Business Communication Assignment
Routine e-mail
To: District Management Team WW Distribution
From: Tom Frankenstock
Subject: Channel Management Platform Development
Team,
Our much-discussed Partner Relationship Management (PRM) system and supporting platform are now ready for roll-out to our channel partners, retailers, support centers and alliance partners globally. Our PRM system will enable our entire sell network to accomplish the following tasks they had relied on our inside sales teams to complete before. We're expecting the phone calls will be reduced by 65% the first six months of implementation, freeing up inside sales to concentrate on new opportunities. The following are the key features of our new PRM system:
Real-time pricing and availability queries for any product, any customer, in any region on a 24/7 basis.
Support for online order status management and order re-scheduling and cancellation. This is the single biggest time-waster for our inside sales teams today as the majority of their calls are from our sales network, inquiring about when an order will ship, and if they can reschedule it.
Returns and Exchanges. The Return Machine Authorization (RMA) process is the most time-consuming of any in the call center today. Automating this will reduce the time drain on our internal staff by at least 35% alone according to our internal estimates.
Please make time to attend training for the new PRM systems as soon as your calendar allows for, as
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This can be done at a fraction of what it would cost the businesses to build their own systems and infrastructure. This system provides businesses with a network of distribution centers, warehouses, inventory management, and customer call centers so they can take orders on their web sites.
This proposal will discuss all key aspects needed to ensure a seamless transition and implementation of an automated sales force CRM, or Customer Relationship
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The order management system represents the principal means by which buyers and sellers communicate information relating to individual orders of product. According to the customer survey cited in the case, it appears the order process is the biggest
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