a phone number upon pressing the button itself. Upon further realization, having the button instantly call served no beneficial purpose than contacting one person. So a timer was added that had a countdown from five to zero, then when the timer reaches zero the call is made and the countdown stops. An idea was thought, in case of an emergency the countdown would be more suitable on a “long-click” rather than a normal click. By doing this the user will have the ability to cancel out the call/timer. In response to the previous addition, a function was added to click the button once more to stop and reset the timer. Once this function was made, an error was spotted in occurrence that the button would continue counting down towards the negative numbers. To fix the error, instead of having a “press-up” action, it was changed to a “long-press” action. This allowed two separate forms of pressing mechanisms to get separate

If you don't want to miss incoming phone calls to your cell phone, get an app that answers calls and records a message. Listen to your messages, and return calls during your rest

DIRECT CALL PICK-UP | Dial an access code to answer any ringing line in the multi-line

Presently, mail arrives at the processing plants in a variety of different arrangements which makes it difficult to sort and handle in a timely manner. To avoid mail being sorted manually and on a case-by-case basis at the plant, mail needed to be properly segregated and tagged in a consistent manner. By doing that, mail could easily be sorted and sent to its next destination in a much more timely fashion, which is absolutely critical in the courier business. In essence, the purpose of the project was to assure quality mail was arriving at the processing plants to save time and increase process efficiency. The objectives were to increase the speed in which mail flows through the various facilities and to decrease the amount of mail that needs to be manually sorted at the plant, all by harnessing the power of standardization.

Not another sound is heard from the other end of the phone aside a small gasp and a few gentle, shaking breaths, before the blaring beep signals that the caller has just hung up.

With this newly adopted concept, we were now in the market for a new phone system. The current phone system would not support the additional lines or the architecture of linking phones to enable partner monitoring. We looked at a number of different models from a number of different manufacturers including digital, IP and a hybrid of the two. We also visited a number of companies referenced by the vendor to actually see the system in operation. What we really focused on was a solid system that was easily expandable, carrying all the features we were accustomed to and the capability of linking multiple lines on a single phone.

Callers connect to VoIP technology in three ways. One method uses a regular telephone, along with a fast Internet connection, and for the individual soldier placing a call, an analog telephone adapter or ATA. The ATA converts analog voice signals into digital packets of data to be sent over the Internet. This application of VoIP technology is easy to set up and use, and is frequently used by VoIP consumers.

Call extensions: Adding a call extension is available globally, on mobile phones, tablets, and the desktop. It includes your phone number, and if you are on a mobile device, can also include a call button that allows customers to click-to-call.

At the basic level, VoIP functions much like the common Internet services that are available today. Voice data is received at one end of the IP network and is compressed, digitized, and broken down into data packets with unique serial numbers. A universal lookup table or an IP reference table helps the server at the call originating end to find out the IP of the receiver to whom the call is placed. Once the IP is resolved, data is sent to the destination IP much in the same fashion that emails and web data is transferred across the network. The data packets that are received at the destination end is collected, arranged according to sequence numbers, and converted back to analog signals so that the receiver can hear the voice. VoIP is possible between two computers, between two telephones that are connected to a network or even between a computer and a telephone. This means that a person with a PC can originate a call to a landline or vice versa [Jain, 2004]

When you see a commercial with an announcer stating, “Call now, operators are standing by,” your call is being answered by a call center. Call centers are locations that can perform a variety of tasks for a business. According to Wikipedia.com, “A call centre or call center is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.” (http://en.wikipedia.org/wiki/Call_centre)