BUSINESS COMMUNICAYION TRENDS
Douglas E. Williams
COMM285
February 15, 2010
Bryan Spearman
“Mr. Watson come here I need you” Alexander G. Bell said during his famous phone call to his assistant. Mr. Bell not only invented the telephone he develop a trend in business communication. Business communication trends change as society changes and some current trends in business communication will be discussed throughout this paper. The trends discussed will answer the following three questions. What role does business communication play in day to day activities? What trends can be found in the workplace? What message types have resulted because of these communication trends? What role does business communication play in day to day
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What message types are results of these communication trends? Message types can be broken down to informing, to persuade, and to build goodwill. Technology and globalization are driving business communication towards faster, efficient, and more convenient methods for delivering messages. Today more than ever people are using emails, text messaging, and instant messaging to communicate with co-workers, subordinates, supervisors, peers and even vendors. Although these new message types are fast, efficient, and convenient the communication process still needs to effective. For the communication to be effective the following needs to be considered: who is the audience, what is the purpose, and what information must be included. Communication is very important in business today much as it was when Mr. Bell phoned Mr. Watson and asked him to come and see him. Technology continues to be a driving factor to ever changing business communication trends. With all the advances in communication trends Mr. Watson might have received an email, an IM, or a text message from Mr. Bell instead of the famous phone call.
References
John S. Challenger 2010 Workplace Trends for the 21st Century. USA Today (Society for the Advancement of Education). Retrieved from FindArticles.com. 15 Feb, 2010.
Nowadays, the communications with others are different from the traditional ways and normal rules. People take advantage of new technology to communicate instead of face to face. Although the email and text message make people easy to communicate, the society
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How has technology changed the communication process? Has technology changed the way people communicate in business?
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This course introduces the fundamentals of communication in a corporate environment. The topics to be discussed include, but
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To communicate effectively in the organization between customers; e-mails, chats (WhatsApp/BlackBerry/Skype) and direct phone calls are most useful. E-mails are used as formal communication tool between different customers and can be archived for future need but it can be a reason to delay the response either by the user or by telecommunications’
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n order to communicate a new policy or procedure an email should be sent out to colleagues to arrange a meeting. Once the meeting is arranged will communicate the new policy and procedure and what is expected from it. While communicating the new policy and procedure always use proper eye contact and gesture and look at their eye contact and gesture to determine how they feel about this new policy and procedure. Always ask for their opinions when communicating a new procedure or policy as they will be the one affected by this and if they are not happy with it then ask what they think we should do to make it better.
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