Business Analysis: Barclays, a Major Financial Services Provider

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1. INTRODUCTION Barclays is a major global financial services provider engaged in retail banking. Bar-clays is organised within these business clusters: Corporate and Investment Banking, Wealth and Investment Management; and Retail and Business Banking. The Corporate and Investment Banking, Wealth and Investment Management cluster comprises three business units: Corporate banking; Investment banking; and Wealth and investment management. The Retail and Business Banking cluster comprises four business units: Africa Retail and Business Banking (including Absa Group); Barclaycard (credit card and loan provision); Europe Retail and Business Banking; and UK Retail and Business Banking. With over 300 years of history and expertise in banking,…show more content…
(1959). According to Herzberg, individuals are not content with the satisfaction of lower-order needs at work; for example, those needs associated with minimum salary levels or safe and pleasant working conditions. Rather, individuals look for the gratification of higher-level psychological needs having to do with achievement, recognition, responsibility, advancement, and the nature of the work itself. (Figure 1) This theory suggests that to improve job attitudes and productivity, administrators must recognize and attend to both sets of characteristics and not assume that an increase in satisfaction leads to decrease in unpleasurable dissatisfaction. Herzberg concluded that these factors not only cause job satisfaction, but to have a positive and lasting influence on motivation, if they are present. Therefore these factors became known as “motivators”. Dissatisfaction on the other hand was caused by factors in the job environment that did not directly contribute to the work itself, Herzberg, Mausner, Boch Snyderman (1959). The positive handling of these factors, according to Herzberg, could have only a short-term effect on motivation, while these factors caused severe dissatisfaction with the job, if they were handled badly. Herzberg referred to these factors as “hygiene”. 4. MOTIVATORS According to Herzberg (1968) only well-designed jobs, challenging tasks and the acknowledging awareness of management and

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