Business Analysis : Nationstar Mortgage Business Operations
976 Words4 Pages
Nationstar is one of the largest non-banking residential mortgage loan servicer in the United States. The Company was founded in 1994 and is headquartered in Lewisville Texas. Nationstar Mortgage Business operations based on 3 key areas
1. NSM has a servicing portfolio in excess of $453 billion and serve over 2.7 million customers.
2. Nationstar operates an integrated loan origination platform and are licensed to originate residential mortgage loans in 49 states and D.C.
3. Technology and data enhanced solutions to the real estate market and companies engaged in the origination and/or servicing of mortgage loans.
Loan Origination is very small segment of company. It’s around only 2% of Nationstar’s total revenue. The purpose of this paper is to point out key issues, problems and opportunities related to originations platform and how can Nationstar strategize to expand origination while mitigate these risks.
The current systems are based on multiple platforms, which means that data has to gathering and decision engines are different platforms. Also, the current approach is liner, which is not supportable in the long run. This cost of maintenance including license is higher, creates more audit and compliance issues, impact customer service, drive employees moral low due to frustration caused by redundant work. The bottom line is that an increasingly tight regulatory environment, makes it difficult to create sustainable revenue