Business Analysis : Hospitality Industry Essay

Over the last few years, unemployment rates in hospitality industry in south east Spain has continued to grow despite the industry registering increase in the number of tourists arriving in that region. This has resulted in socioeconomic problems that cause stress to the economy and the country at large.

“Fuester von Volfnam, the council has spoken and has found you guilty of constant incidents of misuse of you power. In the beginning your efforts contributed much , but overtime, your mistreatment of the Shtejlni under your care has served not to better, but worsen our country. Therefore your title as Master of Hospitality is hereby forever stripped from you.”

The 3rd most largest sector of workforce size is in hospitality, leisure, travel and tourism.In UK theres lots of unemployed people which the UK government social mobility stategy, guide and sopprt them to benifits into higher skilled and managment roles.there are 106,300 people to replace both those who are leaving and to fill a new job.

In Zimbabwe, Harare is an unbeatable destination for hospitality services of all sorts. Hospitality is the harmonious mixture of shelter, food and beverage, the physical environment, the behavior and attitude of people, Pizer (2011). The hospitality services are mostly found in hotels and a hotel is ............. The researcher wants to find out what are the challenges that are faced by the hotels in Harare. The researcher embarks on this study to gain a deeper understanding of the research problem and to hone the research problem solving skills in the area understudy. The researcher carries out this research by desire to understand the challenges that are faced by hotels, and also to determine whether the findings will have the significance in addressing the research problem. Hotels are part of the greatest contributors that contribute towards the Gross Domestic Product (GDP) of Zimbabwe, Deswell (2007). The hotels are responsible for being hospitable because hospitality is essential in attracting visitors to the establishment such as the star rated hotels. The research is worth doing because it provides a fresh insight about what solutions to implement so as to avoid future operational challenges that will continue to affect the operations of hotels in Harare. The study also sought to identify the challenges that affect the hotel operations in Harare with a view to recommend measures that can

Four Seasons Hotels and Resorts have a worldwide presence running more than 60 properties in over 25 countries. Among them are luxurious hotels and top destination spots, making Four Seasons a leading player in the hospitality industry. Its unique management style has enabled it to clinch the top position and becoming a world-renowned brand. The company has geared its efforts towards creative innovative ways to address the needs of their guests while maintaining a high ethical code in all aspects of the business (Hallowell, 2003). Four Seasons Hotel and Regent Hotel brands are the managers of most of the properties. The brand originates from Toronto, Canada where Lsadore Sharp opened the first hotel in 1961. His vision was to develop a chain of luxurious hotels providing quality services and facilities.

Employees are the backbone of any organisation. They are the human capital that operates the functions of the organisation. Employees enable an organisation to function with its day to day operations. According to the Global Talent Trends and Issues for the Travel & Tourism Sector report by World Travel & Tourism Council (WTTC), global employment in hospitality is over 100 million jobs. This figure is expected to rise 2% yearly. Hospitality industry will grow faster in upcoming years. Global and national employee demand and supply pool will be affected. More hospitality industry employees will be needed to fulfil the demand. Therefore, retention of employees for a stable workforce in an organisation is important.

When financial ratio analysis of an industry, having business in multiple fields is done, the major concern becomes the difference between the overall hospitality industry, as well as single company. As mentioned earlier, hospitality industry involves lodges, hotels, theme parks, cruise lines, event management (Ketz, et al., 1990). The major concern is that hospitality industry classifies in service industry due to which it provide multiple services to diverse client portfolio. Hence, the financial ratio would not provide overall information about the different segments it addresses (Ketz, et al., 1990).

This report is going to present the importance of planning, recruitment and selection, training and development, reward management in the human resource management of hotel industry. For detailed consideration,

The rate of growth refers to the degree of growth opportunities in the market area. The hospitality industry rate of growth was measure on five dimensions such as rate of growth in industry sales, rate of growth new hospitality service sector and so on (Khairil Wahidin Awan, 2008).

The four reasons that HR managers should be strategic business partners are ; to increase productivity of the labor force which will in return increase the profitability of the organization, it helps with competency and talent management, business is a changing environment and to neutralize the effects of globalization in the business landscape7. HR managers can increase the productivity of the labor force by using different policies, procedures and practices. HR managers can also work to increase pay and benefits that the company offers to increase productivity. When employees are productive, the company will make money and thus more profitable. Talent management and competence are also important for a workforce. If employees are not set to be successful or competent, then a high turnover rate will occur. Instead through the incorporation of policies, procedure and practices, employees can become competent and their talent managed correctly. This will in turn increase the retention and lower the turnover rate, which in effect saves the company money. The changing business environment is very fast paced and busy as well as stressful. This could be a large contributor to the high turnover rate and low retention rates. The HR manager can make a significant impact in reducing the attitude in the environment and improve the method of handling constant change. Globalization has made a large impact on business. Through policies, procedure and practices, the

In this world, people are the most important resources for business. This is extremely genuine with respect to a service-intensive sector, which is Hospitality and Tourism (H&T) industry (Baum, 2006). In this industry, development support should emphasize on the staff with high quality of performance and skills so that the hospitality and tourism industry can reach the level of full business potential and it is the main factors to underpin the competitive success in this industry (Baum, 2006).

Many different factors lead to the success of an organisation such as the Hilton hotels the combination of high quality services, technology and employees and their attributes that is requires for this business to thrive. Human resource management refers to "the policies, practices and systems that influence employees ' behaviour, attitudes and performance" (De Cieri et al. 2003:4). The main point in this report will be how the HR management team help maintain the businesses success in departments such as recruitment, training and development.

Human resource departments act as a means to organize a business structure while managing its most valuable resources. In the hospitality business, many would agree that a company’s most valuable resource is its employees. Despite a human resources departments many functions, benefits and compensations tend to be what attracts employees to its potential employers. Regardless of the country a company may be located in (e.g. Netherlands, Brazil, or the United States), benefits such as: vacation, sick leave, overtime, etc. will always be relevant. Social, cultural, political and technological factors may influence the way companies implement this segment with the guidance of the human resource department, but it is a company’s

Lodging or hospitality industry is a type of residential accommodation, which provides use of room for the tourists or the people who are away from their home accompanied by the food service & other service products for the duration of time the customer has paid for.

Hrm is the activity of managing a business that includes the human resource of a company. Hrm is a process which objective starts from identifying the need for human resource to amplifying the performance of the employees to achieve the goal of the company. InterContinental Hotels Group PLC is a large hospitality company and so the management of its human resource is very crucial for it to achieve their company’s goal. Through hrm, InterContinental Hotels Group PLC acquire, train, appraise and compensate their employees. Along with these, InterContinental Hotels Group PLC also attend to their employees labor relations, health and safety and fairness concern through