Business Analysis : Pizza Usa

1899 Words Oct 19th, 2014 8 Pages
Now that prominent literature has been reviewed, the analysis of the case study of Pizza USA, as alluded to earlier, will be done. Pizza USA is considering offering a delivery service due to customers saying that it would increase their willingness to buy from the restaurant. In part one, this analysis will take place from the point of view of a customer. In part two, this analysis will take place from the point of view of a manager. From this, one will be able to determine the following for Pizza USA: the features that are important to a customer in regards to pizza delivery; a categorized master list of features that are important to customers in regards to pizza delivery; process design requirements for pizza delivery that are accompanied by quantitative measurements; and a flow chart which lends a visual aid to management of how the process design is theoretical going to efficiently run.
Part One In this scenario, the analysis will be from the point of view of a customer in regards to the experience of ordering a pizza to be delivered. Only the service of pizza delivering will be focused on, rather than the pizza itself. Through logical progression one can determine the basic necessities that are important to a customer’s experience: 1). there must be a user-friendly method of ordering; 2). there must be multiple payment options; 3). the delivery man or woman must be able to reach his or her destination in a timely manner; 4). the pizza must be of temperature…

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